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Call Center Representative Jobs in Meriden, CT (NOW HIRING)

EmblemHealth

Supervisor, Call Center

Farmington, CT · On-site

Summary of Position Develop, supervise, and audit the telephone call center staff to consistently achieve departmental goals and create an effective interface between internal and external customers.

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Call Center Representative information

See Meriden, CT salary details

$10

$17

$24

How much do call center representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center representative in Meriden, CT is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $18.85 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Meriden, CT as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,515 per year, or $17.6 per hour.

Call Center Representative (211 Contact Center Information and referral) - 3rd Shift Hybrid

United Way of Connecticut Inc.

Rocky Hill, CT • On-site

$21/hr

Full-time, Other

Medical, Retirement, PTO

Posted 6 days ago

Job description

211 Contact Center Specialist - Information & Referral/Housing (Third Shift) Location: Rocky Hill, CT (Hybrid after training) Schedule: Third Shift Typically 11:00 PM - 7:00 AM Pay: Starting at $21.00/hour Be the Connection That Helps People Find Stability - Step into a Role Where One Call Can Change a Life.
Why you will love this role!
Competitive Pay - $21/hour plus great benefits. Hybrid Schedule - after training, enjoy flexibility with 4 remote days and 1 in-office day. Mission-Driven Work - help people find safety, stability and hope.
What You'll Do You'll be the calm, knowledgeable guide who helps people find their footing:
  • Answer calls, chats and emails from people seeking support and community resources.
  • Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
  • Dig deeper when needed-researching and advocating for callers facing complex barriers.
  • Help callers understand their options and feel empowered to take next steps.
  • Document each interaction clearly to ensure continuity and follow-up.
  • Follow established protocols while safeguarding caller confidentiality.
  • Collaborate with a caring, mission-driven team that's always ready to support you.
A Day in the Life
Every day is different-but always meaningful.
  • Help callers find housing resources, rental assistance or shelter.
  • Provide steady, clear guidance to people who feel overwhelmed.
  • Research community programs and tailor referrals to specific needs.
  • Balance empathy with efficient problem-solving in a fast-paced environment.

If you love variety and purpose, you'll thrive here.
We've Got You Covered
We've got your back-every step of the way.
  • Paid, comprehensive training before you take your first live call.
  • Ongoing coaching, supervision and team collaboration.
  • Clear workflows and protocols to help you succeed.
  • A culture centered on accuracy, and sustainable caregiving.
Schedule & Environment
  • Second Shift: Typically, 11:00 PM - 7:00 AM
  • Full-time position in a 24/7 operation
  • Hybrid schedule after training (4 days remote, 1 day in office)
  • Must be available to work holidays or during inclement weather as required
  • Training: Monday-Friday, 8:00 AM - 4:30 PM l Monday - Friday 3:00 PM- 11:30 PM (available March 2026)

Perks & Benefits
  • $21.00 -/hour + $1.00/$2.00 shift differential for qualified hours worked
  • Spanish- or Portuguese-speaking applicants who are hired and pass certification after 90 days on the job will get an additional $.75 per hour (an additional $1.50 per hour for both languages).
  • An outright 5% 401(k) contribution.
  • Paid Time Off in a calendar year - you begin accruing immediately!
  • 13 paid holidays per year.
  • Generous health benefits including 80% coverage of your medical plan premium and deductible.
  • Tuition reimbursement (after 1 year).
  • Employment at UWC counts toward Public Service Student Loan Forgiveness.
  • Supportive, inclusive, mission-driven workplace

Requirements
Who This Role Is Great For
  • Individuals with backgrounds in social work, psychology, counseling, or human services
  • Experience in housing services, case management, advocacy, or call center environments
  • Customer service professionals who enjoy helping others problem-solve
  • Newly graduated candidates with relevant internship or volunteer experience
Minimum Qualifications
  • High School Diploma or GED plus relevant experience
Multiple positions currently available Application Deadline September 25, 2026 United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people.

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