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Call Center Jobs in Raynham, MA (NOW HIRING)

Sstar

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level: Entry Level (less than 2 years) Level of Education: Any Job Type: Full-Time/Regular Date Updated: August ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties. Shifts between : Monday-Friday, 9:00am-5:00pm. Compensation : $17.00 - 17.50/hour ...

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties. Shifts between : Monday-Friday, 9:00am-5:00pm. Compensation : $17.00 - 17.50/hour ...

Limitless East Marketing

Call Center Agent

Boston, MA · On-site

$16.25 - $21.50/hr

We are seeking a highly motivated and customer-focused Call Center Agent to join our dynamic team. This role is essential in providing exceptional service and support to our valued customers by ...

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS ...

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How much do call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center in Raynham, MA is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Raynham, MA?

The most popular types of Call Center jobs in Raynham, MA are:

What job categories do people searching Call Center jobs in Raynham, MA look for?

The top searched job categories for Call Center jobs in Raynham, MA are:

What cities near Raynham, MA are hiring for Call Center jobs?

Cities near Raynham, MA with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Raynham, MA as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,515 per year, or $18.5 per hour.

Call Center Associate

GREATER NEW BEDFORD COMMUNITY HEALTH CENTER

New Bedford, MA

$20 - $24.20/hr

Full-time

Re-posted 2 days ago

Job description

POSITION SUMMARY:

32 hours per week, Monday - Thursday 8:30AM - 5PM

Call center associates (CCA) are vital to the care provided to patients of the Health Center. Greeting callers in a welcoming tone, listening to the caller and understanding the reasons for their call is the first critical part of a CCAs role. After identifying the reason for the call and the caller/patients identity, our CCAs will help patients who need appointments scheduled, rescheduled or cancelled; need information about the Health Center or a provider; answer general questions that can be found in the patients record. When a CCA cannot answer a question or help the caller, he/she will transfer the call to another associate within the organization who can provide assistance. CCAs will follow all HIPAA policies and procedures as well as clinical protocols to ensure patient safety as well as secure protected health information.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

  1. Greets all callers to the Health Center promptly and in a welcoming manner.
  2. Listens to the callers needs and identifies the reason for his/her call.
  3. Assists patients with scheduling, rescheduling and cancelling Adult Medicine appointments.
  4. In accordance with clinical and HIPAA policies and procedures, answers caller questions when appropriate. Routes all other calls to the appropriate group or employee who can assist the caller.
  5. Takes messages for staff as needed and ensures staff receive urgent messages within five minutes.
  6. Calls answering service each morning to open switchboard and check for messages that need to be forwarded to internal departments.
  7. Ensures that switchboard is turned over every evening to the answering service. Verifies the transfer was done accurately by calling the main number to see if the service picks up.
  8. Uses overhead paging appropriately when unable to reach staff at their extension(s).

REQUIRED KNOWLEDGE & SKILLS:

  • Bilingual in English and Portuguese or Spanish is required.
  • Must possess strong customer service skills.
  • Prior experience as a medical secretary or medical assistant is a plus.

REQUIRED EDUCATION & OTHER CREDENTIALS:

  1. Education: High School diploma or equivalent is required.
  2. Experience: A minimum of two years call center or customer service experience is required
  3. Certification/Licensure: None required.
  4. Software/Hardware: Knowledge of electronic health record software is preferred.
  1. High School diploma or equivalent. Minimum one year of technical training in relevant field.
  2. Ability to recognize those patients who are in distress and take appropriate action.
  3. 2-4 years experience as a receptionist working in a relevant field.
  4. Strong verbal, organizational and interpersonal skills.
  5. Preferrable Bi/Trilingual in Spanish and Portuguese. 

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