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Call Listener Jobs in Dover, DE (NOW HIRING)

Casella Waste Systems

Customer Care Representative

Townsend, DE · On-site

$15.25 - $20.75/hr

... listening with customers, confirming or clarifying information and diffusingescalated situations, as needed. * Builds instant rapport with customers and lasting relationships with other call center ...

Casella Home Office

Customer Care Representative

Townsend, DE · On-site

$15.25 - $20.75/hr

... listening with customers, confirming or clarifying information and diffusing escalated situations, as needed. * Builds instant rapport with customers and lasting relationships with other call center ...

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Call Listener information

See Dover, DE salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for call listener in Dover, DE is $17.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Dover, DE?

For Call Listener jobs in Dover, DE, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Dover, DE look for?

The top searched job categories for Call Listener jobs in Dover, DE are:

What cities near Dover, DE are hiring for Call Listener jobs?

Cities near Dover, DE with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Dover, DE as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,236 per year, or $17.9 per hour.

Representative - Call Center Agent (Part Time)

Bally's Corporation

Dover, DE • On-site

$16/hr

Part-time

Re-posted 16 days ago

Bally's rating

6.6

Company rating: 6.6 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

14th of 15 rated gambling companies

Job description

Responsibilities:

  • Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile.
  • Ability to lead the call without impacting actually listening to the voice of the customer.
  • Ability to quickly and accurately input information into various systems.
  • Seeks and acts upon opportunities to up-sell accommodations.
  • Maintains guest confidentiality at all times when reviewing information.
  • Registers guests in player tracking software for select invitational events.
  • Effectively deal with job stress, angry callers and upset customers. Understand the impact of voice tone when speaking with guests.
  • Follows department standards and sequence of service. Participates in shop reports, and makes adjustments based on feedback from supervisor or manager.
  • Must have a clear speaking voice, be comfortable with phone work and date entry.
  • Needs to be able to type information into computer while speaking to customer on the phone.
  • Promotes positive and productive motivation within the department.
  • Respond to all guest inquiries professionally, courteously and promptly.
  • Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment. Always keep a smile in voice.
  • Will handle hotel room reservations and casino offers. Handles additional offers for special events as required.
  • Handles guest room deposits via credit cards that are placed on reservations.
  • Maintains knowledge and ability to multi-task multiple systems to include but not limited to hotel property management systems, central reservations systems, revenue management systems, and call center systems.
  • Utilizes Microsoft Office suite programs. i.e. Microsoft Office products, Excel, Word, Outlook etc.
  • Assists with overflow calls from other properties as required.
  • Maintains an effective and professional manner with all customers.
  • Performs filing assignments as directed.
  • Works safely, following all established safety rules and regulations.
  • Communicates effectively with co-workers, supervisors and guests.
  • Follows all relevant policies and procedures.
  • Performs other duties as assigned.

Qualifications:

  • High school diploma, GED or equivalent work experience required.
  • Strong computer literacy skills.
  • Must have excellent written and oral English communication skills, and telephone etiquette skills.
  • Prior call center or customer service experience preferred.
  • Must possess excellent hospitality and guest relations skills.
  • Must be able to report to work on time as scheduled.
  • Must be proactive and work well under pressure in a fast paced environment.
  • Must be able to respond calmly and make rational decisions when handling guest conflicts.
  • Must have outstanding coordination and organizational skills with the ability to multi-task.
  • Must be able to work a varied shift schedule, including weekends and holidays.
  • Must present an overall professional appearance and report to work in appropriate attire
  • Must have the ability to work well with fellow employees – must be a team player.

Work Environment:

  • Must be available to work weekends, holidays, and nights as scheduled
  • Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist (keyboard date entry) as well as prolonged viewing of data on a computer monitor.
  • Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment. Always keep a smile in voice.

Additional Benefits:

  • Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:

  • $16.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

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