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Call Listener Jobs in Bridgeport, CT (NOW HIRING)

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Call Listener information

See Bridgeport, CT salary details

$10

$18

$25

How much do call listener jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call listener in Bridgeport, CT is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.57 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
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What cities near Bridgeport, CT are hiring for Call Listener jobs? Cities near Bridgeport, CT with the most Call Listener job openings:
Call Listener jobs near you

Hiring Now: Companion Caregiver Mount Kisco & Nearby Areas

UniversaCare

Mount Kisco, NY

$15.25 - $19.25/hr

Other

Re-posted 28 days ago

Job description

Kindness isn’t just a trait—it’s a job description.

Do you have a heart for helping others feel safe, supported, and seen? Join a team that values compassion, connection, and the simple power of being present.

What You’ll Do:

  • Share conversation, laughter, and emotional support

  • Assist with light tasks like errands, meals, and tidying up

  • Provide companionship during walks, appointments, or quiet moments

  • Help create a calm, joyful daily routine

Who You Are:

  • Warm, reliable, and naturally empathetic

  • A great listener with a gentle presence

  • Experience in caregiving or customer service is a plus—but heart matters most

  • Ready to make a difference, one person at a time

What You’ll Get:

  • Flexible hours and supportive team culture

  • Paid training and growth opportunities

  • The chance to bring comfort and connection to someone’s life

If you believe that care starts with kindness, we want to hear from you.

Apply now and help us turn everyday moments into something extraordinary.

Call (718) 224-3758 ext. 2 — leave a voicemail and we’ll call you back!

About Us 

Universacare is proud to be an Equal Opportunity Employer, celebrating diversity and inclusion across all aspects of employment.