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Call Center Trainer Jobs in Portland, OR (NOW HIRING)

SPECTRUM

Call Center Representative

Vancouver, WA · On-site

$20/hr

This position is onsite in a call center environment. Class Starting October 23rd, 2026. Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so ...

Leslie's Poolmart, Inc.

Call Center - OHT

Hillsboro, OR

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... training, comprehensive and flexible suite of benefits package, 401K with company match, team ...

Leslie's

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... training, comprehensive and flexible suite of benefits package, 401K with company match, team ...

Dabella

Part Time Call Center

Hillsboro, OR · On-site

$17.50 - $21.75/hr

What we offer: * Paid training and ongoing support. * Competitive hourly pay with potential ... APPLY TODAY if you've got experience in sales, marketing, retail, collections, call center ...

DaBella

Part Time Call Center

Hillsboro, OR · On-site

$17.50 - $21.75/hr

What we offer: * Paid training and ongoing support. * Competitive hourly pay with potential ... APPLY TODAY if you've got experience in sales, marketing, retail, collections, call center ...

Dabella

Call Center Representative

Hillsboro, OR · On-site

$17.50 - $21.75/hr

What we offer: * Paid training and ongoing support. * Competitive hourly pay with potential ... call center, insurance, or telemarketing and let's kickstart your journey to success! Learn more ...

DaBella

Call Center Representative

Hillsboro, OR · On-site

$17.50 - $21.75/hr

What we offer: * Paid training and ongoing support. * Competitive hourly pay with potential ... call center, insurance, or telemarketing and let's kickstart your journey to success! Learn more ...

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Showing results 21-40

All JobsCall Center Trainer JobsCall Center Trainer Jobs in Portland, OR

Call Center Trainer information

See Portland, OR salary details

$13

$25

$36

How much do call center trainer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center trainer in Portland, OR is $25.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.83 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What are popular job titles related to Call Center Trainer jobs in Portland, OR?

For Call Center Trainer jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Portland, OR look for?

The top searched job categories for Call Center Trainer jobs in Portland, OR are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Portland, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,169 per year, or $25.1 per hour.

Call Center Representative

SPECTRUM

Vancouver, WA • On-site

$20/hr

Full-time

Posted 7 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 615 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

This position is onsite in a call center environment.


Class Starting October 23rd, 2026.

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.


Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

#ZRCO2


#LI-SW2
CCS114 2026-80538 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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