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Call Manager Jobs in Bountiful, UT (NOW HIRING)

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general ...

Ascensus

Bilingual Call Center Representative

Magna, UT · On-site

$19/hr

All email communications from Ascensus or its hiring managers originate from @ascensus.com or ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

Amicis Global

Call Center Representative

South Jordan, UT · On-site

$20 - $24/hr

Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful ...

America First Credit Union

Call Center Agent

Roy, UT · On-site +1

$16 - $18/hr

Employees must maintain member satisfaction ratings through our net promoter scores, and display integrity based on criteria established by both department and credit union management. Employees are ...

America First Credit Union

Call Center Agent

Roy, UT · On-site

$16 - $18/hr

Employees must maintain member satisfaction ratings through our net promoter scores, and display integrity based on criteria established by both department and credit union management. Employees are ...

America First Credit Union

Call Center Agent

Roy, UT · On-site +1

$16 - $18/hr

Employees must maintain member satisfaction ratings through our net promoter scores, and display integrity based on criteria established by both department and credit union management. Employees are ...

America First Credit Union

Call Center Agent

Roy, UT · On-site

$16 - $18/hr

Employees must maintain member satisfaction ratings through our net promoter scores, and display integrity based on criteria established by both department and credit union management. Employees are ...

Amicis Global

Call Center Representative

South Jordan, UT · On-site

$15.25 - $19/hr

Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial-related inquiries. Successful ...

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Showing results 21-40

All JobsCall JobsCall Manager JobsCall Manager Jobs in Bountiful, UT

Call Manager information

See Bountiful, UT salary details

$27.8K

$60.2K

$103.2K

How much do call manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call manager in Bountiful, UT is $60,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $70,700.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Bountiful, UT?

The most popular types of Call jobs in Bountiful, UT are:

What cities near Bountiful, UT are hiring for Call Manager jobs?

Cities near Bountiful, UT with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Bountiful, UT as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $60,174 per year, or $28.9 per hour.

Remote Call Center Agent

ACD Connect

Farmington, UT • On-site, Remote

$10/hr

Part-time

Retirement

Re-posted 18 days ago

Job description

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate.
The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general information. You will be a member of the primary contact will be responsible for assisting callers in completing donations online and over the phone.
*This is a work from home position*
>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PR
All applicants applying from these states or internationally unfortunately cannot be considered.
Job Duties
• Answer incoming calls and respond to customer's emails
• Maintain a friendly and professional tone on all calls and interactions with customers
• Management and resolve customer complaints
• Input customer donations in the computer system
• Identify and escalate issues to supervisors
• Provide client service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints/issues using applicable software
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
Skills and Requirements:
  • Bilingual Strongly Preferred
  • Excellent interpersonal skills and the ability to organize simultaneous tasks
  • Must be able to type a minimum of 30 WPM
  • Proven ability to work as a member of a team
  • Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
  • Windows 10 or newer
  • 16GB of RAM on your PC
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
  • Private work at home environment free from interruption and distraction
  • USB Headset

Compensation starts at $10.00/hour
Benefits offered are: Personal Accident Insurance, Retirement plan with employer matching and after 6 months of continued employment Cell phone and Internet Stipends paid monthly.

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