ZipRecruiter

Log In

1

Call Customer Support Jobs in California (NOW HIRING)

Synovation Medical Group

Be Seen First

Call Center Representative

Rancho Cucamonga, CA ยท On-site

$18/hr

A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This ...

Draftomat

Call Center Agent

Los Angeles, CA ยท On-site

$19 - $27/hr

Our customer support team helps ensure smooth communication and scheduling for our growing client base. Job Summary We are looking for motivated and professional Call Center Agents to assist ...

previous page

Showing results 41-60

All JobsCall Customer Support JobsCall Customer Support Jobs in California

Call Customer Support information

What cities in California are hiring for Call Customer Support jobs?

Cities in California with the most Call Customer Support job openings:

Customer Support Representative - U.S. based

Morgan Hill, CA โ€ข Hybrid

Shopmonkey
Software Developmentย โ€ขย 51 - 200 employees
Learn more about Shopmonkeyexternal

$20 - $25/hr

Full-time

Re-posted 20 days ago

Job description

As a customer service enthusiast, you will recognize that our network of Auto Repair Shops is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey. As the driving force in building loyalty with our Auto Repair Shops and growing our existing Customer base, you'll deliver effective relationship-based customer service in support of the department. You'll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. Liaise between our Auto Shop customers and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our Customer base. Through it all, your ability to form a trusted bond, listen attentively, and respond to all Auto Shop inquiries will make you the critical touchpoint between Shopmonkey and our valued Customers.ย Please note this is a hybrid role, with in-office expectations 3 days per week on-site in our Morgan Hill, California office, and 2 days working remotely.

Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role.ย 

ย You will have the opportunity to:

  • Learn all about the Shopmonkey product suite and automotive industry
  • Use a relationship-based approach, deliver best-in-class service to our Customers
  • Thoroughly and efficiently gather all necessary Auto Shop information, access and fulfill their needs, educate the Shop where applicable to prevent the need for future contacts, and document interactions through contact tracking
  • Respond to Auto Shop complaints and service-related inquiries professionally and compassionately. Work with the Customer Support Management team to successfully address escalated Customer concerns.
  • Effectively manage workload, maintain assigned schedule, and attendance standards.
  • Professionally handle incoming requests from Auto Shops and ensure that issues are resolved both promptly and thoroughly.
  • Utilize tools and resources on every email, call or chat to make appropriate recommendations to our Customers on how to effectively utilize the Shopmonkey platform.
  • Maintain a balance between company policy and Customer benefits in decision making.

Support Metrics:ย 

  • Meet department performance standards for servicing and responding to all service call queues, chat, and email while adhering to schedules, and maintaining attendance standards
  • Analyze and report trends from Auto Shops feedback, to determine needed process improvements

Communication:

  • Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the experience our Auto Shops go through
We are looking for people who:
  • Have 1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat
  • Have a clear, professional, friendly and informative communication style
  • Enjoy creative problem solving and experiencing new and different challenges everyday
  • Are self-directed learners and highly motivated
  • Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.
  • Adapt quickly to changing priorities and evolving customer needs

Bonus Points:

  • Enthusiasm to work evening or weekend shifts
  • Experience in hospitality, automotive industry, call center, or fast-paced startup
  • Able to take direction from peers and managers
  • The ability to speak Spanish is a plus
  • As a nice plus, truly appreciate cars and/or are familiar with the automotive industry

This is a full-time, non-exempt position that will be compensated within a range of $20-$25/hour. This position is also eligible for standard company benefits.

Apply