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Call Center Representative Jobs in Rosedale, MD (NOW HIRING)

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to ...

Level One Personnel

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Certified Pharmacy Technician (Hybrid - Call Center)

Elkridge, MD · On-site

$19/hr

Hybrid Pharmacy Technician CSR The Call Center Representative will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and ...

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Call Center Representative information

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How much do call center representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center representative in Rosedale, MD is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

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What are the most commonly searched types of Call Center Representative jobs in Rosedale, MD?

The most popular types of Call Center Representative jobs in Rosedale, MD are:

What job categories do people searching Call Center Representative jobs in Rosedale, MD look for?

The top searched job categories for Call Center Representative jobs in Rosedale, MD are:

What cities near Rosedale, MD are hiring for Call Center Representative jobs?

Cities near Rosedale, MD with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Rosedale, MD as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,734 per year, or $17.2 per hour.

Call Center Operator

Preferred Dental, LLC

Ellicott City, MD • On-site

$17 - $18/hr

Other

Medical, Dental, Retirement, PTO

Re-posted 6 days ago

Job description

Call Center Representative

Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health.

Our work environment includes:

  • Modern office setting
  • Growth opportunities
  • Wellness programs
  • 4-day work week
  • Business, sales, and communications training

We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Responsibilities:

  • Speak clearly to customers.
  • Communicate in writing with excellent grammar, punctuation, and spelling
  • Provide good customer service.
  • Answer questions about company services.
  • Handle problems that may arise when dealing with patients and non-patients.
  • Communicate with patients and resolve their problems or complaints.
  • Take notes of customer service calls.
  • Explain the different policies to customers.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

  • 401(k) matching
  • Health insurance
  • Dental care coverage
  • Employee discount
  • Paid time off
  • Paid training

Schedule:

  • Monday, Tuesday, Thursday, Friday as per office hours of the office

Supplemental pay types:

  • Bonus pay

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