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Call Center Rep Jobs in Mobile, AL (NOW HIRING)

Ocean Canyon Resorts

Field Marketing Manager

Mobile, AL · On-site

$40K/yr

... Call Center leadership. This position requires frequent travel, including evenings and weekends ... Set expectations for professionalism, brand representation, lead quality, and event execution

Chellecomm

Business Outreach Specialist

Mobile, AL · On-site

$13 - $18/hr

... Representatives . This is an excellent opportunity for someone who enjoys talking with people ... Sales, customer service, call center, retail, hospitality, restaurant, or outreach experience is a ...

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Call Center Rep information

See Mobile, AL salary details

$9

$16

$22

How much do call center rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call center rep in Mobile, AL is $16.25, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is a call center rep?

Call Center Representatives, often called call center reps, are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving complaints, processing orders, and providing information about products or services. Their primary goal is to ensure customer satisfaction and maintain a positive company image. Call center reps may work in various industries, including customer service, technical support, sales, and healthcare.

What are the key skills and qualifications needed to thrive as a call center rep?

To thrive as a Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Patience, problem-solving, and a positive attitude help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution, high customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by call center reps, and how can they be managed effectively?

Call Center Reps often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To succeed, it's important to develop strong communication and problem-solving skills, maintain a calm and positive attitude, and make use of available support resources like team leads or knowledge bases. Regular feedback sessions and teamwork also play a crucial role in overcoming these challenges and building resilience in this fast-paced environment.

What is the difference between Call Center Rep vs Customer Service Associate?

AspectCall Center RepCustomer Service Associate
Required CredentialsHigh school diploma; sometimes post-secondary educationHigh school diploma typically sufficient
Work EnvironmentCall centers, often in office settingsRetail stores, offices, or remote
Employer & Industry UsageTelecommunications, finance, techRetail, hospitality, healthcare
Common Search & ComparisonCustomer support via phoneCustomer assistance in person or online

While both roles involve assisting customers, Call Center Reps primarily handle inbound or outbound calls in call center environments, focusing on telecommunication or service industries. Customer Service Associates often work in retail or face-to-face settings, providing direct customer support. The roles share similar credentials but differ mainly in work environment and industry focus.

What do I need to be a call center representative?

To become a call center representative, you typically need a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries professionally. Some positions may require familiarity with customer service software and basic computer skills. Additional certifications are not usually required but can be beneficial for advancement.

What cities near Mobile, AL are hiring for Call Center Rep jobs?

Cities near Mobile, AL with the most Call Center Rep job openings:

Call Center Rep jobs near you
Infographic showing various Call Center Rep job openings in Mobile, AL as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,791 per year, or $16.2 per hour.

Remote Inbound Sales Representative - $16.00 Hourly + Commission

Extra Space

Foley, AL • Remote

$16/hr

Full-time

Medical, Dental, Vision

Re-posted 3 days ago

Job description

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend us as a great place to work.

This is a remote, work from home position & you must reside in 1 of the following states to be eligible for this role - AL, AR, FL, GA, ID, IN, KS, KY, LA, MO, MS, NC, NM, OH, OK, SC, TN, TX, UT

Due to this position being in high demand, we ask that you do not call any Extra Space Storage site to follow up on your application. Contacting us via phone prior to an interview may result in automatic rejection of your application.
______________________________________________________________________________

Is your enthusiasm and passion for helping people contagious?Do you connect well with other people quickly? Why not bring your talent to a new workplace where you can really make your mark? If you enjoy working with other highly engaged people, a culture that embraces innovation, delivering world class customer service, and the opportunity to grow your career - then Extra Space Storage is the place for you!
We are looking for full-time Inbound Sales Representatives. Don't like cold calling? Neither do we - our customers call us with a need for storage. Your job is to assist our customers by reserving the best storage unit that would fit their individual needs and deliver amazing customer service.

Pay starts at $16/hr plus commission!
Don't get lost in the shuffle of a large call center- at Extra Space Storage our close-knit team allows our passionate leaders to coach you to success. This could include maximizing your monthly commission or helping you obtain that promotion at our call center or corporate office.
What's in it for You:

  • Great pay and robust monthly commission eligibility

  • Convenient schedules- no graveyard shifts!

  • Medical, Dental, Vision benefits

  • Various Employee Discount Programs

  • At home opportunity

Requirements

  • Experience in Sales/Customer Service

  • Ability to connect over the phone

  • Comfortable using Microsoft Windows applications

  • High school diploma or GED

  • Pass background and drug screening

  • Able to work 1 weekend day

If you are a current Extra Space employee, please apply through Jobs Hubin Workday.

We are anequal opportunityemployer andvalue diversityat our company. Wedo not discriminateon the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applications Deadline: Applications will be accepted until the position is filled.

Apply