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Call Center Jobs in Riverside, ID (NOW HIRING)

IMTAS

JR Service Desk Support (AF)

Pocatello, ID · On-site

Record a ticket in the call center database (currently HP Service Manager) for every communication received. Provide triage to determine if the issue can be resolved by the Tier 1 Technician: record ...

IMTAS

JR Service Desk Support (AF)

Pocatello, ID · On-site

Record a ticket in the call center database (currently HP Service Manager) for every communication received. * Provide triage to determine if the issue can be resolved by the Tier 1 Technician ...

IMTAS

JR Service Desk Support (AF)

Pocatello, ID · On-site

Record a ticket in the call center database (currently HP Service Manager) for every communication received. Provide triage to determine if the issue can be resolved by the Tier 1 Technician: record ...

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All JobsCall Center JobsCall Center Jobs in Riverside, ID

Call Center information

See Riverside, ID salary details

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How much do call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center in Riverside, ID is $14.33, according to ZipRecruiter salary data. Most workers in this role earn between $12.31 and $15.38 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What cities near Riverside, ID are hiring for Call Center jobs?

Cities near Riverside, ID with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Riverside, ID as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $29,812 per year, or $14.3 per hour.

Physician / Family Practice / Idaho / Locum tenens / Telemedicine Physician Opportunity with Great I

Quivvy Tech

Pocatello, ID • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Quivvy Tech is currently hiring telemedicine physicians!Quivvy Tech is the fastest growing national telemedicine network in the U.S. We have a triage call center where all patients are pre-screened for medical necessity and to confirm compliance with legal and regulatory standards all while ensuring a positive patient experience.Telemedicine Physician Responsibilities Include: Evaluate patients medical conditions (review patient chart); Determine medical necessity of products requested by the patient; Electronically sign Rx prescriptions upon consult completion; Your contact information will remain private at all times Telemedicine Physician Requirements: Must be a commercial insurance provider and/or Medicare provider; Maintain all appropriate licensure to prescribe medications under applicable state and federal laws; Maintain familiarity with our state of the art portalTelemedicine Physician Benefits: Competitive compensation; No billing insurance companies; Reliable volume; Work from anywhere; Flexible hoursPlease contact me for more information at

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