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Call Center Jobs in Meriden, CT (NOW HIRING)

MMC Group LP

Be Seen First

Call Center Representative Needed ASAP!!!

East Hartford, CT · On-site

$19.94/hr

If you're a great listener, enjoy helping others, and thrive in a fast-paced call center environment, we'd love to meet you! What You'll Do As a Customer Service Representative, you'll play an ...

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All JobsCall Center JobsCall Center Jobs in Meriden, CT

Call Center information

See Meriden, CT salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center in Meriden, CT is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $18.85 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Meriden, CT? The most popular types of Call Center jobs in Meriden, CT are:
What are popular job titles related to Call Center jobs in Meriden, CT? For Call Center jobs in Meriden, CT, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Meriden, CT look for? The top searched job categories for Call Center jobs in Meriden, CT are:
What cities near Meriden, CT are hiring for Call Center jobs? Cities near Meriden, CT with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Meriden, CT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,515 per year, or $17.6 per hour.

Call Center Representative

GOODWIN COLLEGE INC

East Hartford, CT • On-site

$36K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare students for professional careers while promoting lifelong learning and civic responsibility. As a nurturing university community, we challenge students, faculty, staff, and administration to fully realize their highest academic, professional, and personal potential.
Position Description Summary/Purpose:
This position provides services in the Admissions Reservation Center (ARC).
Essential Job Functions/Primary Responsibilities:
(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
  • Fields incoming inquiries from individuals interested in the College; collects and inputs their data; and transfers them to appropriate Admissions staff
  • Contacts individuals who have emailed or mailed a request for information to the University
  • Follows-up with prospects prior to appointment
  • Contacts any appointments who may have missed a scheduled meeting and reschedules them
  • Contacts all incoming students scheduled to begin classes and confirms their attendance
  • Conducts Registration reminder campaigns both via telephone and on Campus
  • Meets performance and service objectives in a fast-paced call center environment
  • Staffs multi-line reception area on occasion
  • Provides support to the Admissions front desk
  • Conducts all work in a safe manner and all work safety practices are followed.

Other Functions:
  • Performs similar or related work as required, directed or as situation permits
  • Assists other department staff as needed to promote a team effort
  • Continues professional development and training; keeps current with trends.

Knowledge, Ability and Skill:
  • Excellent customer service skills
  • Strong communication skills
  • Ability to work well in a fast-paced team environment
  • Experience in retail and/or hospitality preferred
  • Bilingual (English/Spanish) candidate preferred
  • Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity.

Minimum Required Qualifications:
Education, Training and Experience:
  • Associate's Degree preferred.

Physical and Mental Requirements:
Work Environment None Under 1/3 1/3 to 2/3 Over 2/3 Outdoor Weather Conditions X Work with fumes or airborne particles X Work near moving mechanical parts X Risk of electrical shock X Vibration X
Physical Activity None Under 1/3 1/3 to 2/3 Over 2/3 Standing X Walking X Sitting X Talking & Hearing X Using hands/fingers to handle/feel X Climbing or balancing X Bending, pulling, pushing X Driving X
Lifting Requirements None Under 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 75 pounds X Up to 100 pounds X Over 100 pounds X
Vision Requirements:
_X_ Close vision (i.e. clear vision at 20 inches or less)
___ Distance vision (i.e. clear vision at 20 feet or more)
___ Color vision (i.e. ability to identify and distinguish colors)
___ Peripheral vision (i.e. ability to observe an area that can be seen up and down or
left and right while the eyes are fixed on a given point)
___ Depth perception (i.e. three-dimensional vision, ability to judge distances and
spatial relationships)
___ No special vision requirements
Salary:
  • $36,000 annually

Full-Time Employee Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • 401k employer match
  • Employee & dependent life insurance
  • Great tuition benefits for employee, spouse & dependents
  • PTO program
  • Flexible work schedules / work from home opportunities

(This job description does not constitute an employment agreement between Goodwin University and employee. It is used as a guide for personnel actions and is subject to change by the employer as the needs of the employer and requirements of the job change.)

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