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Call Centre Assistant Jobs in Quebec (NOW HIRING)

Altasciences

Team Leader, Call Center

Montreal, QC · On-site

About The Role The Team Leader, Call Center will oversee the Participant Recruitment Agent team ... May create screening appointments. * Assist in the training of Participant Recruitment Agent team ...

ASICC-MED

Administrative Assistant

Montreal, QC · On-site

Knowledge in the health sector and experience in a call center an asset. Excellent working conditions, group RRSP program and much more! Position available: Day shift (Monday from 5 a.m. to 1 p.m

Quincaillerie Richelieu

... · Assister le directeur de produits dans la gestion de la gamme existante, et notamment la gestion des inventaires que cela soit pour des produits en fin de cycle de vie ou des nouveautés ...

VANTAGE CREDIT UNION

$18/hr

As assigned by the Member Care Manager, Assistant Member Care Manager(s), and/or Member Care Coordinator(s), responsible for the training and development of Member Care representatives. Review and ...

Canon Careers

Escalate any unresolved customer concerns to the Manager * Assist on special projects as assigned by the Manager; Other duties as required To Succeed, you will need: * Customer service / call center ...

Driven Brands, Inc.

Agent(e) Service Client

Laval, QC · On-site

... they assist customers with their questions and concerns and recommend solutions according to their needs. What You'll Bring: * 1+ yrs of experience in a call center/customer service capacity

Driven Brands, Inc.

Agent(e) Service Client

Laval, QC · On-site

... they assist customers with their questions and concerns and recommend solutions according to their needs. What You'll Bring: * 1+ yrs of experience in a call center/customer service capacity

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Call Centre Assistant information

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Infographic showing various Call Centre Assistant job openings in Quebec as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Team Leader, Call Center

Montreal, QC • On-site

Altasciences
Scientific Research and Development Services • 1 - 5K employees
Learn more about Altasciencesexternal

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Altasciences rating

7.6

Company rating: 7.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

61st of 121 rated laboratories

Job description

About The Role
The Team Leader, Call Center will oversee the Participant Recruitment Agent team during their shift; provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Team Leader, Call Center will ensure all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.

What You'll Do Here

  • Ensure the confidentiality of clinical trial participants and sponsors is respected.

  • Maintain and advocate a high level of customer service and quality within the department.

  • Act as a mentor and coach to the Participant Recruitment Agent team.

  • May create screening appointments.

  • Assist in the training of Participant Recruitment Agent team members.

  • Provide departmental supervisors/managers with feedback for performance reviews.

  • May monitor call volumes and participant management software to ensure call and web applications are being handled in a timely fashion.

  • Prepare and distribute call lists to the Participant Recruitment Agent Team.

  • May update clinical trial targets and share with the Participant Recruitment Agent team as necessary.

  • May obtain, track and/or treat volunteer complaints.

  • Answer in-coming calls and internet applications from clinical trial volunteers.

  • May create or assist in creating staffing schedules.

  • Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.

  • May confirm participant statuses and prepare/send check-in lists for clinical operations teams.

  • Schedule screening and/or other clinical trial related appointments.

  • Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.

What You'll Need to Succeed

  • High School Diploma completed, college degree preferred.

  • Minimum of 1 year experience in a call center environment.

  • Excellent communication skills in French and English.

  • Customer service focused.

  • Able to work in fast-paced environment.

Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of Team Leader, Call Center including, but not limited to, for the following reasons:

  • The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.

What We Offer

  • Availability to work during the week-end.

  • On site position at our Montreal site (1100 Beaumont).

  • Accessible by public transportation (Metro L' Acadie), Free parking for employees.

Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.

Altasciences' Benefits Package Includes:

  • Health/Dental/Vision Insurance Plans

  • RRSP with Employer Match

  • Paid Vacation and Holidays

  • Paid Sick and Bereavement Leave

  • Employee Assistance & Telehealth Programs

Altasciences' Incentive Programs Include:

  • Training & Development Programs

  • Employee Referral Bonus Program

  • Annual Performance Reviews

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