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Customer Support Specialist

Birmingham, AL · On-site

$16.75 - $22.75/hr

... system * Assist customers/answer questions about the system including routine and non-standard ... Experience in a call center * Automotive or auction experience * Fluent in Spanish * Associates ...

MCI Careers

$15.75 - $19.75/hr

... Call Center Representative to provide outstanding ... customer support. Whether you're answering questions, resolving concerns, or guiding customers to ...

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Customer Support Specialist

Birmingham, AL • On-site

Children's of Alabama
Health Care and Social Assistance • 5 - 10K employees
Learn more about Children's of Alabamaexternal

$16.75 - $22.75/hr

Full-time

Re-posted 2 days ago

Children's Of Alabama rating

6.4

Company rating: 6.4 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

Job description

In Communications at Main Campus McWane Building
Work schedule will be Full-time on the Evening Shift, Mon - Fri - 2:30pm - 11:00pm.
Summary:
The Customer Support Specialist is responsible for supporting COA Call Center and Communication operations within the organization, providing positive customer support experience while providing first-tier communications support utilizing various methods of communication with limited supervision. This role serves as an initial point of contact for customers; assisting with inquiries, routing call requests to appropriate business areas, creating and documenting service tickets, and escalating issues when needed. This position focuses on call customer service, communications, and emergency notification support. The Customer Support Specialist follows established procedures to ensure timely and accurate service while maintaining a professional, respectful, and customer-focused environment. Strong communication, interpersonal, and teamwork skills are essential to supporting departmental objectives and delivering a positive customer experience
Other information:
Knowledge of effective human relation and communications techniques.
Knowledge of communication devices and equipment.
Knowledge of general record keeping and filling systems.
Ability to react and make decisions quickly and accurately in stressful circumstances.
Ability to quickly sort and prioritize information regarding multiple incidents.
Ability to remain calm and obtain, retain and analyze information from distraught callers.
Ability to respond in a calm and effective manner.
Ability to learn and follow Hospital and departmental policies.
Ability to learn and follow procedures specified for emergencies such as tornadoes, fires, accidents, and numerous codes.
Ability to learn radio operation and related communications equipment procedures.
Ability to retain a multitude of facts.
Ability to maintain favorable public relations.
Ability to record relevant information correctly and completely.
Ability to solve problems and explain work instructions to new operators.
Ability to learn and overhead page messages in Spanish.
Credentials with Equivalent Qualifications:
Education with Equivalent Qualifications:
Essential:
* High School Diploma Graduate or Equivalent
Nonessential:
* Associates Degree in Computer Science
Experience with Equivalent Qualifications:

What Children's Of Alabama employees say

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About Children's of Alabama

Sourced by ZipRecruiter

Since 1911, Children’s of Alabama has provided specialized medical care for ill and injured children. Ranked among the best children’s hospitals in the nation by U.S. News & World Report, Children’s serves patients from every county in Alabama and nearly every state. With more than 3.5 million square feet, it is one of the largest pediatric medical facilities in the United States. Children’s offers inpatient and outpatient services at its Russell Campus on Birmingham’s historic Southside with additional specialty services provided at Children’s South, Children’s on 3rd and in Huntsville and Montgomery. Primary medical care is provided in more than a dozen communities across central Alabama. Children’s is the only health system in Alabama dedicated solely to the care and treatment of children. It is a private, not-for-profit medical center that serves as the teaching hospital for the University of Alabama at Birmingham (UAB) pediatric medicine, surgery, psychiatry, research and residency programs. The medical staff consists of UAB faculty and Children’s full-time physicians as well as private practicing community physicians. Our staff is committed to providing the finest pediatric healthcare to all children. We built our legacy on our core values of trust, teamwork, compassion, innovation and commitment. We know that every time we come through these doors we will live up to our high standards as we work to make a difference in children's lives. You've chosen a career that’s all about care. If you want to make a difference the life of children and their families, if you want to advance in your profession, if you appreciate good benefits, and want to work with outstanding medical professionals in a variety of areas, then Children’s of Alabama is where you belong.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Birmingham, AL, US

Year founded

1911

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