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Call Center Support Jobs in Arizona (NOW HIRING)

Sun Life Health

CALL CENTER OPERATOR

Casa Grande, AZ · On-site

$16.50/hr

Patient Support - Connect, Schedule, and Care! We're looking for a Call Center Operator to do more than answer calls-they schedule appointments, assist patients, and support providers every day. What ...

MDS Communications

Call Center Associate

Mesa, AZ · On-site

$16.15 - $17.65/hr

Are you seeking a job with real purpose--where your efforts help people in need and support causes ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

MDS Communications

Call Center Agent

Mesa, AZ · On-site

$16.15 - $17.65/hr

Are you seeking a job with real purpose--where your efforts help people in need and support causes ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

MDS Communications

Call Center Agent

Mesa, AZ · On-site

$16.15 - $17.65/hr

Are you seeking a job with real purpose--where your efforts help people in need and support causes ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

MDS Communications

Call Center Associate

Mesa, AZ · On-site

$16.15 - $17.65/hr

Are you seeking a job with real purpose--where your efforts help people in need and support causes ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

Fortuity

Bilingual Call Center Supervisor

Phoenix, AZ · On-site

$50K - $60K/yr

Fortuity provides customer service and sales support for corporate clients through engaged and professional teams of experienced agents. Summary: The Call Center Operations Supervisor serves as the ...

New

ADELANTE HEALTHCARE INC

Call Center Representative

Phoenix, AZ · On-site

$15.25 - $19/hr

POSITION SUMMARY The Call Center Representative is primarily responsible for providing excellent ... Demonstrates respectful, professional and appropriate behavior that supports a team-oriented work ...

ADELANTE HEALTHCARE INC

Call Center Representative

Phoenix, AZ · On-site

$15.25 - $19/hr

POSITION SUMMARY The Call Center Representative is primarily responsible for providing excellent ... Demonstrates respectful, professional and appropriate behavior that supports a team-oriented work ...

CWI

Call Center Representative

Surprise, AZ · On-site

$35K - $55K/yr

Call Center Representative/Sales Development Rep As a Call Center Representative/Sales Development ... support. Your pivotal role involves creating a well-structured sales funnel through proactive ...

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All JobsCall Center Support JobsCall Center Support Jobs in Arizona

Call Center Support information

See Arizona salary details

$11

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$40

How much do call center support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center support in Arizona is $20.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.73 per hour, depending on experience, location, and employer.

What is a call center support?

A Call Center Support role involves assisting customers over the phone, email, or chat by addressing their inquiries, resolving issues, and providing information about products or services. These professionals act as the first point of contact for customers seeking help or support. Their duties include handling complaints, troubleshooting problems, processing orders, and ensuring customer satisfaction. Strong communication, problem-solving skills, and patience are essential qualities for this job.

What are the key skills and qualifications needed to thrive as a call center support professional?

To thrive as a Call Center Support professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is essential. Patience, active listening, and resilience are standout soft skills that enable effective customer interactions and stress management. These competencies ensure timely resolution of customer issues, enhance satisfaction, and support the overall efficiency of the support team.

What are some common challenges faced by call center support professionals, and how can they be managed?

Call center support professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To manage these, effective time management, active listening, and stress-reduction techniques are essential. Many organizations provide training and support, including mentoring, to help agents develop strong communication and problem-solving skills, making it easier to provide quality service while maintaining job satisfaction.

What cities in Arizona are hiring for Call Center Support jobs?

Cities in Arizona with the most Call Center Support job openings:

Call Center Support jobs near you
Infographic showing various Call Center Support job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $42,388 per year, or $20.4 per hour.

Call Center Representative

Chiricahua Community Health Centers, Inc.

Douglas, AZ • On-site

$14.50 - $18.25/hr

Other

Medical, Dental

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Call Center Representative
Reports To: Supervisor, Call Center
Job Summary: Confirms patient appointments and verifies patient insurance and demographic information.
Qualifications and Requirements:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Job duties may be modified at any time based on business needs.
Essential Job Duties:
  • Answers phone calls expediently and refers inquiries to the appropriate parties as needed.
  • Schedules and confirms patient appointments over the phone.
  • Explains health center procedures to patients.
  • Verifies medical insurance coverage and eligibility and expires any insurances that are not active.
  • Verifies dental insurance coverage and eligibility, deductible, and maximum coverage.
  • Informs patients of account balances and correct billing amounts.
  • Notifies patients of insurance co-pays.
  • Verifies patient demographic information.
  • Ensures accuracy of information in telephone messages and deciphers the correct amount to charge self-pay or sliding fee schedule patients.
  • Takes payments over the phone.
  • Provides referral status information to patients.
  • Working assigned weekends as required.
  • Other duties as assigned.
Required Minimum Qualifications - Education, Experience, Certificates & Licenses:
  • High School Diploma or GED.
  • Three to six months customer service experience.
Preferred Qualifications - Education, Experience Certificates & Licenses:
  • One year of experience in a medical setting providing office support preferred.
Required Language Skills:
  • Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
  • Bilingual in English and Spanish may be required based on current staffing patterns, patient population, and/or duty assignment.
Physical Requirements:
  • Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
  • Ability to continuously remain in a stationary position.
  • Ability to occasionally move about inside the workplace to access files, office machinery, etc.
  • Possesses hand-eye coordination and manual dexterity necessary to constantly operate computers, telephone, and other office machinery.
  • Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
  • Ability to discern the nature of sounds at a normal spoken volume.
Other Required Knowledge, Skills, and Abilities:
  • Ability to add, subtract, multiply, and divide in all measure, using whole numbers, common fractions, and decimals.
  • Ability to gather data in an organized fashion from varied sources.
  • Ability to take direction and perform assignments accordingly.
  • Knowledge of prepaid health plans preferred.
  • Knowledge of HIPAA and Corporate Compliance rules and regulations.
  • Computer literacy required.
  • Knowledge of Electronic Health Records preferred.
  • Ability to provide excellent customer service by mail, telephone, and in-person.
  • Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
  • Ability to display a positive attitude towards patients, providers, supervisors, and other staff.
Work Environment & Conditions:
  • Work environment is typical of an administrative office setting with no substantial exposure to adverse environmental conditions.

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