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Call Center Support Jobs in Connecticut (NOW HIRING)

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

CPCU/SFCU

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Travels among all Credit Union branch locations and the Call Center to provide support during staffing shortages. * Demonstrates a strong working knowledge of Credit Union products and services and ...

D H Radomski Inc

Call center Manager

Hartford, CT · On-site

$20 - $37/hr

Lead the Way as a Call Center Manager at D. H. Radomski Inc.! Are you ready to take your leadership ... Health care benefits to support your well-being. * The opportunity to work with a family-owned ...

CorePlus Credit Union

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Travels among all Credit Union branch locations and the Call Center to provide support during staffing shortages. * Demonstrates a strong working knowledge of Credit Union products and services and ...

CorePlus Credit Union

Call Center Specialist

Bozrah, CT · On-site

$16.75 - $20.75/hr

Travels among all Credit Union branch locations and the Call Center to provide support during staffing shortages. * Demonstrates a strong working knowledge of Credit Union products and services and ...

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Call Center Support information

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How much do call center support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call center support in Connecticut is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.16 per hour, depending on experience, location, and employer.

What are some common challenges faced by call center support professionals, and how can they be managed?

Call center support professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To manage these, effective time management, active listening, and stress-reduction techniques are essential. Many organizations provide training and support, including mentoring, to help agents develop strong communication and problem-solving skills, making it easier to provide quality service while maintaining job satisfaction.

What are the key skills and qualifications needed to thrive as a call center support professional?

To thrive as a Call Center Support professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is essential. Patience, active listening, and resilience are standout soft skills that enable effective customer interactions and stress management. These competencies ensure timely resolution of customer issues, enhance satisfaction, and support the overall efficiency of the support team.

What is a call center support?

A Call Center Support role involves assisting customers over the phone, email, or chat by addressing their inquiries, resolving issues, and providing information about products or services. These professionals act as the first point of contact for customers seeking help or support. Their duties include handling complaints, troubleshooting problems, processing orders, and ensuring customer satisfaction. Strong communication, problem-solving skills, and patience are essential qualities for this job.
Call Center Support jobs near you
Infographic showing various Call Center Support job openings in Connecticut as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,270 per year, or $20.8 per hour.

Call Center Support Technician

Entry Point Communications

Farmington, CT • On-site

$35K - $35K/yr

Full-time

Medical, Retirement

Re-posted 9 days ago

Job description

Loyalty Marketing company seeking a candidate for our Help Desk Support Technician (Entry Level) position based in Farmington, CT.

Currently we have an opening for this position to support kiosks deployed at our customer sites from our location in Farmington, CT. You will need to provide excellent customer service as you assist in troubleshooting operational issues from either inbound or outbound calls.

Responsibilities and Duties:

  • Troubleshoot/Diagnose equipment following company defined procedures
  • Document all calls and close out activity upon completion of issues
  • Professionally communicate to customers and team members
  • Create operational reports as assigned
  • Work with third party service providers to schedule onsite service
  • Schedule parts shipments and returns

Skills:

  • Customer relations, team relations, and service oriented
  • Mechanical aptitude
  • Strong organizational and time management skills
  • Must be a self starter and work with minimal supervision
  • Ability to multitask
  • Solarwinds Web Help Desk experience a plus
  • Linux experience a plus
  • EXPERIENCE WITH WINDOWS DESKTOP IS NOT A REQUIREMENT OF THIS POSITION

Requirements:

1-2 years prior experience in Help Desk support or call center highly desirable

Hours: Thursday-Monday

Monday, Thursday and Friday hours: 11am-8pm

Saturday and Sunday hours: 9am-6pm

Company Description

EPC is a technology company that makes it "easy" for shoppers to get targeted coupons in store prior to the start of the shopping trip, using Interactive touch-screen Kiosks, and Mobile solutions. We work with multiple retailers, with thousands of installed locations across the United States.