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Call Center Workforce Coordinator Jobs (NOW HIRING)

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

The Call Center Buyer negotiates pricing, secures vehicle purchases, and coordinates with internal teams to ensure a smooth pickup and intake process. This role is performance-based and ideal for ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

The Call Center Buyer negotiates pricing, secures vehicle purchases, and coordinates with internal teams to ensure a smooth pickup and intake process. This role is performance-based and ideal for ...

Doherty

Call Center AgentRemote

Saint Cloud, MN · On-site

$17/hr

Call Center Agent Location: Remote Compensation: $17.00 per hour - paid weekly Job Type: Temporary ... Company Description For over 40 years, Doherty has offered customized workforce solutions and ...

Community Care of North Carolina

Call Center Coordinator

$19.75 - $26.50/hr

Call Center Coordinator From the mountains to the coast, from large cities to small towns, Community Care of North Carolina is transforming health care. Informed by statewide data and predictive ...

Koniag Services, Inc.

Oversee workforce management activities including staff scheduling, shift assignments, leave ... Serve as the primary escalation point for complex or high‑priority support issues, coordinating ...

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Call Center Workforce Coordinator information

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How much do call center workforce coordinator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for call center workforce coordinator in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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For Call Center Workforce Coordinator jobs, the most frequently searched job titles are:

Call Center Manager

Farmers Branch, TX • On-site

Serenity Mental Health Centers
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about Serenity Mental Health Centersexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Key responsibilities

  • Supervise and coach the call center team to deliver top-tier patient service

  • Monitor and analyze call center performance data to drive continuous improvement

  • Create and maintain standard operating procedures for patient communication

Job description

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. 

If you've ever thought about a career in healthcare but didn't know where to start - this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. 

No Healthcare Experience? We've Got You. 

We're not hiring for medical know-how - we're hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you'll thrive here. Bring your people skills and drive - we'll teach you the rest. 

The Role:  Call Center Manager | Las Colinas, TX

As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions. 

What You'll Be Doing: 
  • Supervise and coach call center team to deliver top-tier patient service 
  • Improve call center metrics while ensuring quality patient interactions 
  • Monitor and analyze call center performance data to drive continuous improvement 
  • Create and maintain standard operating procedures for patient communication 
  • Lead training initiatives on healthcare regulations and company policies 
  • Collaborate with clinical teams to ensure seamless patient care coordination 
  • Manage schedules to ensure coverage across all time zones 
  • Handle escalated patient concerns with empathy and resolution focus 
  • Ensure HIPAA compliance and patient confidentiality in all interactions 
What You Need: 
  • 7+ years of call center management experience, healthcare setting strongly preferred 
  • Solid working knowledge of Workforce Management systems and practices 
  • Excellence in developing and motivating customer service teams 
  • Data-driven approach to performance management and process improvement 
  • Track  record of improving customer satisfaction metrics and team performance 
  • Crisis management experience and ability to handle sensitive situations 
  • Experience with healthcare scheduling systems and EMR platforms a plus 
  • Strong understanding of HIPAA regulations and healthcare compliance requirements 
Why You'll Love Working at Serenity: 
  • Competitive pay based on experience 
  • Luxe-level benefits: We cover 90% of medical, dental & vision 
  • 401(k) - because your future deserves self-care too 
  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge 
  • Employee Referral Program 
  • Opportunity for advancement and professional development 
Who We Are: 

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. 

Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here.This position is contingent on successfully completing a criminal background check and drug screen upon hire. 

Apply