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Call Centre Agent Jobs in Wisconsin (NOW HIRING)

WFA Staffing Group

Be Seen First

Call Center Representative

Mequon, WI · On-site

$19/hr

As a Call Center Representative, you will be an integral part of our customer support team, handling inquiries and providing high-quality service during regular daytime hours. This role focuses on ...

LeafHome

Call Center Representative

Kaukauna, WI · On-site

$20 - $21/hr

Previous experience in a dynamic call center or customer service role * Home Improvement knowledge and or experience Travel Requirements: * No travel required. Overtime/Additional Hours Requirements:

altaresourceshcm

Call Center Representative

Neenah, WI

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a ...

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All JobsCall Centre Agent JobsCall Centre Agent Jobs in Wisconsin

Call Centre Agent information

See Wisconsin salary details

$10

$17

$25

How much do call centre agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call centre agent in Wisconsin is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.18 per hour, depending on experience, location, and employer.

What is a call centre agent?

Call Centre Agents are professionals who handle incoming or outgoing customer calls for a business or organization. They provide support, answer questions, resolve customer issues, and may also perform tasks such as taking orders, processing payments, or conducting surveys. These agents often use specialized computer systems to access information and record interactions. Strong communication skills, patience, and problem-solving abilities are essential for this role. Call Centre Agents can work in a variety of industries, including telecommunications, finance, healthcare, and retail.

What are the key skills and qualifications needed to thrive as a call centre agent, and why are they important?

To thrive as a Call Centre Agent, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and basic computer applications is often required. Patience, active listening, and resilience under pressure are standout soft skills in this role. These competencies ensure efficient issue resolution, customer satisfaction, and the ability to handle high call volumes effectively.

What are some common challenges faced by call centre agents, and how can they be managed effectively?

Call Centre Agents often encounter high call volumes, difficult customer interactions, and the need to quickly adapt to new processes or technologies. Managing these challenges involves strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide extensive training, scripts, and support from supervisors to help agents handle tough situations. Additionally, teamwork and regular feedback sessions can make it easier to share best practices and maintain a positive work environment.

What is the difference between Call Centre Agent vs Customer Service Representative?

AspectCall Centre AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training in communication skillsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, inbound/outbound call operationsOffice settings, retail, or online support channels
Employer & IndustryTelecommunications, finance, retail, techRetail, banking, healthcare, tech
Common Search & ComparisonYesYes

Both roles involve assisting customers, but Call Centre Agents primarily handle inbound or outbound calls in call centers, focusing on telecommunication or sales. Customer Service Representatives may work in various settings, including retail or online support, providing assistance through multiple channels. While their skills overlap, Call Centre Agents often work in dedicated call environments, whereas Customer Service Reps may have broader responsibilities across different platforms.

How can I become a call centre agent?

To become a call centre agent, you typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good problem-solving abilities and the ability to work in a team environment are also important.

What do I need to become a call centre agent?

To become a call centre agent, you typically need a high school diploma or equivalent, good communication skills, and basic computer literacy. Some employers may require customer service experience or proficiency with call center software. Additional certifications are not usually mandatory but can improve job prospects.

Which call centre agent pays the most?

Senior call centre agents, team leaders, or those with specialized skills such as technical support or multilingual abilities tend to earn the highest salaries in call centres. Compensation can also vary based on industry, location, and experience, with some roles offering performance-based bonuses or incentives.
Call Centre Agent jobs near you
Infographic showing various Call Centre Agent job openings in Wisconsin as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,145 per year, or $17.4 per hour.

Call Center Representative

WFA Staffing Group

Mequon, WI • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

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Job description

As a Call Center Representative, you will be an integral part of our customer support team, handling inquiries and providing high-quality service during regular daytime hours. This role focuses on delivering effective customer solutions and maintaining efficient order processing without the need for travel. We value collaboration and ongoing development to help you grow professionally in our supportive environment.

Responsibilities

  • Provide customer support via phone and other communication channels
  • Accurately process orders and update customer information
  • Perform data entry tasks with attention to detail
  • Conduct follow-up calls to ensure customer satisfaction
  • Collaborate with team members to resolve issues efficiently
  • Collect and report customer feedback to improve service quality

Preferred Qualifications

  • 1+ years of experience in customer service
  • High school diploma or equivalent
  • Strong customer service and communication skills
  • Effective problem solving and multitasking abilities
  • Proficient in data entry and call handling techniques
WFA Staffing logo

About WFA Staffing

Sourced by ZipRecruiter

We know it sounds simple, but over the years, we’ve found that it works. At WFA Staffing, we pride ourselves not only by the quality of our placements and career opportunities but our commitment to serving our clients. Established in 1991, WFA Staffing is an independent, locally owned agency that knows the community. We specialize in staffing and executive placement services for Southeastern Wisconsin by providing entry-level through executive placement.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Milwaukee, WI, US

Year founded

1991

Social media

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