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Call Operator Jobs in California (NOW HIRING)

MV Transportation

Call Center Manager

San Rafael, CA

$75K - $89K/yr

Oversee, when necessary, rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies. * Be the direct liaison for the call ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Oversee, when necessary, rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies. * Be the direct liaison for the call ...

Milan Institute

Call Center Agent

Visalia, CA · On-site

$15.25 - $20/hr

Follow company guidelines and standard operating procedures. Requirements: * Associates Degree or equivalent required. * Previous experience in a call center or customer service role preferred.

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... Operating Procedures (SOPs), and any other applicable regulations. The person in this position ...

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... Operating Procedures (SOPs), and any other applicable regulations. The person in this position ...

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Call Operator information

See California salary details

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How much do call operator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call operator in California is $20.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $25.62 per hour, depending on experience, location, and employer.

What is a call operator?

Call operators are professionals who handle inbound and outbound calls on behalf of a business or organization. Their primary responsibilities include answering customer inquiries, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Call operators are often the first point of contact for customers and play a crucial role in delivering excellent customer service. They may work in call centers, customer support departments, or help desks across various industries.

What are the key skills and qualifications needed to thrive as a call operator, and why are they important?

To thrive as a Call Operator, you need excellent verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and phone systems is often required. Strong problem-solving skills, patience, and professionalism help individuals stand out in managing diverse customer inquiries. These skills ensure efficient, positive customer interactions and contribute to overall service quality and organizational reputation.

What are some common challenges faced by call operators and how can they be managed effectively?

Call Operators often encounter high call volumes, difficult or upset customers, and the need to quickly navigate multiple information systems. Managing these challenges involves developing strong communication skills, practicing patience, and remaining calm under pressure. Regular training, supportive team environments, and access to up-to-date resources can also help Call Operators handle challenging situations more effectively and maintain a positive customer experience.

What cities in California are hiring for Call Operator jobs?

Cities in California with the most Call Operator job openings:

Call Operator jobs near you
Infographic showing various Call Operator job openings in California as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Full Time, 11% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,904 per year, or $20.1 per hour.

Call Center Manager

MV Transportation

San Rafael, CA

$75K - $89K/yr

Full-time

Posted 13 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

86th of 101 rated public transport

Job description

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.


MV Transportation is seeking aCall Center Manager for proposed businessto oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV’s management and supervisor teams to confirm service is high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch, and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by the company’s operating contract. 

Job Responsibilities: 

  • Appropriately staff the call center. 
  • Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff. 
  • Monitor and oversee all quality assurance/customer service of all call center staff. 
  • Oversee and monitor ticket store staff. 
  • Oversee passenger trip requests manually or through use of an automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types. 
  • Oversee, when necessary, rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies. 
  • Be the direct liaison for the call center staff union. 
  • Act as the direct liaison with the client for the call center and its employees. 
  • Be “on call” during all hours of the call center operations for issues/concerns. 
  • Daily/hourly monitor all system efficiencies and make adjustments when needed. 
  • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees. 
  • Work with Payroll Support Manager on daily and bi-weekly inputting and paying out of Call Center employees' pay. 
  • Maintain professional demeanor and appearance. 
  • Maintain attendance within policy. 
  • Handle multiple tasks accurately and effectively. 
  • Additional responsibilities, as assigned.

Talent Requirements: 

  • High School diploma or equivalent. 
  • Must have Trapeze experience. 
  • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required. 
  • Strong customer service skills. 
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package. 
  • Knowledge of service area. 
  • Ability to read, write and speak clearly the English language – basic knowledge of Spanish may be required depending on contract location and requirements. 
  • Able to use multi-line phone system and handle multiple tasks concurrently. 
  • Ability to supervise. 
  • Ability to work independently and follow directions. 
  • Ability to adapt and remain flexible in a dynamic environment. 

Starting salary range: $75,000 - $89,000

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

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