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Call Center Software Sales Jobs (NOW HIRING)

LBC Mortgage

Call Center Manager

Los Angeles, CA · On-site

We are focused on building a strong, system-driven sales operation and delivering an exceptional ... Experience with CRM systems and call center software (dialers, tracking tools, etc.) * Ability to ...

Comfort Matters LLC

Call Center Manager

Osseo, MN

Utilize call center software and technology to track and analyze customer interactions, identify trends, and make data-driven decisions to improve processes and customer satisfaction. * Prepare and ...

Comfort Matters

Call Center Manager

Osseo, MN · On-site

Utilize call center software and technology to track and analyze customer interactions, identify trends, and make data-driven decisions to improve processes and customer satisfaction. * Prepare and ...

Nexxaworks

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

Proficiency with call center software and CRM systems. Additional information: * Competitive salary package * Opportunities for professional growth and career advancement * Collaborative and ...

GSG

Call Center Agent

Minneapolis, MN · On-site

$15.75 - $20.50/hr

Comfortable using Microsoft Office and call center software * Previous call center or customer service experience is a plus (but not required) Schedule & Work Environment * Full-time and part-time ...

Mark Rink.

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

Proficiency with computers and experience with call center software. Additional Information: * Competitive salary package * Opportunities for professional growth and career advancement

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Call Center Software Sales information

See salary details

$24K

$63.5K

$125K

How much do call center software sales jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center software sales in the United States is $63,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $75,000.00 per year, depending on experience, location, and employer.

What is call center software sales?

Call center software sales involves selling technology solutions designed to help call centers manage customer interactions more efficiently. Sales representatives in this field work with businesses to understand their communication needs and recommend software products such as automated dialers, customer relationship management (CRM) tools, and analytics platforms. The goal is to improve customer service, streamline operations, and increase productivity for call centers. This role often requires a combination of technical knowledge, sales skills, and an understanding of customer support processes.

What are the key skills and qualifications needed to thrive in call center software sales?

To thrive in Call Center Software Sales, you need a solid understanding of sales techniques, customer relationship management, and knowledge of call center operations, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, call center software solutions, and sales analytics tools is essential. Excellent communication, active listening, and problem-solving abilities set top performers apart by building trust and addressing client needs effectively. These skills and qualities are crucial for meeting sales targets, fostering client satisfaction, and driving business growth in a competitive market.

What are the primary challenges faced in call center software sales, and how can new hires successfully overcome them?

A major challenge in call center software sales is navigating complex decision-making processes, as clients often involve multiple stakeholders from IT, operations, and management. New hires can overcome this by thoroughly understanding the product’s features and demonstrating how it addresses specific client pain points, such as improving efficiency or customer satisfaction. Building strong relationships, staying up-to-date with industry trends, and leveraging consultative selling techniques also help establish credibility and trust. Frequent collaboration with technical teams ensures accurate information sharing and tailored solutions for each prospect.

What is the difference between Call Center Software Sales vs Call Center Customer Service Representative?

AspectCall Center Software SalesCall Center Customer Service Representative
Required CredentialsSales experience, knowledge of software solutions, communication skillsCustomer service skills, communication, problem-solving
Work EnvironmentOffice or remote sales environment, client meetings, demosCall center environment, inbound/outbound calls, customer support
Employer & Industry UsageTech companies, software providers, B2B salesTelecom, retail, service industries, B2C support

While both roles involve communication skills, Call Center Software Sales focuses on selling software solutions to clients, requiring sales expertise and product knowledge. Call Center Customer Service Representatives primarily handle customer inquiries and support, emphasizing problem-solving and customer satisfaction. The roles differ in their objectives, work environment, and skill sets but are both essential in call center operations.

What cities are hiring for Call Center Software Sales jobs?

Cities with the most Call Center Software Sales job openings:

What are popular job titles related to Call Center Software Sales jobs?

For Call Center Software Sales jobs, the most frequently searched job titles are:

Call Center Software Sales jobs near you

Call Center Manager

Los Angeles, CA • On-site

LBC Mortgage
Finance and Insurance • 11 - 50 employees
Learn more about LBC Mortgageexternal

Other

Posted 7 days ago

Job description

About LBC Mortgage

LBC Mortgage is a Los Angeles–based mortgage company with over 20 years of industry experience. We are focused on building a strong, system-driven sales operation and delivering an exceptional customer experience. Our team is growing fast, and we are looking for a Call Center Manager who can take ownership of our call center operations and help us scale with structure, performance, and accountability.

Position Summary

We are looking for an experienced Call Center Manager to lead our team of call center representatives and loan-related support staff. This person will be responsible for day‑to‑day call center operations, team performance, training, quality assurance, and ensuring a high level of professionalism and customer satisfaction.

The ideal candidate has experience managing a call center in the mortgage, lending, or financial services industry and understands how to drive results through clear KPIs, coaching, and process improvement.

Key Responsibilities
  • Manage daily operations of the call center and ensure performance targets are met
  • Supervise, coach, and motivate a team of call center representatives
  • Monitor call quality, scripts, and customer interactions to ensure compliance and professionalism
  • Create and improve call center processes, workflows, and internal systems
  • Track key performance metrics (KPIs) such as call volume, lead conversion, follow‑up rate, and appointment setting
  • Conduct regular performance reviews and provide ongoing coaching and feedback
  • Train new hires and ensure proper onboarding and call scripting
  • Handle escalated customer issues and ensure resolution in a timely manner
  • Ensure compliance with company policies and mortgage industry regulations
  • Help build a structured call center culture focused on accountability and results
Requirements
  • Minimum 3+ years of call center management experience
  • Strong leadership skills and ability to manage and develop teams
  • Proven experience improving call center performance through KPIs and coaching
  • Excellent communication and conflict resolution skills
  • Strong organizational and multitasking ability
  • Experience with CRM systems and call center software (dialers, tracking tools, etc.)
  • Ability to build processes and implement structure in a fast‑paced environment
  • Knowledge of mortgage products and lead qualification is a strong plus
What We Offer
  • Competitive salary + performance‑based bonuses
  • Growth opportunity within a rapidly expanding company
  • Strong leadership team and supportive environment
  • Opportunity to build and improve systems from the ground up
  • Long‑term career stability with a reputable mortgage company
Why Join LBC Mortgage

At LBC Mortgage, we don’t just want someone to manage a team — we want a leader who can help us build a high‑performing call center that drives results and supports our sales growth. If you are passionate about team leadership, structure, and performance, this is the perfect opportunity to grow with a company that is scaling fast.

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