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Call Operator Jobs in Texas (NOW HIRING)

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Basic understanding of the Windows operating system * Highly reliable with the ability to maintain ...

General Call Center | Full-Time

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Centre Agents MCI is one of the fastest-growing tech-enabled business services companies in ... Familiarity with Windows operating systems * Reliable and punctual with excellent time management

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Call Operator information

See Texas salary details

$8

$19

$26

How much do call operator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call operator in Texas is $19.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $24.18 per hour, depending on experience, location, and employer.

What is a call operator?

Call operators are professionals who handle inbound and outbound calls on behalf of a business or organization. Their primary responsibilities include answering customer inquiries, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Call operators are often the first point of contact for customers and play a crucial role in delivering excellent customer service. They may work in call centers, customer support departments, or help desks across various industries.

What are the key skills and qualifications needed to thrive as a call operator, and why are they important?

To thrive as a Call Operator, you need excellent verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and phone systems is often required. Strong problem-solving skills, patience, and professionalism help individuals stand out in managing diverse customer inquiries. These skills ensure efficient, positive customer interactions and contribute to overall service quality and organizational reputation.

What are some common challenges faced by call operators and how can they be managed effectively?

Call Operators often encounter high call volumes, difficult or upset customers, and the need to quickly navigate multiple information systems. Managing these challenges involves developing strong communication skills, practicing patience, and remaining calm under pressure. Regular training, supportive team environments, and access to up-to-date resources can also help Call Operators handle challenging situations more effectively and maintain a positive customer experience.
Call Operator jobs near you
Infographic showing various Call Operator job openings in Texas as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,558 per year, or $19 per hour.

Call Center Operator

Clarity Child Guidance Center

San Antonio, TX • On-site

Full-time

Re-posted 3 days ago

Job description

Description
POSITION SUMMARY
Responsible for answering all incoming calls from community; handling inquiries from customer, answer general company-related questions and troubleshoot problems, as necessary. May be responsible for collecting and entering registration data accurately and responsively to promote customer satisfaction. This position involves excellent communication and guest relation skills, interaction with the public and maintaining a positive image for the facility.
The requirements listed below are representative of the knowledge, skills and /or abilities required and may include other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is expected that the employee demonstrate behavior consistent with the Core Values and support the strategic plan and the goals and direction of the Performance Improvement Plan.
EDUCATION/TRAINING EXPERIENCE
  • High School diploma or equivalent
  • One year experience in a call center or related field
  • Working knowledge of relevant computer applications with good data entry/keyboard skills
  • Working knowledge of customer service principles and practices
  • Bilingual (Spanish) preferred

LICENSES/CERTIFICATIONS
  • None

THE ESSENTIAL DUTIES OF THE POSITION
  • Receive and transfer incoming telephone calls professionally while providing superior customer service via telephone, email and fax
  • Use an effective approach to handle special telephone tasks, i.e. call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects
  • Enter customer information/concerns in facility electronic system accurately and timely
  • Provide and assist customers with accurate facility and service information
  • Identify and escalate priority issues as they arise
  • Effectively deal with job stress, angry callers, upset customers and understand the impact of attitude in handling calls professionally
  • Use questioning and listening skills that support effective telephone communication
  • Perform clerical and administrative tasks or receptionist duties, such as checking in clients for appointments, registration data entry, etc.
  • Demonstrates flexibility in shift schedule as workflow dictates
  • Complete call logs and produce call reports, as requested

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