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Call Center Support Jobs in Austin, TX (NOW HIRING)

BCforward

Call center job

Austin, TX

$15.25 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management." Thank you , Asma Khan Suri 317.210.8729 ...

ASCENSUS

Bilingual Call Center Representative

Austin, TX · Remote

$19/hr

Training would be provided, prior to any movement to support a new product. The requirements listed ... call center or customer service experience preferred * Ability and proficiency with Microsoft ...

SH Hotels and Resorts

Call Center Agent/PBX

Austin, TX · On-site

$14.75 - $19.50/hr

The Call Center Agentisthefirst point of contact for our guests and will be responsible for ... support issues to the Reservations Manager. * Ensure that the daily checklist tasks are complete.

BCforward

Call Center

Austin, TX

$15.25 - $19.75/hr

Company Description About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel ...

BCForward

Inbound Call Center Representative

Austin, TX · On-site

$20/hr

... supporting Medicaid providers and clients. The ideal candidate will have experience in a high ... Transfer callers to appropriate Call Center units when necessary. * Meet individual performance ...

Dabella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Experience supporting high-volume call center environments * Strong troubleshooting, analytical, and organizational skills * Ability to collaborate effectively across technical and business teams ...

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100 - $120/hr

... call center performance metricsCreate documentation, SOPs, and training materialsMentor junior administrators and support team membersEnsure compliance with security, privacy, and operational ...

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Experience supporting high-volume call center environments * Strong troubleshooting, analytical, and organizational skills * Ability to collaborate effectively across technical and business teams ...

CAPPS

TMB - 26-503-54 Call Center Analyst I

Austin, TX · On-site

$4.0K/mo

Supports all boards and committees under the purview of the agency. Work is performed as a member of a team in a call center environment. Works under general supervision from the Call Center ...

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Showing results 21-40

All JobsCall Center Support JobsCall Center Support Jobs in Austin, TX

Call Center Support information

See Austin, TX salary details

$12

$21

$42

How much do call center support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center support in Austin, TX is $21.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.12 per hour, depending on experience, location, and employer.

What is a call center support?

A Call Center Support role involves assisting customers over the phone, email, or chat by addressing their inquiries, resolving issues, and providing information about products or services. These professionals act as the first point of contact for customers seeking help or support. Their duties include handling complaints, troubleshooting problems, processing orders, and ensuring customer satisfaction. Strong communication, problem-solving skills, and patience are essential qualities for this job.

What are the key skills and qualifications needed to thrive as a call center support professional?

To thrive as a Call Center Support professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is essential. Patience, active listening, and resilience are standout soft skills that enable effective customer interactions and stress management. These competencies ensure timely resolution of customer issues, enhance satisfaction, and support the overall efficiency of the support team.

What are some common challenges faced by call center support professionals, and how can they be managed?

Call center support professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To manage these, effective time management, active listening, and stress-reduction techniques are essential. Many organizations provide training and support, including mentoring, to help agents develop strong communication and problem-solving skills, making it easier to provide quality service while maintaining job satisfaction.
Call Center Support jobs near you
Infographic showing various Call Center Support job openings in Austin, TX as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, 4% Temporary, and 4% Contract. Highlights an 84% In-person, 4% Hybrid, and 12% Remote job distribution, with an average salary of $45,075 per year, or $21.7 per hour.

Call Center Associate

Renewal by Andersen | Esler Companies

Austin, TX • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 hours ago

Key responsibilities

  • Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication.

  • Identify customers' unique home situations and schedule appointments for Sales Consultants.

  • Communicate effectively, actively listen, and show empathy as the first point of contact with customers.

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 151 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 97,099 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 94%

    94% say it is easy to take sick days

    say it is easy to take sick days

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 91%

    91% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 151 Breakroom Quiz responses from their frontline employees

Job description

Overview

If you have experience in customer service, motivated by metrics and set goals, this is the opportunity for you!
 
As an Call Center Associate for Esler Companies – Renewal by Andersen you will speak directly with homeowners who are interested in our industry leading products and services (no cold calling!).
 
With weekly and monthly bonuses our reps earn an average of $50,000-$70,000 yearly. Not only do we offer great benefits and incentives, but also a streamlined growth and development plan. In 2025, over 50 of our teammates were promoted to higher level positions!
 
We also offer work from home eligibility after 1 year of being onsite. Candidates must reside within commuting distance of our office and be able to work onsite as needed. We also offer company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement and more!

Responsibilities

  • Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
  • Identify customers unique home situations.
  • Schedule appointments for our Sales Consultants to go out to price and sell the job.
  • Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
  • Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.

Qualifications

  • 1 year of customer service experience required.
  • Call center experience a plus.
  • Weekend availability required (we offer shift differential pay!).
  • Excellent oral and written communication skills.
  • Ability to work in a fast-paced environment while multitasking.
  • Strong interpersonal skills, including empathetic listening and warm communication style.
  • A drive to meet metrics and ability to accept constructive feedback.

 Benefits

  • Medical, Dental, and Vision Insurance  
  • Teammate Assistance Plan  
  • Tuition Reimbursement  
  • 401k with 50% match up to 6% of your annual pay  
  • Paid Time Off  
  • Company Paid Holidays  
  • Paid Volunteer Time  
  • And more! 

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.


We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom