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Call Center Support Rep Jobs in Florida (NOW HIRING)

Collabera

Call Center Representative

Sarasota, FL

$15.50 - $19.25/hr

Call Center Representative Location: Sarasota, Florida 34237 Duration: 2+ months Start date: ASAP ... Customer Service, Customer support representative, customer support associate, Inbound calls.

AppleOne

Call Center Specialsit

Fort Lauderdale, FL · On-site

Job Summary We are seeking Call Center Support Specialists for a temporary election-cycle ... please contact your staffing representative who will reach out to our HR team. AppleOne ...

New

SNI USA Inc

Call Center

Saint Petersburg, FL · On-site

$19/hr

SNI Companies is looking for seasonal Call Center Representatives. You will be working in a professional, team-oriented call center environment supporting government municipality inquiries. Must have ...

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

About the Role The Call Center Representative is responsible for supporting guests through phone and digital communication in a professional, accurate, and policy-compliant manner. This role assists ...

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

About the Role The Call Center Representative is responsible for supporting guests through phone and digital communication in a professional, accurate, and policy-compliant manner. This role assists ...

RejuvenX

Call Center Representative

Port Charlotte, FL · On-site

$14.50 - $18/hr

Call Center Representative Responsibilities Include: * Managing large amounts of inbound and ... Previous experience in a customer support role * Track record of over-achieving quota * Strong ...

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Call Center Support Rep information

What does a call center support rep do?

A Call Center Support Representative is responsible for handling inbound and outbound customer calls on behalf of a company. They assist customers by answering questions, resolving issues, providing information about products or services, and sometimes processing orders or payments. These professionals must have excellent communication skills, patience, and the ability to handle difficult situations calmly. Their role is crucial in maintaining customer satisfaction and representing the company's brand positively.

What are the key skills and qualifications needed to thrive as a call center support rep?

To thrive as a Call Center Support Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Patience, active listening, and resilience are critical soft skills for handling high call volumes and diverse customer concerns. These skills ensure efficient resolution of issues, customer satisfaction, and effective representation of the company’s brand.

How does a call center support rep typically collaborate with other departments to resolve customer issues?

Call Center Support Reps often work closely with teams such as technical support, billing, and sales to resolve customer inquiries efficiently. When a customer’s issue extends beyond the rep’s immediate authority or expertise, the rep will document the case and escalate it to the appropriate department, ensuring all necessary information is conveyed for a timely resolution. Regular communication with these teams helps streamline processes and provides customers with a seamless support experience. This collaborative approach not only enhances customer satisfaction but also builds valuable internal relationships within the organization.

What is the difference between Call Center Support Rep vs Customer Service Representative?

AspectCall Center Support RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Industry UsageTelecommunications, tech support, financial servicesRetail, healthcare, hospitality, various industries
Common Search IntentCompare roles, job requirements, skills neededCustomer interaction, problem-solving, service quality

Both roles involve assisting customers, but Call Center Support Reps typically work in call centers handling inbound or outbound calls, often with technical or product support focus. Customer Service Representatives work in diverse settings like retail or healthcare, providing direct customer assistance. While credentials are similar, the work environment and industry usage differ, influencing the specific skills and training required.

How do I become a call center support representative with no experience?

To become a call center support representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers offer on-the-job training, so demonstrating a positive attitude and willingness to learn can help you secure an entry-level position without prior experience.

What cities in Florida are hiring for Call Center Support Rep jobs?

Cities in Florida with the most Call Center Support Rep job openings:

Call Center Support Rep jobs near you

Call Center Support Specialist

Fort Lauderdale, FL • On-site

AppleOne
Recruiting and Staffing Services • 1 - 5K employees
Learn more about AppleOneexternal

$22/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary
We are seeking a Call Center Support Specialist for a contract opportunity supporting public sector election operations in Fort Lauderdale, FL. This role is ideal for a detail-oriented customer service professional who enjoys helping the public, answering high-volume calls, and providing accurate information in a structured office environment.
The Call Center Support Specialist will assist voters and members of the public with election-related questions while maintaining accurate records and protecting confidential information. This is a great opportunity to gain valuable government and public sector experience in a professional, team-focused environment with clear procedures, supportive leadership, and meaningful community impact.
Key Responsibilities
- Answer a high volume of inbound calls in a courteous, professional, and timely manner.
- Respond to questions related to voter registration, election dates, voting methods, vote-by-mail, polling locations, precinct information, and related services.
- Research voter records using internal systems and provide accurate information based on established procedures.
- Enter, update, verify, and maintain data accurately in designated computer systems.
- Document caller interactions and protect confidential voter information in compliance with policies and procedures.
- Provide administrative and clerical support as needed during election operations.
Compensation and Benefits
- Pay rate: $22 per hour.
- Job type: Contract/Temporary.
- Assignment length: Approximately 2 months.
- Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.
- Schedule may include evenings, weekends, and holidays based on operational needs.
- Work location: On-site in Fort Lauderdale, FL.
- Pre-employment requirements: Background screening and drug screening are required.


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Description

This company offers growth and a great group of people to work with.

AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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