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Call Listener Jobs in Warwick, RI (NOW HIRING)

Paraco

Customer Experience Agent

Woonsocket, RI · On-site

$14.75 - $20/hr

We believe in building genuine connections with our customers by listening, anticipating needs, and ... Call Center Metrics used. * Scheduled workdays may include weekend hours. * Overtime may be offered ...

New

Axelon

Customer Service Representative

Warwick, RI · On-site

$20/hr

Communicate with customers via telephone using strong communication skills, active listening, and ... Prior Call Center experience is highly preferred. * Must live within one hour commute of Warwick ...

Axelon

Remote Customer Service Rep

Warwick, RI · On-site

$20/hr

Communicate with customers via telephone using strong communication skills, active listening, and ... Suggested 2 years of experience in Customer Service; prior Call Center experience is highly ...

Axelon

Customer Service Rep

Warwick, RI · On-site

$20/hr

Communicate with customers via telephone using strong communication skills, active listening, and ... Suggested 2 years of experience in Customer Service; prior Call Center experience is highly ...

Dexian

Customer Service Rep - Senior

Warwick, RI · On-site

$18.75 - $26/hr

Accident & Health Call Types: * Accident & Health services 3 primary types of voluntary benefit ... Superb listening skills and professional oral & written communication skills with an ability to ...

Old Colony YMCA

Welcome Center Representative

Taunton, MA · On-site

$16.50 - $20.50/hr

Listen to suggestions and respond promptly. * Address complaints/concerns immediately. * Provide information on facility, services and programs. * Enter data into the OCY computer system including ...

Old Colony YMCA

Welcome Center Representative

Taunton, MA · On-site

$16.50 - $20.50/hr

Listen to suggestions and respond promptly. * Address complaints/concerns immediately. * Provide information on facility, services and programs. * Enter data into the OCY computer system including ...

Paraco Gas

Customer Experience Agent

Woonsocket, RI · On-site

$20 - $21/hr

Using effective listening skills to address and resolve customer issues. * Addressing customer ... Call Center Metrics used. * Scheduled workdays may include weekend hours. * Overtime may be offered ...

Paraco Gas Corp

Customer Experience Agent

Woonsocket, RI · On-site

$20 - $21/hr

Using effective listening skills to address and resolve customer issues. * Addressing customer ... Call Center Metrics used. * Scheduled workdays may include weekend hours. * Overtime may be offered ...

Aspen Dental

Bilingual Scheduling Center Agent

RI

$17/hr

Listen empathetically and think critically to understand patient needs, use trained sales and ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Warwick, RI

Call Listener information

See Warwick, RI salary details

$10

$17

$25

How much do call listener jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call listener in Warwick, RI is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.28 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Warwick, RI? For Call Listener jobs in Warwick, RI, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Warwick, RI look for? The top searched job categories for Call Listener jobs in Warwick, RI are:
What cities near Warwick, RI are hiring for Call Listener jobs? Cities near Warwick, RI with the most Call Listener job openings:
Call Listener jobs near you

Bilingual Call Center Representative

Beltone New England, Carolinas and Virginia

Warwick, RI • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Great Full Time Opportunity in Warwick, RI!

Pay Rate: $18 per hour (plus monthly bonus potential)

Schedule: Monday to Friday; 9:30am - 5:30pm (no weekends)

Training for 2 weeks is Monday-Friday from 8am-4pm.

Join our small, close-knit team! Our Call Center environment is unique, being situated right in the heart of our home office with the other departments that support Beltone (around 30 total team members across all departments).

Our Call Center Team is just under 10 individuals. Here you aren't just a number and each person's contribution are valued. Our team is diverse, positive, hard-working and fun. They care about helping others and work well as a team to accomplish common goals. You will have the daily support of your manager, as well as your teammates. You will also have your own dedicated desk space that isn't shared, so that you can be comfortable and do your best work.

Responsibilities:
  • Answer incoming calls and schedule appointments in computer system from various marketing pieces. This is done using a pre-approved script.
  • Handle various types of incoming calls: appointment setting for new hearing tests, consultations or service, appointment cancellations and reschedules, mail removals and transfers to other Beltone offices.
  • Capture accurate patient contact information to be entered into computer system. Information will include confidential patient information and applicable notes such as insurance type and any hearing difficulties.
  • Use Google Maps to give patients directions to local Beltone offices.
  • Read through marketing materials monthly to familiarize yourself with current offerings.
  • Track outcomes of all calls for each day to submit to Call Center Manager.
  • Adherence to HIPAA guidelines for patient privacy.
About Beltone:

Beltone was founded on the act of helping a friend with hearing loss. Since 1940, Beltone has been the most trusted name in hearing care. Our dedicated staff understands how better hearing improves the quality of life for our patients and those around them. Beltone provides quality hearing care to more people through excellent service and the most advanced hearing aid technology, based on each individual's hearing loss. It is our belief that no individual should be denied the possibility of an improved life through better hearing. Do you enjoy that rewarding feeling when you know that you helped someone? If so, this is a great opportunity for you!

Benefits:
  • Monthly Bonus Plan up to $300+
  • 401(k) with a 4% match after 1 year
  • Health, Dental and Vision Insurance
  • FSA
  • Life insurance
  • Short- and Long-Term Disability
  • AFLAC
  • 9 Paid Holidays Off
  • Up to 10 Days of Paid Time Off
  • Paid Birthday Day Off
  • Pet Bereavement
  • Employee Discount
  • No required weekends or mandatory overtime
  • Paid Job training – 2-week thorough training schedule
  • Employee Assistance Program (EAP)
  • Paid lunch break, as well as up to two additional 15-minute breaks each day
Requirements

Qualifications:

  • Bilingual - Must be able to fluently read, write and speak both English and Spanish.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer-oriented - Ability to take care of the customers' needs while following company procedures and policies.
  • Enthusiastic - Ability to bring energy to the performance of a task.
  • Friendly - Ability to exhibit a cheerful demeanor toward others and our prospects/patients on the phone.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain and not being hasty or impetuous.
  • Self-motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
  • Tactful - Ability to show consideration for and maintain good relations with patients and team members.
  • Tolerance - Ability to work successfully with a variety of people without making judgments.

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