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Call Centre Analyst Jobs in California (NOW HIRING)

Sky Resorts

Call Center Lead

Sky Valley, CA

$25 - $30/hr

Monitor and analyze reservation trends to determine which properties need additional revenue focus ... Coach call center agents and on-property front desk teams to improve sales techniques and guest ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

$60 - $80/hr

Utilize analysis of call center information to ensure ongoing delivery of high quality information and referral operations and conformity to contractual requirements and Agency policies/industry ...

Innergy

Call Center Representative

Van Nuys, CA · On-site

$24.28 - $27/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...

LAPFCU

Call Center Representative

Van Nuys, CA · On-site

$16.75 - $20.75/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...

INNERGY

Call Center Representative

Van Nuys, CA · On-site

$16.75 - $20.75/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...

Innergy

Call Center Representative

Van Nuys, CA · On-site

$16.75 - $20.75/hr

Our Call Center is Hiring! Los Angeles Police Federal Credit Union has proudly served law ... Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Utilize analysis of call center information to ensure ongoing delivery of high quality information and referral operations and conformity to contractual requirements and Agency policies/industry ...

Wilshire Law Firm

Call Center Representative

Los Angeles, CA · On-site

$17.25 - $21.50/hr

Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with ... Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure ...

Wilshire Law Firm

Call Center Representative

Los Angeles, CA · On-site

$17.25 - $21.50/hr

Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with ... Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure ...

Wilshire Law Firm

Call Center Representative

Los Angeles, CA

$17.25 - $21.50/hr

Call Center Representative Wilshire Law Firm, is a distinguished, award-winning legal practice with ... Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure ...

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Call Centre Analyst information

What cities in California are hiring for Call Centre Analyst jobs?

Cities in California with the most Call Centre Analyst job openings:

Infographic showing various Call Centre Analyst job openings in California as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 16% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Lead

Sky Valley, CA

Sky Resorts
See more jobs at Sky Resortsexternal

$25 - $30/hr

Full-time

Re-posted 5 days ago

Job description

We are seeking a motivated Call Center Lead to oversee our call center operations and drive revenue growth for Sky Resorts. This individual will be responsible for leading a team of call center agents, optimizing sales strategies, and ensuring that underperforming properties receive targeted focus. The ideal candidate will be adept at learning software systems, call center management, and sales coaching to enhance team performance.

Key Responsibilities

Answering Phone Calls
Answering the phone by the second ring
Effectively cross-sell and upsell RV sites/rental homes and additional nights
Collaborate closely with the on site staff to maintain accurate information about resort specific situations as they arise
Actively listen to customers' needs and set guest expectations to appropriately match the property they will be visiting
Choose appropriate RV sites according to the length and type of RV
Manage the internal reservation grid to efficiently maximize the total number of reservations
Leverage your persuasive abilities to promote longer stays, special packages, and unique offerings that cater to diverse customer interests.
Maintain a proactive follow-up approach to ensure customer satisfaction and gather valuable feedback in order to become the customer’s favorite RV resort.
Collaborate with the customer support team to address post-stay feedback and improve the overall customer experience.
Set goals around total reservations and revenue taken
Inbound and outbound phone calls
Call Center Management amp; Performance Optimization

Oversee the daily operations of the call center, ensuring efficiency and high-quality guest interactions.
Must collaborate effectively with on-property front desk teams and management to ensure smooth and seamless customer handoffs.
Monitor and analyze reservation trends to determine which properties need additional revenue focus.
Develop and implement targeted sales strategies to drive occupancy and revenue at struggling properties.
Set and track performance goals for the call center team to enhance booking conversions and guest satisfaction.
Regularly review call center data and performance reports to identify opportunities for improvement.
Develop systems for efficiency and procedures going between the front desk and the call center.
Sales Coaching amp; Staff Development

Listen to recorded calls to assess performance, identify training opportunities, and provide constructive feedback.
Coach call center agents and on-property front desk teams to improve sales techniques and guest interactions.
Conduct regular training sessions on sales tactics, effective communication, and RMS software utilization for both the call center and front desk teams.
Implement best practices to improve call handling, upselling strategies, and overall customer experience.
Set clear performance goals by establishing targets for revenue and conversions
Software amp; Process Management

Maintain a working knowledge of rates and inventory in the reservation management software to ensure accuracy and optimization.
Work closely with the marketing team to adjust pricing strategies as needed.
Ensure that all team members are proficient in utilizing the reservation software for reservations and revenue tracking.
Have a working and detailed knowledge of property rates and dynamic pricing.
Utilize Google Sheets for data processing and analysis.
Qualifications amp; Skills

3+ years of experience in call center management, sales leadership, or hospitality reservations.
Proven ability to analyze data and make data-driven decisions to improve revenue performance.
Experience in coaching and developing sales teams to meet and exceed performance goals.
Excellent verbal and written communication skills.
Ability to multitask, prioritize tasks, and work in a fast-paced environment.
Strong problem-solving skills and the ability to implement strategic initiatives.
About Sky Resorts

Sky Resorts manages RV parks and manufactured home communities with a mission to create environments that enhance lives. We consider it our calling to craft places where families make memories, retirees enjoy their best years, and individuals find stress-free getaways. Our properties include Sky Valley Resort and Caliente Springs in Desert Hot Springs, CA; Arizona Oasis in Ehrenberg, AZ; Ocotillo RV Resort in Ocotillo Wells, CA; Desert Gardens in Quartzsite, AZ; Pine Pond Homes in Petoskey, MI; and Black Meadow Landing in Black Meadow Landing, CA. As we strive towards our goal of 10,000 sites in 10 years, we are committed to fostering vibrant communities and providing exceptional experiences for our guests and residents.
Why Join Sky Resorts?

Opportunity to lead a team and make a direct impact on company revenue.
Work in a dynamic, fast-growing company with a commitment to excellence.
Supportive and team-oriented company culture.
If you are passionate about sales, hospitality, and leading high-performing teams, we’d love to hear from you! Apply today to become the Call Center Lead at Sky Resorts.
Compensation is between $25-$30 depending on experience.
This is a Remote position. Preference will be given to candidates located in the Coachella Valley, Inland Empire, High Desert, or Western Arizona regions to allow for occasional on-site visits.

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