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Call Receiver Jobs in Springfield, MA (NOW HIRING)

Global Medical Response

EMS Call Receiver

Springfield, MA · On-site

$21.65/hr

EMS Call Receiver IMMEDIATE HIRING! EMS Call Receiver FULL-TIME Opportunity $21.65 per hour We're hiring EMS Call Receivers that will respond to emergency and non-emergency calls for ambulance and ...

AMR

EMS Call Receiver

Springfield, MA · On-site

$21.65/hr

EMS Call Receiver FULL-TIME Opportunity $21.65 per hour We're hiring EMS Call Receivers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person ...

AMR

EMS Call Receiver

Springfield, MA · On-site

$21.65/hr

EMS Call Receiver FULL-TIME Opportunity $21.65 per hour We're hiring EMS Call Receivers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person ...

Whole Foods Market

Receiver

West Hartford, CT · On-site

$17.50 - $25.40/hr

Distribute received merchandise or notify team of arrival. * Establish and maintain merchandise ... Process incoming special orders, price and call guest to notify. * Use all communication tools ...

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Accurately respond to incoming calls received by the call center. Accurately document all interactions with consumers. Properly forward calls to Call Center Leadership or other CT agencies per ...

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Call Receiver information

See Springfield, MA salary details

$10

$18

$22

How much do call receiver jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call receiver in Springfield, MA is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Call Receiver vs Customer Service Representative?

AspectCall ReceiverCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may require additional training or certifications
Work EnvironmentCall centers, customer support centersCall centers, retail, online support, various industries
Employer & Industry UsageCommon in telecommunications, emergency servicesWidespread across retail, tech, healthcare, and service sectors
Search & Comparison IntentUnderstanding basic call handling rolesBroader customer interaction roles, problem-solving

While both roles involve handling customer calls, a Call Receiver primarily answers incoming calls, often in a call center setting, focusing on basic inquiries. A Customer Service Representative may handle a wider range of customer interactions, including troubleshooting, complaints, and support across various industries. The roles overlap in communication skills and work environment but differ in scope and responsibilities.

What is a call receiver job?

A call receiver is a customer service representative who answers incoming phone calls to assist customers, provide information, or resolve issues. The role often requires good communication skills, patience, and familiarity with phone systems or customer management software.

What is the main duty of a call receiver?

A call receiver's main duty is to answer incoming calls, listen to the caller's needs, and provide information or direct them to the appropriate department or person. They often use communication skills, customer service techniques, and sometimes call center software to handle inquiries efficiently.
Call Receiver jobs near you
Infographic showing various Call Receiver job openings in Springfield, MA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,740 per year, or $18.1 per hour.

EMS Call Receiver

Springfield, MA

Global Medical Response
Health Care and Social Assistance • 51 - 200 employees
Learn more about Global Medical Responseexternal

$21.65/hr

Full-time

Re-posted 18 days ago

Global Medical Response rating

6.4

Company rating: 6.4 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

Job description

EMS Call Receiver

IMMEDIATE HIRING! EMS Call Receiver FULL-TIME Opportunity 

$21.65 per hour 

We’re hiring EMS Call Receivers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers. 

Responsibilities: 

  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care. 

  • Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols. 

  • Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift. 

  • Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned. 

  • Responsible for generating applicable reports and checking for accuracy. 

  • Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids. 

  • Relays instructions from supervisors, messages, and emergency information. 

  • Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums. 

  • Follows established parameters/formats in receiving requests for service. 

  • Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors. 

MinimumRequired Qualifications: 

  • High school diploma or equivalent. 

  • Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher. 

  • Skilled in reading and writing English. 

  • Capacity to communicate clearly on the radio and telephone. 

  • Ability to record, transmit, and report information accurately. 

  • Able to efficiently utilize all equipment assigned to him or her. 

  • Manage multiple tasks simultaneously. 

  • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls. 

  • Ability to understand basic computer applications. 

Preferred Qualifications: 

  • Experience in the healthcare industry 

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.  

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services. 


EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Starting Compensation : $21.65 per hour. Check out our careers site benefits page to learn more about our benefit options. 

R0053730Qualifications:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Education:UNAVAILABLEEmployment Type: FULL_TIME

What Global Medical Response employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom

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About Global Medical Response

Sourced by ZipRecruiter

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated health-care solutions and disaster response.

Industry

Health care and social assistance

Company size

51 - 200 Employees

Headquarters location

Greenwood Village, CO, US

Year founded

2018

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