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Call Representative Jobs in Waterloo, ON (NOW HIRING)

The RPM Groups

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Call Center Sales Representative

Cambridge, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for ...

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

High-Energy Customer Service Representative - Drive Leads, Build Relationships, and Fuel Growth in ... Keep records of conversations in our call center database (CRM) in a comprehensible way * Meet ...

401 Auto

Business Development Representative

Cambridge, ON · On-site

$17.60 - $25/hr

High-Energy Business Development Representative - Drive Leads, Build Relationships, and Fuel Growth ... Keep records of conversations in our call center database (CRM) in a comprehensibleway * Meet ...

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

High-Energy Customer Service Representative - Drive Leads, Build Relationships, and Fuel Growth in ... Keep records of conversations in our call center database (CRM) in a comprehensibleway * Meet ...

401 Auto

Business Development Representative

Cambridge, ON · On-site

CA$17.60 - CA$25/hr

High-Energy Business Development Representative - Drive Leads, Build Relationships, and Fuel Growth ... Keep records of conversations in our call center database (CRM) in a comprehensible way * Meet ...

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All JobsCall Representative JobsCall Representative Jobs in Waterloo, ON

Call Representative information

What is the difference between Call Representative vs Customer Service Representative?

AspectCall RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office settings
Employer & Industry UsageTelecom, finance, healthcare, retailRetail, telecom, healthcare, hospitality
Common Search & ComparisonOften compared for communication roles involving callsBroader customer support roles including in-person interactions

The main difference between a Call Representative and a Customer Service Representative lies in their typical work environment and scope. Call Representatives primarily handle inbound or outbound calls in call centers or remote settings, focusing on specific inquiries or transactions. Customer Service Representatives may also work in call centers but often engage in broader customer support, including in-person interactions. Both roles require similar credentials and are vital in customer support across various industries.

What is the role of a call representative?

A call representative, also known as a customer service agent, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use customer relationship management (CRM) software and require good communication skills to ensure customer satisfaction.

What qualifications do you need to work as a call representative?

To work as a call representative, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to handle customer inquiries are essential. Some positions may require prior customer service experience or familiarity with specific call center software.

What cities near Waterloo, ON are hiring for Call Representative jobs?

Cities near Waterloo, ON with the most Call Representative job openings:

Call Representative jobs near you
Infographic showing various Call Representative job openings in Waterloo, ON as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution.

Call Center Sales Representative

Cambridge, ON • On-site

The RPM Groups
See more jobs at The RPM Groupsexternal

Full-time

Re-posted 11 days ago

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Job description

Call Center Sales Representatives


Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for engaging with potential clients through various communication channels to promote solutions.


This is an inside office sales position. The products that will be marketing and sold to commercial clients are Energy Conservation products, Commodity Hedging, Power Factor Correction and Smart LED Lighting


OVERVIEW

• Make outbound calls in a call centre environment to potential customers

• Managing and growing our client base.

• Book appointments with commercial clients to meet with a senior sales consultant.

• Follow up with clients on booked appointments and follow throughs

• Respond to inquiries and engage with customers via phone, email

• Identify customer needs and present relevant solutions

• Support the senior sales team with lead management and follow-ups

• Maintain accurate records in our CRM system

• This is a Monday to Friday position


RESPONSIBILITIES

• Manage and grow a portfolio of key accounts to achieve sales targets.

• Develop and maintain strong, long-term client relationships.

• Identify opportunities for upselling and cross-selling products or services.

• Collaborate with internal teams to ensure client satisfaction and successful project delivery.

• Conduct regular account reviews to identify client needs and potential challenges.

• Prepare and deliver compelling sales presentations and proposals.

• Track sales metrics and maintain accurate records in the CRM system.

• Stay up to date with industry trends and competitors.

• Comfortable working with technology and CRM tools (training provided)

• Ability to handle rejection and stay positive


QUALIFICATIONS:

  • Ambitious self-starter with an entrepreneurial mindset.
  • Good in time management, evaluating priorities, and accomplishing goals.
  • Self-motivated.
  • Demonstrated ability to be a team player.
  • Sales, Customer Service, experience is an asset but not needed.

WHAT YOU CAN EXPECT FROM US:

  • Weekly upfront commissions and residuals
  • This is a COMMISSION ONLY POSTION
  • Training in products and services.
  • Job shadowing to set you up for success.
  • Ongoing coaching, learning, and development opportunities.
  • Internal career growth.


Apply today to be selected for an interview