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Call Centre Inbound Jobs in Ontario (NOW HIRING)

The Aqua Life Swim Academy

Experience in call-center, client care, or sales roles (preferred) * Comfort handling back-to-back ... Warm inbound inquiries (no cold calling) * Clear systems, scripts, and support * Professional ...

ADP

Financial Services Representative

Toronto, ON · On-site

As a Financial Services Representative , you'll be responsible for handling internal and external requests in a centralized call center environment, with the inbound component comprising roughly of ...

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Call Centre Inbound information

What is the difference between Call Centre Inbound vs Customer Service Representative?

AspectCall Centre InboundCustomer Service Representative
Primary RoleHandling incoming calls, providing support or informationAssisting customers via calls, emails, or chats, resolving issues
Work EnvironmentCall centers, office settingsOffice, remote, or call center environments
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, empathy
Common CertificationsCustomer service certifications often preferredCustomer service certifications often preferred

Both roles involve assisting customers and require strong communication skills. Call Centre Inbound focuses specifically on handling incoming calls, often in a call center setting, while Customer Service Representatives may handle multiple channels like email or chat. The roles overlap significantly, but the Call Centre Inbound role is more call-centric.

What cities in Ontario are hiring for Call Centre Inbound jobs?

Cities in Ontario with the most Call Centre Inbound job openings:

Infographic showing various Call Centre Inbound job openings in Ontario as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 21% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Insurance Sales Agent

Thornhill, ON • On-site

Canadian Automobile Association (CAA)
See more jobs at Canadian Automobile Association (CAA)external

Full-time

Re-posted 20 days ago

Key responsibilities

  • Quote and sell auto and property insurance to inbound callers.

  • Assess customer needs and make recommendations for additional P&C coverage.

  • Follow procedures and underwriting guidelines as part of the sales process.

Job description

About Us

For over 50 years,our Property and Casualty insurance Company, CAA Insurance,has provided dependable and trustworthy service to protect Canadians and what matters to them.CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. 

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do
    Quote and sell auto and property insurance to inbound callers
    Follow procedures and underwriting guidelines as part of the sales process
    Assess the needs of the customer
    Identify and make recommendations for additional P&C coverage
    Achieve set target for sales, quality, average call time, etc.

Who You Are
    Post-secondary education completed
    Considerable experience in retail, customer service, and/or a call centre environment
    Strong communication skills, both written and verbal
    A highly motivated individual, committed to continuous improvement and exceeding client expectations
    You use your critical thinking skills to identify needs and propose solutions to the customers
    You are a team player who shares knowledge and insights with peers
    You are positive, customer focused and resourceful
    Insurance experience is considered an asset
    OTL/RIBO licensed an asset (if you are not licensed, you must be willing to obtain your OTL, provided by CAA)
**OTL (Other Than Life) insurance license training will be provided by our in-house learning and development team who will teach you about the home and automobile products, and overall industry information in preparation to write the OTL exam. A successfully completed OTL exam is required for the job.  
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. 
Call Centre Hours
Monday to Thursday - 8:00am to 8:00pm
Friday - 8:00am to 6:00pm
Saturday (once a month) - 9:00am to 4:00pm
**You must be flexible to work various shifts within the call centre hours.

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process. 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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