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Call Center Jobs in Meriden, CT (NOW HIRING)

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How much do call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center in Meriden, CT is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $18.85 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Meriden, CT?

The most popular types of Call Center jobs in Meriden, CT are:

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For Call Center jobs in Meriden, CT, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Meriden, CT look for?

The top searched job categories for Call Center jobs in Meriden, CT are:

What cities near Meriden, CT are hiring for Call Center jobs?

Cities near Meriden, CT with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Meriden, CT as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,515 per year, or $17.6 per hour.

Call Center Representative/Inside Sales

Artis Energy Solutions

Middletown, CT • On-site

$17.50 - $23/hr

Full-time

Re-posted 12 days ago

Job description

About Artis Energy Solutions 

Artis Energy Solutions is a full-service energy solutions provider headquartered in Middletown, Connecticut.  

We work with commercial customers across New England to reduce their facilities' energy use, improve efficiency, lower costs, and enhance comfort for staff and visitors.  

Call Center Representative - Outbound & Inbound
Artis Energy Solutions is a full-service energy solutions provider headquartered in Middletown, Connecticut. We help commercial customers across New England reduce energy use, improve efficiency, lower costs, and improve comfort for staff and visitors.

As a Call Center Representative, your primary role will be customer service and support for small commercial clients across our New England service area. You will serve as a helpful point of contact for customers, answer questions about our services and available energy programs, assist with scheduling free building assessments, and ensure each customer has a clear understanding of the process. You may also perform outbound calling and email outreach to prospective customers, with opportunities to earn bonuses based on results.

The ideal candidate communicates clearly, remains professional in all interactions, and is comfortable speaking with customers by phone and email. This role requires patience, adaptability, and strong attention to detail, as every call, contact, and outcome must be accurately documented in Salesforce. Strong Microsoft Word, Excel, and Outlook skills are also essential.

Qualifications

  • Minimum of a high school diploma or GED; college degree or license in a skilled trade (e.g., electrical, mechanical) 
  • Strong phone and cold calling skills
  • Strong aptitude for Microsoft Office, especially Excel, Word, Outlook, and Teams
  • Must be authorized to work in the United States
  • Must pass a mandatory background check

Compensation
This position offers hourly compensation from $17.50-22/hr. Employees may also earn bonuses for outbound calling and outreach performance.