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Call Driver Jobs in Florida (NOW HIRING)

MedFleet LLC

Call Taker

Hudson, FL

Work is performed in a fast paced, high call volume, call center environment. Operates ... Valid Florida drivers license * Multi-line telephone equipment; computerized customer service ...

Advance Staffing

Call Center - Inbound

Wildwood, FL · On-site

$14.05/hr

Wildwood, FL Order: 85621 Order Type : Long-Term Call Taker - Inbound $14.05/hr. LOCATION: Wildwood ... Driver's License and a driving record acceptable to the insurance provider.

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Call Driver information

What is the difference between Call Driver vs Delivery Driver?

AspectCall DriverDelivery Driver
CredentialsValid driver's license, clean driving recordValid driver's license, sometimes specific certifications for certain vehicles
Work EnvironmentPrimarily on the road, making calls to coordinate pickups or deliveriesOn the road, delivering goods or packages to customers
Employer & Industry UsageUsed in courier, logistics, and transportation services for coordinating pickupsCommon in courier, food delivery, retail, and logistics industries

While both roles involve driving, a Call Driver primarily focuses on coordinating pickups and deliveries via phone, often working closely with dispatch. A Delivery Driver physically transports goods or packages to customers. Both roles require valid licenses and involve driving, but their main responsibilities differ in interaction versus physical delivery.

What are Call Drivers?

Call Drivers are professional drivers who respond to transportation requests, typically made via phone calls or dispatch systems. They are responsible for picking up and dropping off passengers, packages, or goods as directed by their employer or clients. Call Drivers often work for taxi services, ride-hailing companies, or courier services, and must have a valid driver's license, good driving record, and strong customer service skills. Their schedules may vary and often include evenings, weekends, or holidays. Reliability, punctuality, and knowledge of local routes are essential qualities for success in this role.

What are the key skills and qualifications needed to thrive as a Call Driver, and why are they important?

To thrive as a Call Driver, you need a valid driver's license, safe driving record, and familiarity with local routes and traffic regulations. Experience with GPS navigation systems, mobile dispatch apps, and sometimes basic vehicle maintenance tools is typically required. Strong communication, punctuality, and customer service skills help you stand out in this role. These competencies ensure timely, safe, and reliable transportation services that meet client expectations and support operational efficiency.

What are some common challenges faced by Call Drivers, and how can they be managed effectively?

Call Drivers often face challenges such as managing tight schedules, navigating traffic congestion, and responding to last-minute route changes. Effective time management, strong communication with dispatchers, and familiarity with GPS and route optimization tools can help overcome these obstacles. Additionally, maintaining a calm and adaptable attitude is crucial when dealing with unexpected situations, ensuring both passenger safety and timely service.
What are popular job titles related to Call Driver jobs in Florida? For Call Driver jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Driver jobs in Florida look for? The top searched job categories for Call Driver jobs in Florida are:
Call Driver jobs near you
Infographic showing various Call Driver job openings in Florida as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Call Taker

Call Taker

MedFleet LLC

Hudson, FL

Other

Posted 24 days ago

MedFleet rating

5.5

Company rating: 5.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY

Under general supervision, answer non-emergency and emergency requests to ensure our community has adequate and quick responses. Perform communications work involving the processing of calls from citizens, medical facilities and staff. Dispatch accurate and rapid processing of routine and emergency calls, which requires following prescribed standard operating procedures. Transferring callers to other emergency response agencies such as law enforcement or fire rescue following prescribed procedures. Duties require the ability to quickly determine the nature of the emergency from information provided by emergency personnel or the public and initiate appropriate action. May be assigned to a shift other than the one that training was received on and will likely be assigned to night shift at first. Applicants must be available to work any shift, holidays, weekends, and overtime as required.

DUTIES/RESPONSIBILITIES

Receives telephone calls from citizens or emergency personnel requesting assistance or information; screen the call and initiate appropriate action per established protocols. Offer pre-arrival medical instructions via telephone per established protocols. Work is performed in a fast paced, high call volume, call center environment. Operates communications and associated peripheral equipment to dispatch assistance units and enter call records into computer aided dispatch system (CAD). Maintains required files, records, and accurate communication logs of pertinent transmissions of incoming and outgoing calls. Takes complaints, reports issues to on-duty supervisor and document as required.

Performs related work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of radio communications rules and regulations governing radio transmission. Knowledge of basic radio receiving and transmitting operations, equipment and proper radio-telephone procedures. Knowledge of MedFleet operations, county geography; adjoining counties, and roadway networks, major intersections, location of important attractions, buildings, industries, and subdivisions. Knowledge of basic medical terminology. Ability to react calmly, quickly, and promptly handle emergency situations and interact with excited persons in a calm, guiding manner to secure essential information pertaining to emergency situations. Must be able to speak in a clear, well-modulated voice and deal with public in a firm, courteous, tactful, and impartial manner. Ability to maintain clear, accurate, and detailed accounts of operations. Must possess multitasking skills, initiative, and a desire to help others, and be able to function as a team member. Ability to make sound decisions during stressful situations. Ability to learn to operate radio and telephone transmitting and receiving equipment. Ability to communicate effectively, both orally and in writing, and to listen and understand. Ability to operate a computer and utilize the related software programs. Ability to follow established protocols and follow the chain of command. Ability to maintain flexibility and adaptability when performing tasks and duties in a dynamic environment. Ability to establish and maintain effective working relationships with others.

POSITION QUALIFICATIONS

Minimum Qualifications

  • Graduation from high school or possession of an acceptable equivalency diploma.
  • Valid Florida drivers license
  • Multi-line telephone equipment; computerized customer service; flexibility, split ear and multi-tasking, active listening, decision making, and critical thinking experience.
  • Effective communication skills
  • Proficiency with computers

Desired Qualifications

  • One-year experience working in a fast paced, high call volume commercial or government public safety dispatching/call- taking facility is preferred. Quality management experience (medical and/or non-medical)
  • Current or former EMT, Paramedic license.
  • Emergency Medical Dispatch (EMD) certification.

What MedFleet employees say

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