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Call Center Jobs in Roy, UT (NOW HIRING)

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general ...

America First Credit Union

Call Center Agent

Roy, UT · On-site +1

$16 - $18/hr

ScheduleMon - Sat FlexOverview Pay Rate: $16.00 to $18.00 per hour Full-Time In-person training in Roy, Utah (30-90 days); Remote work AFTER training Hours of Operation: Mon-Fri: 8:00am-7:00pmSat: 8 ...

America First Credit Union

Call Center Agent

Roy, UT · On-site +1

$16 - $18/hr

Schedule Mon - Sat Flex Overview Pay Rate: $16.00 to $18.00 per hour Full-Time In-person training in Roy, Utah (30-90 days); Remote work AFTER training Hours of Operation: Mon-Fri: 8:00am-7:00pm Sat ...

America First Credit Union

Call Center Agent

Roy, UT

$16 - $18/hr

Mon Sat Flex Pay Rate: $16.00 to $18.00 per hour Full-Time In-person training in Roy, Utah (30-90 days); Remote work AFTER training Hours of Operation: Mon-Fri: 8:00am-7:00pm Sat: 8:00am-6:00pm Must ...

IQVIA

Work from Home

Ogden, UT · Remote

$18/hr

The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

This role combines call center excellence with foundational technical support, including troubleshooting Windows operating systems, guiding users through product usage and website navigation, and ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

This role combines call center excellence with foundational technical support, including troubleshooting Windows operating systems, guiding users through product usage and website navigation, and ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

This role combines call center excellence with foundational technical support, including troubleshooting Windows operating systems, guiding users through product usage and website navigation, and ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT

$18 - $24/hr

This role combines call center excellence with foundational technical support, including troubleshooting Windows operating systems, guiding users through product usage and website navigation, and ...

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All JobsCall Center JobsCall Center Jobs in Roy, UT

Call Center information

See Roy, UT salary details

$10

$17

$23

How much do call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center in Roy, UT is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.37 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Roy, UT?

The most popular types of Call Center jobs in Roy, UT are:

What are popular job titles related to Call Center jobs in Roy, UT?

For Call Center jobs in Roy, UT, the most frequently searched job titles are:

What cities near Roy, UT are hiring for Call Center jobs?

Cities near Roy, UT with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Roy, UT as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $35,535 per year, or $17.1 per hour.

Remote Call Center Agent

ACD Connect

Farmington, UT • Remote

$10/hr

Part-time

Retirement

Re-posted 15 days ago

Job description

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate.

The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general information. You will be a member of the primary contact will be responsible for assisting callers in completing donations online and over the phone.

*This is a work from home position*

>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.



Job Duties

Answer incoming calls and respond to customer's emails

Maintain a friendly and professional tone on all calls and interactions with customers

Management and resolve customer complaints

Input customer donations in the computer system

Identify and escalate issues to supervisors

Provide client service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints/issues using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary


Skills and Requirements:

  • Bilingual Strongly Preferred
  • Excellent interpersonal skills and the ability to organize simultaneous tasks
  • Must be able to type a minimum of 30 WPM
  • Proven ability to work as a member of a team
  • Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
  • Windows 10 or newer
  • 16GB of RAM on your PC
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
  • Private work at home environment free from interruption and distraction
  • USB Headset


Compensation starts at $10.00/hour

Benefits offered are: Personal Accident Insurance, Retirement plan with employer matching and after 6 months of continued employment Cell phone and Internet Stipends paid monthly.

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