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Call Receiver Jobs in Springfield, MA (NOW HIRING)

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Call Receiver information

See Springfield, MA salary details

$10

$18

$22

How much do call receiver jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call receiver in Springfield, MA is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Call Receiver vs Customer Service Representative?

AspectCall ReceiverCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may require additional training or certifications
Work EnvironmentCall centers, customer support centersCall centers, retail, online support, various industries
Employer & Industry UsageCommon in telecommunications, emergency servicesWidespread across retail, tech, healthcare, and service sectors
Search & Comparison IntentUnderstanding basic call handling rolesBroader customer interaction roles, problem-solving

While both roles involve handling customer calls, a Call Receiver primarily answers incoming calls, often in a call center setting, focusing on basic inquiries. A Customer Service Representative may handle a wider range of customer interactions, including troubleshooting, complaints, and support across various industries. The roles overlap in communication skills and work environment but differ in scope and responsibilities.

What is a call receiver job?

A call receiver is a customer service representative who answers incoming phone calls to assist customers, provide information, or resolve issues. The role often requires good communication skills, patience, and familiarity with phone systems or customer management software.

What is the main duty of a call receiver?

A call receiver's main duty is to answer incoming calls, listen to the caller's needs, and provide information or direct them to the appropriate department or person. They often use communication skills, customer service techniques, and sometimes call center software to handle inquiries efficiently.
Call Receiver jobs near you
Infographic showing various Call Receiver job openings in Springfield, MA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,740 per year, or $18.1 per hour.

Call Center / Customer Service in East Hartford, CT 06108

East Hartford, CT • On-site

Amicis Global
See more jobs at Amicis Globalexternal

$18 - $19/hr

Contractor

Re-posted 17 days ago

Job description

Job Title: Call Center / Customer Service 
Location: East Hartford, CT 06108  
Duration: 6 Months (Temp to Hire)
 
Summary:
  • We are seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact. In this role, you will assist with program information, account questions, and password reset support for the online consumer portal. Success in this position requires strong communication skills, professionalism, and a passion for helping people.

Key Responsibilities
  • Serve as the initial point of contact for consumers and providers regarding client programs.
  • Answer inbound calls and provide accurate, clear, and complete information.
  • Assist with account access and password reset issues.
  • Document all customer interactions in the call-tracking system with accuracy and detail.
  • Forward callers to leadership or appropriate CT state agencies as required.
  • Identify consumer trends, report concerns, and recommend service improvements.
  • Handle complex or escalated customer issues professionally and efficiently.
  • Meet or exceed daily performance standards for call volume, quality, and customer satisfaction.

What You'll Receive
  • Full-time employment (40 hours/week)
  • Paid training
  • Monday–Friday schedule (Weekends Off)
  • Career advancement opportunities
  • Supportive and professional work environment
  • Full benefits options

Who Thrives in This Role
  • Strong communicators—verbal and written—who can explain complex information clearly.
  • Reliable and committed individuals with strong work ethic and excellent attendance.
  • Problem-solvers who remain calm and professional in challenging customer situations.
  • Tech-comfortable individuals who can navigate multiple systems and applications.
  • People who genuinely enjoy helping others and finding solutions.
  • Able to work in a structured environment, handling a high volume of calls.
 
Qualifications
Required:
  • High School Diploma or GED
  • Minimum 6 months of call center or customer service experience
  • OR Associate degree or higher (no experience required)
  • Able to type at least 35 WPM
  • Must pass customer service assessment, criminal background check, and 8-panel drug screen

Preferred Skills:
  • Previous customer service or call center experience
  • Strong attention to detail and documentation accuracy
  • Ability to handle sensitive or confidential information appropriately
 
 
 
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