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Call Center Weekends Jobs in Homestead, FL (NOW HIRING)

SOLIS Health Plans

OTC Call Center Lead

Miami, FL · On-site

POSITION SUMMARY The OTC Call Center Lead is responsible for overseeing the daily operations of a ... May require flexible scheduling, including weekends or extended hours based on business needs * The ...

AT&T

Call Center Customer Service Representative

Miami, FL · On-site

$19.41/hr

Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. * Paid ... Extensive employee wellness programs If you are considering jobs like Wireless Sales, Call Center ...

Pitch Health Solutions LLC

Transfer Job

Miami, FL · On-site +1

$25/hr

Mon-Fri, 9AM-6PM EST (no weekends!) What You'll Do * Handle outbound calls on our dialer (no cold ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

AEG

Command Center Operator - Part time

Miami, FL · On-site

Under general supervision, the Command Center Operator provides 24/7 monitoring, operation, and ... Ability to work varying shifts, weekends, and holidays to support 24/7/365 coverage as necessary;

Careerxchange

IT Support Specialist

Doral, FL

Minimum of 1-year call center/support center experience preferred. * Willingness to learn new ... Ability to work flexible hours, including nights, weekends, and holidays. * Technical problem ...

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All JobsCall Center Weekends JobsCall Center Weekends Jobs in Homestead, FL

Call Center Weekends information

See Homestead, FL salary details

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How much do call center weekends jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for call center weekends in Homestead, FL is $16.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $17.64 per hour, depending on experience, location, and employer.

What is a call center weekend?

Call Center Weekends jobs refer to positions in customer service or support centers that require employees to work primarily on Saturdays and Sundays. These roles typically involve answering customer inquiries, resolving issues, or providing technical support over the phone, via chat, or through email during weekend shifts. Many businesses offer weekend call center roles to ensure customers can get assistance outside of standard weekday hours. These positions can be full-time or part-time and often require strong communication skills and the ability to handle high-stress situations.

What are the key skills and qualifications needed to thrive as a call center weekend representative?

To excel as a Call Center Weekend Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Strong problem-solving abilities, patience, and resilience under pressure help individuals stand out in this customer-facing role. These competencies are essential for providing efficient, high-quality support during peak weekend hours and maintaining customer satisfaction.

What are some common challenges faced by call center agents working weekend shifts, and how can they be managed?

Call center agents working weekend shifts may encounter challenges such as higher call volumes due to limited weekday support, managing customer expectations outside regular business hours, and balancing personal life with non-traditional work schedules. To manage these challenges, agents often rely on strong time management skills, effective communication with teammates and supervisors, and utilizing available resources such as knowledge bases or escalation pathways. Many organizations also provide additional support or incentives for weekend staff to promote motivation and work-life balance.

What is the difference between Call Center Weekends vs Customer Service Representative?

AspectCall Center WeekendsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often with shift work including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and service sectorsWidely used across various industries including retail, finance, and tech

Call Center Weekends roles focus on providing customer support during weekend shifts, often requiring shift flexibility. Customer Service Representatives handle customer inquiries across industries, with similar credentials and work environments. The main difference lies in scheduling and specific job functions related to weekend coverage.

What are popular job titles related to Call Center Weekends jobs in Homestead, FL?

For Call Center Weekends jobs in Homestead, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Weekends jobs in Homestead, FL look for?

The top searched job categories for Call Center Weekends jobs in Homestead, FL are:

What cities near Homestead, FL are hiring for Call Center Weekends jobs?

Cities near Homestead, FL with the most Call Center Weekends job openings:

Call Center Weekends jobs near you
Infographic showing various Call Center Weekends job openings in Homestead, FL as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $34,227 per year, or $16.5 per hour.

OTC Call Center Lead

Miami, FL • On-site

SOLIS Health Plans
Insurance Services • 11 - 50 employees
Learn more about SOLIS Health Plansexternal

Other

This job post has expired today. Applications are no longer accepted.

Job description

POSITION SUMMARY
The OTC Call Center Lead is responsible for overseeing the daily operations of a high-volume call center team supporting over-the-counter (OTC) benefits. This role ensures that agents handle inbound and outbound calls efficiently, provide accurate information regarding product orders, eligibility, and benefits, and deliver excellent customer experience.
The Lead serves as a key point of contact for escalations, supports agent development, monitors performance metrics, and collaborates closely with leadership to maintain service levels and operational efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Team Leadership & Support
  • Provide daily guidance, direction, and support to call center agents
  • Act as the first point of contact for escalated customer concerns and ensure timely resolution
  • Assist with workforce scheduling and coverage planning
  • Foster a positive, collaborative, and high-performing team environment
Performance Management
  • Monitor and evaluate agent performance, including call quality, productivity, and adherence
  • Conduct call audits and provide coaching and feedback
  • Track key performance indicators (KPIs) such as service levels, response times, and customer satisfaction
  • Support leadership with reporting and performance analysis
Training & Development
  • Assist in onboarding and training new hires
  • Provide ongoing coaching and development to improve individual and team performance
  • Communicate updates on policies, procedures, and systems
  • Share best practices to enhance service delivery
Operational & System Support
  • Serve as a subject matter expert for OTC systems and call center tools
  • Troubleshoot system or process issues and escalate as needed
  • Partner with IT and management to resolve system gaps or inefficiencies
  • Ensure agents are trained on new tools and system updates
Administrative Responsibilities
  • Document performance issues and escalate when appropriate
  • Assist in preparing daily, weekly, and monthly operational reports
  • Support special projects and departmental initiatives
QUALIFICATIONS AND EDUCATION
  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • 2-3 years of call center experience, with at least 1 year in a leadership or senior agent role preferred
  • Strong knowledge of call center operations, metrics, and customer service best practices
  • Experience with OTC benefits or healthcare-related services is a plus
  • Proficiency in call center systems and Microsoft Office applications
  • Bilingual (English/Spanish)
    WORKING CONDITIONS
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
    • Fast-paced call center setting with high call volumes
    • May require flexible scheduling, including weekends or extended hours based on business needs
    • The noise level in the work environment is usually moderate.
    • Fast-paced office environment.
    • Highly regulated environment.
    • Interacts with patients, family members, staff, visitors, government agencies, etc, under a variety conditions and circumstances.
    This work requires the following physical activities: climbing, bending, stooping, kneeling, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed indoors. Sits, stands, bends, lifts, and moves intermittently during working hours. May be sitting for a prolonged period.
    The work schedule is approximate, and hours/days may change based on company needs. All full-time employees are required to complete forty (40) hours per week as scheduled, including weekends and holidays as needed. May require some OT during varying seasons of the year.
    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
    The employee must be able to frequently lift up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand and walk. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
    PERFORMANCE MEASUREMENTS
    • Duties accomplished at the end of the day/month.
    • Attendance/punctuality.
    • Compliance with Company regulations.
    • Safety and Security.
    • Quality of work.

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