ZipRecruiter

Log In

1

Call Center Support Rep Jobs in Wisconsin (NOW HIRING)

Menard, Inc

Call Center

Eau Claire, WI

$18.25/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will ...

Menards, Inc.

Call Center

Eau Claire, WI · On-site

$18.25/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will ...

Menards

Call Center

Eau Claire, WI

$18.25/hr

Call Center Menards is seeking customer-focused individuals to join our Call Center Team! As a Call Center Team Member, you will be responsible for assisting customers who call in with questions ...

altaresourceshcm

Call Center Representative

Neenah, WI

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Provide product support. * Investigate and follow up on questions/issues to resolve concerns in an ...

Alta Resources

Call Center Representative

Neenah, WI

$16.50 - $20.50/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Provide product support. * Investigate and follow up on questions/issues to resolve concerns in an ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Provide product support. * Investigate and follow up on questions/issues to resolve concerns in an ...

The Reserves Network Inc

Call Center

Glendale, WI

$20/hr

Call Center | $ 20 / hr. | Monday - Friday 8 am - 5 pm What Matters Most * Competitive Pay of $20 /hr. with room for growth * Schedule: Monday - Friday 8 am - 5 pm * Location: Glendale, WI

EMPIRE HOME REMODELING INC

Call Center Confirmer

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Communicate effectively with sales representatives and management * Help ensure appointment attendance and overall customer satisfaction Qualifications * Previous call center, customer service, or ...

next page

Showing results 1-20

All JobsCall Center Support Rep JobsCall Center Support Rep Jobs in Wisconsin

Call Center Support Rep information

How does a Call Center Support Rep typically collaborate with other departments to resolve customer issues?

Call Center Support Reps often work closely with teams such as technical support, billing, and sales to resolve customer inquiries efficiently. When a customer’s issue extends beyond the rep’s immediate authority or expertise, the rep will document the case and escalate it to the appropriate department, ensuring all necessary information is conveyed for a timely resolution. Regular communication with these teams helps streamline processes and provides customers with a seamless support experience. This collaborative approach not only enhances customer satisfaction but also builds valuable internal relationships within the organization.

What is the difference between Call Center Support Rep vs Customer Service Representative?

AspectCall Center Support RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Industry UsageTelecommunications, tech support, financial servicesRetail, healthcare, hospitality, various industries
Common Search IntentCompare roles, job requirements, skills neededCustomer interaction, problem-solving, service quality

Both roles involve assisting customers, but Call Center Support Reps typically work in call centers handling inbound or outbound calls, often with technical or product support focus. Customer Service Representatives work in diverse settings like retail or healthcare, providing direct customer assistance. While credentials are similar, the work environment and industry usage differ, influencing the specific skills and training required.

What are the key skills and qualifications needed to thrive as a Call Center Support Rep, and why are they important?

To thrive as a Call Center Support Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Patience, active listening, and resilience are critical soft skills for handling high call volumes and diverse customer concerns. These skills ensure efficient resolution of issues, customer satisfaction, and effective representation of the company’s brand.

What does a Call Center Support Rep do?

A Call Center Support Representative is responsible for handling inbound and outbound customer calls on behalf of a company. They assist customers by answering questions, resolving issues, providing information about products or services, and sometimes processing orders or payments. These professionals must have excellent communication skills, patience, and the ability to handle difficult situations calmly. Their role is crucial in maintaining customer satisfaction and representing the company's brand positively.
What cities in Wisconsin are hiring for Call Center Support Rep jobs? Cities in Wisconsin with the most Call Center Support Rep job openings:
Call Center Support Rep jobs near you

Call Center Representative

Limitless East Marketing

Milwaukee, WI

$36K - $40K/yr

Full-time

Posted 10 days ago

Job description

Company Description

At Swift7 Consultants, we are committed to delivering exceptional service and creating positive experiences for both our clients and customers. We believe that great teams are built through collaboration, professionalism, and a dedication to excellence. As we continue to grow, we are looking for motivated individuals who are passionate about customer service and eager to build a rewarding career in retail

Job Description

The Call Center Representative serves as a key point of contact for customers, providing assistance, answering inquiries, and delivering outstanding service. This role requires excellent communication skills, attention to detail, and the ability to create positive customer experiences while supporting company objectives.

Responsibilities

  • Respond to inbound and outbound customer communications in a professional manner.
  • Provide accurate information regarding products, services, and customer inquiries.
  • Resolve customer concerns efficiently while maintaining a high level of satisfaction.
  • Document customer interactions and maintain accurate records.
  • Follow company procedures and service standards.
  • Collaborate with team members and management to support operational goals.
  • Maintain a positive and customer-focused attitude throughout all interactions.
Qualifications
  • Strong verbal and written communication skills.
  • Excellent interpersonal and customer service abilities.
  • Strong organizational and multitasking skills.
  • Ability to work effectively in a fast-paced environment.
  • Professional attitude and problem-solving mindset.
  • Basic computer proficiency and ability to learn new systems.
  • Dependable, detail-oriented, and team-focused.
Additional Information
  • Competitive Salary ($36,000 - $40,000 annually)
  • Career Growth Opportunities
  • Professional Development and Training
  • Supportive Team Environment
  • Stable Full-Time Employment
  • Opportunity to Build Valuable Customer Service and Communication Skills

Apply