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Call Center Jobs in Jasper, AL (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Birmingham, AL · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

4P Consulting Inc

Administrative Asst 3 4P/420

Birmingham, AL · Hybrid

$16 - $21.75/hr

The ideal candidate will have experience in a call center or service center environment, demonstrate strong problem-solving abilities, and possess advanced proficiency in LearningSource, Oracle HCM ...

4P Consulting Inc

Administrative Asst 3 4P/420

Birmingham, AL · Hybrid

$16 - $21.75/hr

The ideal candidate will have experience in a call center or service center environment, demonstrate strong problem-solving abilities, and possess advanced proficiency in LearningSource, Oracle HCM ...

4P Consulting Inc

Administrative Asst 3 4P/420

Birmingham, AL · Hybrid

$16.75 - $22.75/hr

The ideal candidate will have experience in a call center or service center environment, demonstrate strong problem-solving abilities, and possess advanced proficiency in LearningSource, Oracle HCM ...

4P Consulting Inc

Administrative Asst 3 4P/420

Birmingham, AL · Hybrid

$16.75 - $22.75/hr

The ideal candidate will have experience in a call center or service center environment, demonstrate strong problem-solving abilities, and possess advanced proficiency in LearningSource, Oracle HCM ...

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All JobsCall Center JobsCall Center Jobs in Jasper, AL

Call Center information

See Jasper, AL salary details

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How much do call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center in Jasper, AL is $15.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.97 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Jasper, AL?

The most popular types of Call Center jobs in Jasper, AL are:

What cities near Jasper, AL are hiring for Call Center jobs?

Cities near Jasper, AL with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Jasper, AL as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,908 per year, or $15.8 per hour.

Senior Patient Activation Specialist

Guideway Care

Birmingham, AL • On-site

$15 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Key responsibilities

  • Handle complex patient interactions, including escalations or high-priority cases.

  • Support new staff through feedback, mentoring, and quality assurance activities.

  • Oversee appointment scheduling, insurance verification, and patient follow-ups.

Job description

About Guideway Care*
Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™
Job Summary:
We are seeking motivated individuals who are eager to join the healthcare industry. Our Senior Medical Contact Center Agent (aka Senior Patient Activation Specialist) typically needs a combination of experience, technical proficiency, and emotional intelligence to manage complex patient interactions and support a call center team.
Essential Functions:
  • Handle complex patient interactions including escalations or high-priority cases.
  • Support new staff through feedback, mentoring, and quality assurance activities.
  • Oversee appointment scheduling, insurance verification, and patient follow-ups.
  • Collaborate with clinical and administrative teams to ensure seamless patient care coordination.
  • Contribute to improving workflows and performance metrics within the call center.
  • Manage multiple clients in a fast-paced enviroment
  • Any other duties necessary to drive our values, fulfill our mission, and abide by our company policies
  • This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position.

Required Skills/Abilities:
  • Advanced communication and customer service skills, with the ability to handle sensitive patient information compassionately.
  • Knowledge of medical terminology, healthcare procedures, and HIPAA compliance.
  • Strong multitasking and problem-solving abilities. Managing multiple screens, systems, and calls efficiently.
  • Proficiency with call center and EHR systems (e.g., CxOne, Epic, Athena, ECW ).
  • Team leadership or support experience. Assisting with escalations, coaching team members, or monitoring call quality.
  • Analytical and organizational skills. Maintaining patient records, tracking service metrics, and ensuring compliance.
  • Proficiency with technology. Keyboarding, dual monitors, and audiovisual devices.
  • Empathy and patience under pressure.
  • Strong ethical judgment and confidentiality.
  • Adaptability to evolving healthcare technologies and telemedicine standards.
  • Positive team attitude and leadership presence.

Education & Experience:
  • Associate's or Bachelor's degree in healthcare administration, communications, or a related field (or equivalent experience).
  • 3-5 years of experience in a medical or healthcare call center, preferably with increasing responsibilities.
  • Prior experience in patient scheduling, insurance coordination, and working with electronic health records (EHR) systems.
  • Experience mentoring or training junior agents is often preferred.
  • 1 or more years of remote work experience.

Travel Requirements: 0% Remote position
Work Authorization:
  • Guideway Care does not offer Immigration or work visa sponsorship

Total Rewards:
The target pay range for this role is $15 to $25 per hour. An individual's salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.
In addition, team members enjoy ...
Benefits package including:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Flexible Spending Account (FSA),
  • Company paid short- and long-term disability,
  • Employee Assistance Program,
  • Life Insurance,
  • Accident insurance,
  • and other voluntary benefit programs for employees and their eligible dependents.
  • 401(k) retirement plan with a company match

Essential Duties and Responsibilities
  • Able to work remotely at home in a private HIPAA compliant workspace
  • Able to house company equipment needed to perform job
  • Broadband Internet Access
    • Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
  • Immigration or work visa sponsorship will not be provided
  • Physical Demands:
    • Ability to hear in normal range and wear a headset / earpiece
    • Good visual acuity to read computer screens, scripts, forms etc.
    • May sit 100% of the time when taking calls
  • Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.
  • Guideway Care requires all candidates to successfully complete prior to employment to ensure a secure and consistent candidate experience.
    • Background check
    • Drug screening
    • Identity verification process, including third-party checks and real-time confirmation
    • Verification of employment

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.
* Guideway Care is the parent company of Sequence Health. This position is employed by Sequence Health.

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