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Call Out Operator Jobs in Washington (NOW HIRING)

Nest And Care

CMT

Chevy Chase, MD · On-site

$17 - $21/hr

... time off, call-out, etc. Clocks in and out of every shift worked on the appropriate systems ... and operated. Your application will go directly to the agency, and all hiring decisions will be ...

Home Care Evolution

CMT Caregiver

Bethesda, MD · On-site

$19/hr

Adheres to all company policies, including dress code, time off, call-out, etc. * Clocks in and out ... This agency is independently owned and operated. Your application will go directly to the agency ...

Home Care Evolution

CNA/CMT

Bethesda, MD · On-site

$17 - $20/hr

Adheres to all company policies, including dress code, time off, call-out, etc. * Clocks in and out ... This agency is independently owned and operated. Your application will go directly to the agency ...

Home Care Evolution

Caregiver

Bethesda, MD · On-site

$18 - $20/hr

Adheres to all company policies, including dress code, time off, call-out, etc. * Clocks in and out ... This agency is independently owned and operated. Your application will go directly to the agency ...

Home Care Evolution

Caregiver for Germantown

Bethesda, MD · On-site

$21/hr

Adheres to all company policies, including dress code, time off, call-out, etc. * Clocks in and out ... This agency is independently owned and operated. Your application will go directly to the agency ...

Home Care Evolution

CMT

Bethesda, MD · On-site

$22/hr

Adheres to all company policies, including dress code, time off, call-out, etc. * Clocks in and out ... This agency is independently owned and operated. Your application will go directly to the agency ...

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Call Out Operator information

What is the difference between Call Out Operator vs Maintenance Technician?

AspectCall Out OperatorMaintenance Technician
Required CredentialsHigh school diploma, on-the-job trainingHigh school diploma, technical certifications often preferred
Work EnvironmentIndustrial sites, construction, utilitiesFactories, plants, facilities maintenance
Employer & Industry UsageUtilities, construction, manufacturingManufacturing, facilities management, industrial sectors
Common Search & Comparison IntentUnderstanding job roles, responsibilities, and qualificationsTechnical skills, maintenance tasks, certifications

While both roles operate in industrial and utility environments, a Call Out Operator primarily responds to emergency or scheduled calls to operate equipment or systems, often requiring quick decision-making. Maintenance Technicians focus on routine and preventive maintenance, troubleshooting, and repairs. The roles overlap in industry setting and credentials but differ in daily responsibilities and scope of work.

What are some common challenges faced by call out operators, and how can they be managed effectively?

One of the main challenges for Call Out Operators is handling high call volumes while maintaining a positive and professional attitude. They may also encounter difficult or unresponsive contacts, requiring patience and strong communication skills. To manage these challenges, it's important to stay organized, use scripts effectively, and leverage support from team leads or supervisors. Regular team meetings and training sessions can also provide valuable strategies for managing stress and improving call outcomes.

What is a call out operator?

A Call Out Operator is a professional responsible for making outbound calls, often on behalf of a company or organization. Their main duties include contacting clients or customers to provide information, conduct surveys, collect debts, or arrange appointments. Call Out Operators must have strong communication skills and be comfortable handling a high volume of calls. They often work in call centers or remotely and are expected to accurately document call outcomes and follow company protocols.

What are the key skills and qualifications needed to thrive as a call out operator?

To excel as a Call Out Operator, you need strong verbal communication, attention to detail, and basic data entry skills, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and auto-dialing tools is typically required. Outstanding customer service orientation, patience, and the ability to remain calm under pressure are vital soft skills in this role. These abilities ensure accurate message delivery, efficient call handling, and a positive experience for both clients and recipients.
What cities in Washington are hiring for Call Out Operator jobs? Cities in Washington with the most Call Out Operator job openings:
Call Out Operator jobs near you

Call Center Operator - Healthcare

Mercy Medical Center

Glen Burnie, MD

$26.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Call Center Operator in Glen Burnie!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.


Responsibilities


The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a  key component to the overall patient experience. Responsibilities include:

  • Provide high quality customer service on every call
  • Promote teamwork and call center success
  • Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
  • Scheduling office appointments and procedures
  • Taking accurate phone messages
  • Making reminder calls to patients per office protocol
  • Taking accurate Rx refill requests and sending them through Epic to provider pools
  • Ensure referrals are in the system for upcoming appointments
  • Flag offices for patients coming with high balances
  • Sending out new patient packets
  • Scanning documents
  • Working workqueues (WQs)
  • Recommending workflow efficiencies to improve the patient experience
  • Provide patients with information on physicians, directions to locations and educational materials
  • Answer patients or physicians questions
  • Interviews callers to obtain full understanding of what information is being requested

This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task. 


Requirements
  • High School Diploma or GED
  • A minimum of one year experience preferably in a medical office setting

Min
USD $17.83/Hr.
Max
USD $26.75/Hr.
Salary Information
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and “catch up” provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Qualifications:
  • High School Diploma or GED
  • A minimum of one year experience preferably in a medical office setting
Education:UNAVAILABLEEmployment Type: FULL_TIME

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