The main responsibilities include managing high call volumes, scheduling appointments, tracking ... Effectively manage high volumes of inbound and outbound calls in a timely manner * Handle elevated ...
The main responsibilities include managing high call volumes, scheduling appointments, tracking ... Effectively manage high volumes of inbound and outbound calls in a timely manner * Handle elevated ...
The main responsibilities include managing high call volumes, scheduling appointments, tracking ... Effectively manage high volumes of inbound and outbound calls in a timely manner * Handle elevated ...
Quick apply
The main responsibilities include managing high call volumes, scheduling appointments, tracking ... Effectively manage high volumes of inbound and outbound calls in a timely manner * Handle elevated ...
Inside Sales Agent
Vancouver, BC · Remote
CA$66K/yr
Handle inbound and outbound calls * Follow a proven script while keeping conversations natural ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...
Inside Sales Agent
Vancouver, BC · Remote
CA$66K/yr
Handle inbound and outbound calls * Follow a proven script while keeping conversations natural ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...
Claims Service Ambassador (Future Opportunities)
Vancouver, BC · Hybrid
CA$43K - CA$55K/yr
... call center environment by handling a high volume of inbound calls, including first notice of loss (FNOL) for auto and property claims. Job Responsibilities * Answer inbound queue inquiries and new ...
Claims Service Ambassador (Future Opportunities)
Vancouver, BC · Hybrid
CA$43K - CA$55K/yr
... call center environment by handling a high volume of inbound calls, including first notice of loss (FNOL) for auto and property claims. Job Responsibilities * Answer inbound queue inquiries and new ...
... inbound and outbound phone, email, and live chat interactions. This role is responsible for ... Financial services, call centre, or customer support over the phone experience preferred
... inbound and outbound phone, email, and live chat interactions. This role is responsible for ... Financial services, call centre, or customer support over the phone experience preferred
Inside Sales Agent
Vancouver, BC · Remote
CA$56K - CA$87K/yr
Handle inbound and outbound calls * Follow a proven script while keeping conversations natural ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...
Quick apply
Inside Sales Agent
Vancouver, BC · Remote
CA$56K - CA$87K/yr
Handle inbound and outbound calls * Follow a proven script while keeping conversations natural ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...
Inside Sales Agent
Vancouver, BC · Remote
CA$56K - CA$87K/yr
Handle inbound and outbound calls * Follow a proven script while keeping conversations natural ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...
Inside Sales Agent
Vancouver, BC · Remote
CA$56K - CA$87K/yr
Handle inbound and outbound calls * Follow a proven script while keeping conversations natural ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...
... call center environment. Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Responsible for keying in orders, processing faxes and preparation of ...
... call center environment. Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Responsible for keying in orders, processing faxes and preparation of ...
Associate Vice President, Client Service Centre
CA$90K - CA$120K/yr
Collaborate on forecasting, budgeting, and workforce planning to optimize call center operations ... Develop sales strategies including referral programs, inbound upsell and outbound dialing ...
Associate Vice President, Client Service Centre
CA$90K - CA$120K/yr
Collaborate on forecasting, budgeting, and workforce planning to optimize call center operations ... Develop sales strategies including referral programs, inbound upsell and outbound dialing ...
Sales Support Agent - Delta (0826)
CA$25.50/hr
Support inbound inquiries from sales team in regard to processing of order and status * Proactively ... Call Centre experience an asset * Experience using Zendesk an asset Bonus points * Preference given ...
Sales Support Agent - Delta (0826)
CA$25.50/hr
Support inbound inquiries from sales team in regard to processing of order and status * Proactively ... Call Centre experience an asset * Experience using Zendesk an asset Bonus points * Preference given ...
Customer Service Agent
CA$19 - CA$21/hr
Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs ... REQUIREMENTS: * 1+ years of customer service or call center experience. * Valid driver's license
Quick apply
Customer Service Agent
CA$19 - CA$21/hr
Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs ... REQUIREMENTS: * 1+ years of customer service or call center experience. * Valid driver's license
Auto Retention Associate
CA$60K - CA$75K/yr
Customer service and or call center experience an asset A day in the life - * Build relationships ... Manage inbound call volume through servicing calls in an efficient manner * Upsell and cross-sell ...
Auto Retention Associate
CA$60K - CA$75K/yr
Customer service and or call center experience an asset A day in the life - * Build relationships ... Manage inbound call volume through servicing calls in an efficient manner * Upsell and cross-sell ...
Auto Retention Associate
CA$41K - CA$45K/yr
Customer service and or call center experience an asset A day in the life - * Build relationships ... Manage inbound call volume through servicing calls in an efficient manner * Upsell and cross-sell ...
Auto Retention Associate
CA$41K - CA$45K/yr
Customer service and or call center experience an asset A day in the life - * Build relationships ... Manage inbound call volume through servicing calls in an efficient manner * Upsell and cross-sell ...
Bilingual Pension Customer Service Representative
Vancouver, BC · On-site
CA$45K - CA$60K/yr
Address routine inquiries and requests from plan members (inbound and outbound calls). * Utilize ... Previous experience in a call centre or customer service setting. * Familiarity with pension ...
Bilingual Pension Customer Service Representative
Vancouver, BC · On-site
CA$45K - CA$60K/yr
Address routine inquiries and requests from plan members (inbound and outbound calls). * Utilize ... Previous experience in a call centre or customer service setting. * Familiarity with pension ...
Drives the sales process for inbound and outbound customer contacts upon mortgage renewal, through ... Knowledge of call centre technology, processes and metrics. * Specialized knowledge. * Verbal ...
