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Call Center Support Rep Jobs in Flowood, MS (NOW HIRING)

CC Clark, Inc

Sales Support

Canton, MS · On-site

$17.75/hr

Cover Sales Representatives' PTO * Work the Hand Held * Make and maintain price tags in accounts ... Cover Call In's * Must be adaptable to last-minute schedule changes * Able to work in a timely ...

Cynet Systems

Data Entry Clerk III

Jackson, MS · On-site

$14.75 - $19.75/hr

Prior customer service or call center experience preferred but not required. Responsibilities: * Answer inbound customer calls to provide support, resolve issues, and respond to inquiries. * Make ...

CYNET SYSTEMS

Data Entry Clerk III

Jackson, MS · On-site

$16/hr

Prior customer service or call center experience preferred but not required. Responsibilities: * Answer inbound customer calls to provide support, resolve issues, and respond to inquiries. * Make ...

Ampcus

Data Entry Clerk III

Jackson, MS · On-site

$14.75 - $19.75/hr

Answer inbound customer calls to provide support, resolve issues, and respond to inquiries. * Make ... Proficiency with call center software and CCS systems. * High attention to detail and accuracy in ...

AMBA

Inside Sales Insurance Specialist

Jackson, MS · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Jackson, MS · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Jackson, MS · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

Byrider

Sales Associate

Jackson, MS · On-site

$60K - $80K/yr

Sales Representative (Consumer Finance) - 2600 US-80, Pearl, MS 39208 Byrider is growing! Sales ... Call Center Sales * Business Development / Appointment Setter * Server / Bartender * Related Sales ...

Byrider

Sales Associate

Jackson, MS · On-site

$60K - $80K/yr

Sales Representative (Consumer Finance) - 2600 US-80, Pearl, MS 39208 Byrider is growing! Sales ... Call Center Sales * Business Development / Appointment Setter * Server / Bartender * Related Sales ...

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All JobsCall Center Support Rep JobsCall Center Support Rep Jobs in Flowood, MS

Call Center Support Rep information

See Flowood, MS salary details

$9

$15

$21

How much do call center support rep jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call center support rep in Flowood, MS is $15.05, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $16.15 per hour, depending on experience, location, and employer.

What does a call center support rep do?

A Call Center Support Representative is responsible for handling inbound and outbound customer calls on behalf of a company. They assist customers by answering questions, resolving issues, providing information about products or services, and sometimes processing orders or payments. These professionals must have excellent communication skills, patience, and the ability to handle difficult situations calmly. Their role is crucial in maintaining customer satisfaction and representing the company's brand positively.

What are the key skills and qualifications needed to thrive as a call center support rep?

To thrive as a Call Center Support Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Patience, active listening, and resilience are critical soft skills for handling high call volumes and diverse customer concerns. These skills ensure efficient resolution of issues, customer satisfaction, and effective representation of the company’s brand.

How does a call center support rep typically collaborate with other departments to resolve customer issues?

Call Center Support Reps often work closely with teams such as technical support, billing, and sales to resolve customer inquiries efficiently. When a customer’s issue extends beyond the rep’s immediate authority or expertise, the rep will document the case and escalate it to the appropriate department, ensuring all necessary information is conveyed for a timely resolution. Regular communication with these teams helps streamline processes and provides customers with a seamless support experience. This collaborative approach not only enhances customer satisfaction but also builds valuable internal relationships within the organization.

What is the difference between Call Center Support Rep vs Customer Service Representative?

AspectCall Center Support RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Industry UsageTelecommunications, tech support, financial servicesRetail, healthcare, hospitality, various industries
Common Search IntentCompare roles, job requirements, skills neededCustomer interaction, problem-solving, service quality

Both roles involve assisting customers, but Call Center Support Reps typically work in call centers handling inbound or outbound calls, often with technical or product support focus. Customer Service Representatives work in diverse settings like retail or healthcare, providing direct customer assistance. While credentials are similar, the work environment and industry usage differ, influencing the specific skills and training required.

How do I become a call center support representative with no experience?

To become a call center support representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers offer on-the-job training, so demonstrating a positive attitude and willingness to learn can help you secure an entry-level position without prior experience.
Call Center Support Rep jobs near you
Infographic showing various Call Center Support Rep job openings in Flowood, MS as of September 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $31,305 per year, or $15.1 per hour.

Customer Service Representative

Jackson, MS • On-site

Contractor In Charge
Construction • 11 - 50 employees
Learn more about Contractor In Chargeexternal

$19 - $24/hr

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago

Job description

 
Call Center Agent 
The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks.
This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking.
This role directly impacts SLA performance, client satisfaction, booking conversion rates, and overall revenue generation. Agents are expected to operate with urgency, accuracy, accountability, and a results-driven, sales-oriented approach.
The Call Center Agent owns not only accurate call handling and booking execution, but also maximizing every inbound opportunity into revenue through effective sales execution.
Who We Are 
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!
 
Location: Must live in Alabama, Arizona, Florida, Georgia, Michigan, Mississippi, Nevada, North Carolina, South Carolina, South Dakota, Tennessee, Texas, Virginia
 
What We Offer: 
  • Competitive salary - starting at $19/hour
  • Equipment stipend of $100/month
  • Medical Benefits -available after 90 days!
  • Retirement Savings Plan
  • Vacation Pay
  • Paid training 
  • Advancement Opportunities   

Responsibilities: 
  • Answer all incoming calls or online inquiries, as the initial point of contact 
  • Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home 
  • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable 
  • Conduct service-related, follow-up calls to check in on past customers and assess their current needs 
  • Help the field team by taking detailed notes from customer calls and entering them into our system 
  • Contribute to our company’s culture by being upbeat and hard-working 

Requirements: 
  • High School Diploma/GED is required 
  • Self-starter, reliable, flexibility with hours 
  • High level of accuracy and efficiency 
  • Exceptional verbal and written communication skills 
  • Courteous, professional manner, strong customer service skills 
  • Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office
  • Excellent multitasking and follow-up skills, with high attention to detail 
  • Excellent interpersonal communication skills on a professional and technical level  
  • Able to work both independently and as part of a team 
  • Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.
Work Schedule:
  • This entry-level work-from-home job works a flexible schedule depending on business needs.
We are an equal opportunity employer 
 

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