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Call Center Jobs in Raymore, MO (NOW HIRING)

HighGround

Emergency Response Center Team Lead

Lenexa, KS · On-site

$20 - $25/hr

Emergency Response Center Team Lead Job Type: Full-Time Location: Lenexa, KS (In-person) About Us ... You will support multiple brands, each with its own call flows and procedures. All processes are ...

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Call Center information

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$10

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$25

How much do call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center in Raymore, MO is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.33 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Raymore, MO?

The most popular types of Call Center jobs in Raymore, MO are:

What cities near Raymore, MO are hiring for Call Center jobs?

Cities near Raymore, MO with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Raymore, MO as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,418 per year, or $18 per hour.

Call Center Nurse Consultant

The University of Kansas Health System

Overland Park, KS • On-site

Full-time

Re-posted 8 days ago

University Of Kansas Health System rating

7.5

Company rating: 7.5 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

231st of 898 rated healthcare providers

Job description

Position Title
Call Center Nurse Consultant
Indian Creek Main
Position Summary / Career Interest:
The Call Center Nurse Consultant is responsible for being a clinical resource over the phone to people calling from the health care system or community who have questions while seeking care, including by not limited to, nurse triage, prescription refills, and closing gaps in care. The nurse is expected to utilize nursing process in accordance with the nursing scope of practice. The nurse assists in navigating community individuals who call through appropriate channels to offer exceptional service. The nurse performs a detailed evaluation to determine appropriate level of care for patient symptoms. Individual is responsible for managing daily work-queues, taking patient telephone calls, and identifying opportunities for improvement in the call center processes.
Responsibilities and Essential Job Functions
  • Execute Phone Triage responsibilities: performs a systematic, comprehensive interview of the caller/patient to determine the urgency of the patient's problem. Accurately documents data for all calls including, but not limited to, patient demographic information, chief complaint, recommendations for home treatment, and referrals to primary care provider, alternative health care provider or emergency services. Performs and documents follow-up calls with patients as necessary to help ensure positive outcomes
  • Act as liaison between patient and providers. Answer all patient inquiries for assigned providers regarding health issues. Serve as advocate for patient for both internal and external referrals. Make referrals to the appropriate level of care within an appropriate period
  • Elicits questions, concerns, and information from patient to assess symptoms. As needed, identify appropriate protocol and develop a treatment plan.
  • Coordinate medical care as required, schedule patient follow-up internal and external appointments as instructed by Providers, and as needed. Schedule same day appointments with the patient's primary provider or alternative health care provider as necessary
  • Provides professional advice, education and options based on assessment, established guidelines and clinical judgement. When appropriate advise patient to seek medical care at the emergency room
  • When appropriate assist callers with referrals, and assist with scheduled clinical appointments
  • Evaluate patient's ability to understand the plan of care and perform health education as needed
  • Document all calls, responses and referrals. Release of information (ROI) will be needed prior to exchanging any patient/client information with family or associates
  • Perform follow up calls to evaluate effectiveness of care, or additional need for care
  • Maintain accurate and necessary patient documentation in accordance with all regulatory bodies
  • Apply human relation skills and customer service skills in providing patient care and in establishing good rapport
  • Provide counseling, home treatment advice, and crisis intervention according to established protocols and standards of care
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate or GED.
  • Bachelor Degree Nursing
  • 3 or more years clinical nursing experience in Emergency, Pediatrics, Obstetrics, Behavioral Health or Critical Care.
  • 1 or more years clinical experience can be substituted for clinical certification or prior triage or health coaching experience.

Preferred Education and Experience
  • Call Center experience.

Required Licensure and Certification
  • Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing - in state in which you live OR
  • Licensed Registered Nurse (LRN) - Single State - State Board of Nursing - active with multistate in progress with proof of application.
  • Must have current active multistate state Registered Nurse (RN) license in good standing in state in which you live OR active single state RN license in good standing in the state you will be working with proof of application of a multistate RN license in the state in which you live.Staff hired prior to 2/1/2024 are required to obtain a multistate state RN license from the state in which they live by 4/30/2026.
  • Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA) within 14 days

Preferred Licensure and Certification
  • Specialty Nursing Certification

Knowledge Requirements
  • Advanced typing and word processing ability required.
  • Excellent analytical, critical thinking and problem-solving skills.
  • Strong ability to communicate effectively both verbally and in writing.
  • Excellent organization abilities and documentation skills.

Time Type:
Full time
Job Requisition ID:
R-56238
Important information for you to know as you apply:
  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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What University Of Kansas Health System employees say

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About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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