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Call Operator Jobs in Texas (NOW HIRING)

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Maintain detailed call logs according to our standard operating procedures. * Generate call reports to track performance and improve customer service. Qualifications: * Excellent verbal and written ...

Witt O'Brien's

Command Center Operator

Houston, TX · On-site

Your work as an operator will make a real difference as you support the Field Operations team including providing first call for assistance to various local and international clients relating to ...

Witt O'Brien's

Command Center Operator

Houston, TX · On-site

Your work as an operator will make a real difference as you support the Field Operations team including providing first call for assistance to various local and international clients relating to ...

MCI Careers

Call CenterRepresentative

Killeen, TX · Remote

$14.25 - $18.25/hr

Follow communication scripts and standard operating procedures. * Meet or exceed performance metrics including call quality and handle time. * Collaborate with team members and supervisors to improve ...

MCI Careers

Call CenterRepresentative

Dallas, TX · Remote

$15.25 - $19.75/hr

Follow communication scripts and standard operating procedures. * Meet or exceed performance metrics including call quality and handle time. * Collaborate with team members and supervisors to improve ...

MCI Careers

Call CenterRepresentative

Dallas, TX · Remote

$15.25 - $19.75/hr

Follow communication scripts and standard operating procedures. * Meet or exceed performance metrics including call quality and handle time. * Collaborate with team members and supervisors to improve ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

Document all call information according to standard operating procedures * Track and report all information received * Format and edit canvass reports * Assist in ensuring canvasses are completed by ...

MCI Careers

Call Center Representative

Killeen, TX

$14/hr

Follow communication scripts and standard operating procedures. * Meet or exceed performance metrics including call quality and handle time. * Collaborate with team members and supervisors to improve ...

MCI Careers

Call CenterRepresentative

Killeen, TX · Remote

$14.25 - $18.25/hr

Follow communication scripts and standard operating procedures. * Meet or exceed performance metrics including call quality and handle time. * Collaborate with team members and supervisors to improve ...

MCI Careers

Call Center Representative

Dallas, TX

$7.25 - $14/hr

Follow communication scripts and standard operating procedures. * Meet or exceed performance metrics including call quality and handle time. * Collaborate with team members and supervisors to improve ...

MCI Careers

Call Center Representative

Farmers Branch, TX · On-site

$15.50 - $19.25/hr

Follow communication scripts and standard operating procedures. * Meet or exceed performance metrics including call quality and handle time. * Collaborate with team members and supervisors to improve ...

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Showing results 41-60

All JobsCall Operator JobsCall Operator Jobs in Texas

Call Operator information

See Texas salary details

$8

$19

$26

How much do call operator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call operator in Texas is $19.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $24.18 per hour, depending on experience, location, and employer.

What is a call operator?

Call operators are professionals who handle inbound and outbound calls on behalf of a business or organization. Their primary responsibilities include answering customer inquiries, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Call operators are often the first point of contact for customers and play a crucial role in delivering excellent customer service. They may work in call centers, customer support departments, or help desks across various industries.

What are the key skills and qualifications needed to thrive as a call operator, and why are they important?

To thrive as a Call Operator, you need excellent verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and phone systems is often required. Strong problem-solving skills, patience, and professionalism help individuals stand out in managing diverse customer inquiries. These skills ensure efficient, positive customer interactions and contribute to overall service quality and organizational reputation.

What are some common challenges faced by call operators and how can they be managed effectively?

Call Operators often encounter high call volumes, difficult or upset customers, and the need to quickly navigate multiple information systems. Managing these challenges involves developing strong communication skills, practicing patience, and remaining calm under pressure. Regular training, supportive team environments, and access to up-to-date resources can also help Call Operators handle challenging situations more effectively and maintain a positive customer experience.
Call Operator jobs near you
Infographic showing various Call Operator job openings in Texas as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,558 per year, or $19 per hour.

Associate Account Manager - P&C (Korean Language Specialist)

GuideStone

Dallas, TX • On-site

Full-time

Re-posted 8 days ago

Job description

Experience GuideStone!
We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship.
What We Offer You!
We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement.
The Associate Account Manager - P&C (Korean Language Specialist) position supports the Commercial Lines Account Management team by assisting with policy implementation, ongoing account stewardship, and client retention within an assigned portfolio of commercial insurance accounts. This position focuses on developing skills in service delivery, client satisfaction, and account growth through superior service delivery. The Associate Account Manager contributes to the delivery of exceptional client experiences through proactive account maintenance, claims advocacy, and collaboration with internal and external partners throughout the policy lifecycle.
What You'll Do
Account Implementation & Policy Management
  • Assist in account setup and client onboarding following binding
  • Assist with new business implementation, including policy setup, loss run requests, proposal preparation, billing arrangements, and checklist management
  • Review bound policies for accuracy, coverage adequacy, compliance and proper endorsements before delivery to clients
  • Generate and distribute certificates of insurance, process mid-term changes, and manage renewals or cancellations process accordingly
  • Assist Account Managers in monitoring policy expiration dates and assist in renewal processes

Client Service & Support
  • Serve as the frontline inbound call operator for the agency
  • Serve as primary contact for routine client inquiries regarding coverage, policy changes, billing, claims, and eligibility
  • Prepare materials for client presentations and meetings, supporting Account Managers when applicable
  • Develop and maintain a high retention rate through exceptional service delivery and relationship management with clients, insurance carriers, and internal stakeholders and teams through collaboration
  • Maintain client interaction logs and service history within agency management system (e.g., Applied Epic)
  • Escalate client issues to appropriate team members or leadership when necessary

Claims Advocacy & Management Support
  • Serve as dedicated claims advocate, guiding clients through first notice of loss reporting and initial claims procedures, acting as the liaison between Account Managers and the client
  • Coordinate with carriers, adjusters, and third-party administrators to ensure timely claims handling and communication
  • Maintain detailed claims files, track claims progress, and provide regular status updates to clients and Account Managers
  • Assist clients with claims documentation, including proof of loss preparation, invoice compilation, and settlement negotiations

Account Maintenance, Operations, and Problem Resolution
  • Interpret policy language, coverage forms, and endorsements to provide accurate coverage explanations
  • Research complex coverage questions and coordinate with carriers, account managers, etc. when needed
  • Participate in training sessions, workshops, and mentorship programs to build industry knowledge

What You'll Need
  • High school diploma or equivalent experience required; college degree preferred
  • Korean language proficiency, including speaking and writing, is required.
  • 0-2 years of insurance or customer service experience preferred
  • Property & Casualty insurance license (or willingness to obtain within 90 days)
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Office Suite; experience with Applied Epic or similar AMS preferred
  • Exceptional organizational skills with ability to manage multiple high-priority tasks simultaneously
  • Strong written and verbal communication skills for professional client and carrier interactions
  • Self-motivated, service-oriented, and eager to learn
  • Client service excellence mindset with focus on exceeding expectations and building loyalty
  • Collaborative team player who is proactive in seeking out responsibility and supporting those around them
  • Limited travel required for client meetings, risk assessments, and industry events (5-10%)
  • Must have complete confidentiality regarding GuideStone business matters.

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