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Call Listener Jobs in Eden Prairie, MN (NOW HIRING)

Securitas Technology

Scheduler - Alarm Services

Shakopee, MN

$16.50 - $21.50/hr

Service Dispatch Specialist I (Service Call Intake) Securitas Technology, part of Securitas, is a ... listen, empathize, and work to set & meet expectations towards solving customer issues in a calm ...

CaptionCall

Installer/Trainer Full Time

Minneapolis, MN · On-site

$27K - $45K/yr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

CaptionCall

Installer/Trainer Full Time

Minneapolis, MN · On-site

$13.08 - $21.83/hr

... service call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided ... Ability to effectively communicate in English through reading, writing, speaking, and listening

Allianz

Customer Contact Center Rep | Flex

Minneapolis, MN · On-site

$43K - $47K/yr

... call handle time and attendance. You are prepared to put the caller's needs first by prioritizing ... Build relationships by listening, paraphrasing, and problem solving * Provide clear information

Radius Global Solutions LLC

Collections Agent

Edina, MN · On-site

Previous experience in Customer Service, Retail, Call Centers, Collections, Sales and/or Telemarketing. * Proven ability and desire to help people. * Excellent listening and negotiation skills with a ...

FARMER BROS CO

Route Sales Representative

Blaine, MN · On-site

$55K - $57K/yr

Targets a minimum of 1 prospective call per day (5 weekly) and securing a minimum of two new ... Uses active listening and communicates effectively with customers or management. * Identifies new ...

Farmer Brothers

Route Sales Representative

Blaine, MN · On-site

$46K - $59K/yr

Targets a minimum of 1 prospective call per day (5 weekly) and securing a minimum of two new ... Uses active listening and communicates effectively with customers or management. * Identifies new ...

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All JobsCall Listener JobsCall Listener Jobs in Eden Prairie, MN

Call Listener information

See Eden Prairie, MN salary details

$11

$18

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How much do call listener jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call listener in Eden Prairie, MN is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.62 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Eden Prairie, MN?

For Call Listener jobs in Eden Prairie, MN, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Eden Prairie, MN look for?

The top searched job categories for Call Listener jobs in Eden Prairie, MN are:

What cities near Eden Prairie, MN are hiring for Call Listener jobs?

Cities near Eden Prairie, MN with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Eden Prairie, MN as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,985 per year, or $18.3 per hour.

Scheduler - Alarm Services

Securitas Technology

Saint Paul, MN

$15.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Securitas Technology rating

7.1

Company rating: 7.1 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

41st of 118 rated security

Job description

Service Dispatch Specialist I (Service Call Intake)
Job Description
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.
Service Call Intake's is responsible for processing inbound phone calls from all service lines. Phone calls consist of reviewing alarm history, placing systems in/out of test, process/update service tickets, routing calls to different departments and/or operators, process emails, and dispatching afterhours emergency service tickets. This position regularly interacts with customers and internal representatives.
The Service Call Intake Specialist Schedule may vary based on Operational Needed
Current Available Times:
6:00am-2:30pm CST with Tuesday and Wednesday off
6:00am-2:30pm CST with Thursday and Friday off
8:00am-4:30pm CST with Saturday and Sunday off
8:00am-4:30pm CST with Saturday and Sunday off
1:30pm-10:00pm CST with Saturday and Sunday of f
Duties and Responsibilities will vary based on your Tiers and or schedule shift:
• Adhere to established sequences, policies, and procedures.
• Interact with customers and internal reps in a positive, professional, and efficient manner.
• Prioritize customers over lower priority tasks.
• Process inbound phone calls to continuously meet department goals.
• Process service tickets and review service instructions to ensure tickets are entered with accurate scope of work and follow any special requirements.
• Update service tickets as necessary with notes documented in the ticket.
• Find and research a customer's service and or alarm history.
• Ensure important commitments are fulfilled and deadlines are met.
• Express commitments to satisfactorily resolve and/or escalate customer issues.
• Process emails in the Service shared inboxes
• Dispatch after-hours emergency service tickets to on call tech.
• Complete miscellaneous tasks assigned by Service leadership.
Required Qualifications:
• Excellent attendance record.
• Excellent written and verbal communication skills, including strong telephone skills.
• Strong computer keyboarding skills; the ability to type while speaking on the telephone.
• Excellent Customer Service skills: able to diffuse tension, listen, empathize, and work to set & meet expectations towards solving customer issues in a calm fashion.
Securitas offers comprehensive benefits including:
  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional growth opportunities
  • Wide variety of employee discounts on travel, equipment, and more!
We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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