Drives the sales process for inbound and outbound customer contacts upon mortgage renewal, through ... Knowledge of call centre technology, processes and metrics. * Specialized knowledge. * Verbal ...
Client Care Specialist
Langley, BC · On-site
CA$40K - CA$45K/yr (+ commission)
Your day will include a variety of outbound and inbound client communications, including ... Call centre or client care * Appointment setting or administrative support * Experience using CRM ...
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Client Care Specialist
Langley, BC · On-site
CA$40K - CA$45K/yr (+ commission)
Your day will include a variety of outbound and inbound client communications, including ... Call centre or client care * Appointment setting or administrative support * Experience using CRM ...
Mandarin/Cantonese/English Banking Advisor
Vancouver, BC · Hybrid
CA$24 - CA$25/hr
Whether you're coming from a call centre, customer service, retail, hospitality, or banking ... You'll handle approximately 40-60 inbound calls daily while providing exceptional customer service ...
Quick apply
Mandarin/Cantonese/English Banking Advisor
Vancouver, BC · Hybrid
CA$24 - CA$25/hr
Whether you're coming from a call centre, customer service, retail, hospitality, or banking ... You'll handle approximately 40-60 inbound calls daily while providing exceptional customer service ...
REMOTE Bilingual French/English Customer Service Agent Quebec Area
Vancouver, BC · Remote
CA$19.50/hr
Our Customer Service Agents are responsible for delivery great customer service by managing inbound ... Meet daily performance metrics and call handling targets.
REMOTE Bilingual French/English Customer Service Agent Quebec Area
Vancouver, BC · Remote
CA$19.50/hr
Our Customer Service Agents are responsible for delivery great customer service by managing inbound ... Meet daily performance metrics and call handling targets.
REMOTE Bilingual French/English Customer Service Agent Quebec Area
Vancouver, BC · Remote
CA$19.50/hr
Our Customer Service Agents are responsible for delivery great customer service by managing inbound ... Meet daily performance metrics and call handling targets.
REMOTE Bilingual French/English Customer Service Agent Quebec Area
Vancouver, BC · Remote
CA$19.50/hr
Our Customer Service Agents are responsible for delivery great customer service by managing inbound ... Meet daily performance metrics and call handling targets.
Provide prompt and professional support across all inbound communication channels (Email, chat, and ... You are the kind of person people call for advice or to have a second look at something important.
Provide prompt and professional support across all inbound communication channels (Email, chat, and ... You are the kind of person people call for advice or to have a second look at something important.
Call Centre Inbound information
What is the difference between Call Centre Inbound vs Customer Service Representative?
| Aspect | Call Centre Inbound | Customer Service Representative |
|---|---|---|
| Primary Role | Handling incoming calls, providing support or information | Assisting customers via calls, emails, or chats, resolving issues |
| Work Environment | Call centers, office settings | Office, remote, or call center environments |
| Required Skills | Communication, problem-solving, patience | Communication, problem-solving, empathy |
| Common Certifications | Customer service certifications often preferred | Customer service certifications often preferred |
Both roles involve assisting customers and require strong communication skills. Call Centre Inbound focuses specifically on handling incoming calls, often in a call center setting, while Customer Service Representatives may handle multiple channels like email or chat. The roles overlap significantly, but the Call Centre Inbound role is more call-centric.
Customer Development Centre (CDC) Representative
Richmond, BC • On-site
Dueck Auto Group
Full-time
Posted 9 days ago
Job description
Position Summary
The Customer Development Centre (CDC) Representative is a professional, customer-oriented and organized individual responsible for handling calls related to the Service Department. The main responsibilities include managing high call volumes, scheduling appointments, tracking leads, updating databases, following retention activities and taking ownership to resolve issues. Reporting directly to the Customer Development Centre Manager, the CDC Representative works with all areas of the business to ensure exceptional customer service quality.
Key Responsibilities
- Actively listen to customer inquiries, providing relevant answers and accurate information
- Effectively manage high volumes of inbound and outbound calls in a timely manner
- Handle elevated customer issues or complaints until resolution, referring to the manager as necessary
- Maintain accurate and detailed records of all customer conversations within the call centre database
- Recognize strategic opportunities and take action to recommend additional products and services
- Update traffic log daily for appointments, online leads and sales calls and submit monthly reports to managers
Additional duties and responsibilities may be assigned or modified as necessary throughout the course of your employment.
Skills & Requirements
- Minimum 1-2 years of customer service experience and familiarity working with Customer Relationship Management (CRM) systems
- Strong proficiency and experience using Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Automotive knowledge and post-secondary training is an asset
- Second language is an asset
- Ability to prioritize and maintain professionalism during high-volume periods
- Detail-oriented and conscientious work ethic
Logistical Requirements
This is a full-time position at the Dueck Richmond location with working hours Monday to Friday, 9 AM to 5 PM. The position may require working extended hours, including weekends, in order to meet deadlines based on the needs of the business. Professional attire is required (business casual dress code).
About Us
Founded in 1926,Dueck Auto Grouphas built a reputation for excellence, integrity, and community commitment. With four dealerships across Greater Vancouver-Dueck Marine, Dueck Downtown, Dueck Richmond, and Dueck Isuzu-we are proud to be a trusted, family-owned and operated business for nearly a century. Today, we employ over 400 dedicated team members who share a passion for delivering exceptional customer service and high-quality automotive solutions. At Dueck Auto Group, we believe in fostering career growth through continuous training, professional development, and a supportive workplace culture. Our long-standing success is built on strong relationships-with our employees, our customers, and the communities we proudly serve.
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