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Call Receiver Jobs in Kansas (NOW HIRING)

GraceMed Health Clinic

Call Center Representative

Wichita, KS · On-site

$15.75 - $19.75/hr

Call Center Representative Provides critical first contact between patients and GraceMed Health ... Must display good verbal and written communication skills, and be able to professionally receive ...

GraceMed Health Clinic

Call Center Representative

Wichita, KS · On-site

$14.25 - $18/hr

Call Center Representative Classification: Non-Exempt, Full-time Reporting Relationship: Reports to ... Must display good verbal and written communication skills, and be able to professionally receive ...

Quest Diagnostics Incorporated

KS · On-site

$17.20/hr

Logistics Call Center Representative I - Lenexa, KS, Monday, Tuesday, Wednesday, Friday, Saturday ... Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some ...

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Call Receiver information

What is the difference between Call Receiver vs Customer Service Representative?

AspectCall ReceiverCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may require additional training or certifications
Work EnvironmentCall centers, customer support centersCall centers, retail, online support, various industries
Employer & Industry UsageCommon in telecommunications, emergency servicesWidespread across retail, tech, healthcare, and service sectors
Search & Comparison IntentUnderstanding basic call handling rolesBroader customer interaction roles, problem-solving

While both roles involve handling customer calls, a Call Receiver primarily answers incoming calls, often in a call center setting, focusing on basic inquiries. A Customer Service Representative may handle a wider range of customer interactions, including troubleshooting, complaints, and support across various industries. The roles overlap in communication skills and work environment but differ in scope and responsibilities.

What is a call receiver job?

A call receiver is a customer service representative who answers incoming phone calls to assist customers, provide information, or resolve issues. The role often requires good communication skills, patience, and familiarity with phone systems or customer management software.

What is the main duty of a call receiver?

A call receiver's main duty is to answer incoming calls, listen to the caller's needs, and provide information or direct them to the appropriate department or person. They often use communication skills, customer service techniques, and sometimes call center software to handle inquiries efficiently.
Call Receiver jobs near you
Infographic showing various Call Receiver job openings in Kansas as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Information Specialist 1

Wichita, KS • On-site

City of Wichita
1 - 5K employees
Learn more about City of Wichitaexternal

$81K - $81K/yr

Other

Posted 6 days ago

City Of Wichita rating

8.7

Company rating: 8.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Call Center Specialist for Public Works & Utilities

The Call Center Specialist for Public Works & Utilities plays a vital role in delivering exceptional customer service and accurate information to citizens regarding the Water Utility and other City departments. Reporting directly to the Call Center Supervisor, this position is responsible for delivering excellent Customer Service to the Citizenry and providing accurate information regarding the Water Utility and other Departments of the City by using appropriate, resources, institutional knowledge and directed training. The Specialist ensures efficient handling of inquiries, complaints, and service requests. This role requires a proactive approach to customer service, ensuring that citizens receive timely, clear, and accurate information. The Specialist's performance is closely monitored against set goals and is evaluated on a daily, weekly, monthly, and annual basis. This position represents the front line of communication between the City and its residents, requiring a high level of professionalism, empathy, and problem-solving abilities.

Workdays and Hours - Monday - Friday - 8:00am - 5:00pm Bargaining Unit: Service Employee's International (SEIU) Employees within the department or division shall be given first consideration Posting may close at any time or once max number of applicants has been reached.

Examples of Work Performed
  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • These examples are not intended to be all-inclusive. Other related duties may be assigned as needed.
Requirements of Work
  • Knowledge of customer service principles and practices.
  • Knowledge of call center telephony and technology.
  • Knowledge of administration and clerical processes.
  • Excellent use of active listening, problem solving and analysis skills
  • Ability to use a computer to access, interpret, and record information.
  • Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the phone.
  • Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public.
  • Ability to communicate clearly and effectively, both orally and in writing.
  • Ability to provide excellent customer service.
  • An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.
Experience and Training

Required Experience and Training High school Diploma One (1) year of experience in a call center providing customer service. One (1) year of experience managing and responding to a large volume of customer calls daily. Must be legally authorized to work in the United States without the need of a sponsorship. Attainment of passing scores on pre-employment tests:

  1. Call Center Customer Service Survey
  2. Call Center Customer Service Scenarios
  3. Call Center Math

Preferred Experience and Training Six (6) months of experience in a public utility or government-related call center. Familiarity with municipal water systems, utilities management, or city services. Proficiency with CRM (Customer Relationship Management) software and other call center technologies. Bilingual in Spanish.

Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check.

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