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Call Center Jobs in Riverside, ID (NOW HIRING)

Iccu

Member Contact Center Agent

Pocatello, ID · On-site

$19/hr

As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you ... Completing accurate case notes of member interactions and call history. * Working and communicating ...

New

ICCU

Member Contact Center Agent

Chubbuck, ID · On-site

$19/hr

As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you ... Completing accurate case notes of member interactions and call history. * Working and communicating ...

New

Melaleuca

Customer Service (7 days per month)

Idaho Falls, ID · On-site

$15.25 - $21/hr

To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center. Overview Answers calls in a professional and courteous manner with a goal ...

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How much do call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center in Riverside, ID is $14.33, according to ZipRecruiter salary data. Most workers in this role earn between $12.31 and $15.38 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What cities near Riverside, ID are hiring for Call Center jobs?

Cities near Riverside, ID with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Riverside, ID as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $29,812 per year, or $14.3 per hour.

Member Contact Center Agent

Iccu

Pocatello, ID • On-site

$19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles?
If so, you could be the perfect candidate for our Member Contact Center Agent role at ICCU!
ICCU’s mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email.
At work, your Primary Responsibilities will include:

  • Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
  • Providing general information to members about our Credit Union Services.
  • Answering telephone calls and meeting performance metrics.
  • Researching and correcting member account problems.
  • Performing a wide range of member-generated transactions.
  • Completing accurate case notes of member interactions and call history.
  • Working and communicating effectively with team members.
  • Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.
Before you apply, make sure you have:
  • A High School Diploma or GED.
  • Good communication and interpersonal skills.
  • The ability to maintain confidentiality of Credit Union records.
Also, please let us know in your application if you have:
  • Knowledge of the Financial Industry.
  • Prior Experience in a Customer Service role.
This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.
You must be eligible for membership at ICCU to obtain employment.
This role offers benefits, including:
  • Pay Starting at $19/hr
  • Medical, Dental, & Vision Insurance
  • Generous Paid Time Off
  • 11 Paid Holidays
  • Matching 401K AND Pension
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Wellness Program
  • Paid Group Life and Disability Insurance
  • Awesome Culture
  • Business Discounts
  • And More

About ICCU:
Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. ICCU was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success.
ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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