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Call Center Project Manager Jobs in Wheaton, IL (NOW HIRING)

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... call center services. You will need to become familiar with a variety of reporting and tracking ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... Call center experience should include Account Management as well as Operations Management ...

SMS Inc

Call Center

Wheeling, IL · On-site

Call leads and prospects to generate interest in our services * Schedule appointments for our ... Advancement- ** career opportunity for management and other opportunities within our company

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Ardmore Roderick

Call Center Rep

Chicago, IL

$16 - $20.50/hr

... program management services through strong leadership, hands-on involvement and a personalized ... Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... General knowledge on how to manage profit and loss in order to maximize financial performance.

Setup Winks

Call Center Representative

Chicago, IL · On-site

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service ... Ability to work in a fast-paced environment and manage multiple tasks. * Proficiency in computer ...

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All JobsCall Center Project JobsCall Center Project Manager JobsCall Center Project Manager Jobs in Wheaton, IL

Call Center Project Manager information

See Wheaton, IL salary details

$28.5K

$61.7K

$105.8K

How much do call center project manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center project manager in Wheaton, IL is $61,696.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $72,500.00 per year, depending on experience, location, and employer.

What does a call center project manager do?

A Call Center Project Manager oversees projects related to the operation and improvement of call centers. They coordinate teams, manage timelines, set objectives, and ensure that projects are completed within budget and meet quality standards. Their responsibilities often include implementing new technologies, optimizing processes, and ensuring that customer service goals are achieved. They work closely with other departments to align project outcomes with the organization's goals and may be involved in training and performance evaluation.

What are the key skills and qualifications needed to thrive as a call center project manager, and why are they important?

To thrive as a Call Center Project Manager, you need expertise in project management, process optimization, and workforce planning, typically supported by a bachelor's degree and experience in call center operations. Familiarity with CRM platforms, call center software, and project management tools like MS Project or Asana, as well as certifications such as PMP or Six Sigma, is often required. Strong leadership, problem-solving, and communication skills help you motivate teams and manage client expectations. These skills and qualifications are crucial for delivering projects on time, enhancing operational efficiency, and ensuring high customer satisfaction in a fast-paced environment.

What are some common challenges faced by call center project managers, and how can they be addressed?

Call Center Project Managers often encounter challenges such as managing large, diverse teams, ensuring consistent communication across shifts, and adapting quickly to changing client requirements. They must balance meeting KPIs with maintaining team morale, especially in high-pressure environments. To address these challenges, effective project managers foster transparent communication, leverage robust project management tools, and prioritize ongoing training and support for their teams. Building strong relationships with both front-line staff and upper management is also key to driving project success.

What is the difference between Call Center Project Manager vs Call Center Supervisor?

AspectCall Center Project ManagerCall Center Supervisor
ResponsibilitiesOversees multiple projects, manages teams, ensures project delivery, and coordinates resourcesManages daily operations, supervises agents, and handles customer issues
Required SkillsProject management, leadership, communication, and organizational skillsCustomer service, team management, problem-solving skills
CertificationsProject management certifications (PMP, CAPM) often preferredCustomer service or call center certifications beneficial
Work EnvironmentOffice-based, often involved in planning and coordinationFrontline, direct interaction with agents and customers

While both roles are vital in a call center, the Call Center Project Manager focuses on managing projects and strategic initiatives, whereas the Call Center Supervisor handles daily team supervision and customer interactions. The Project Manager typically requires project management certifications and oversees broader operational goals, while the Supervisor concentrates on team performance and customer satisfaction.

Infographic showing various Call Center Project Manager job openings in Wheaton, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $61,696 per year, or $29.7 per hour.

Call Center, B2B

Chicago, IL • On-site

Leapfrog Online
Marketing • 51 - 200 employees
Learn more about Leapfrog Onlineexternal

Full-time

Re-posted 12 days ago

Job description

Leapfrog Online, a leader in online marketing strategies through performance-based initiatives, is seeking a full time Call Center Business Lead. The first requirement of this role is to gain a clear understanding of the Leapfrog Online business model as well as the model for selling Business Services. This job will require a manager that can develop relationships with external clients, as well as internal Account Managers.

You will be responsible for developing and maintaining relationships with Leapfrog Online vendors that provide our call center services. You will need to become familiar with a variety of reporting and tracking systems. We are looking for a candidate that has demonstrated skills in each of the following areas: CLIENT MANAGEMENT: Responsible for developing strong relationships with internal account managers as well as with client contacts, provide regular analytical updates to all interested parties and manage completion of all client inquiries VENDOR MANAGEMENT: Responsible for the daily delivery of performance objectives, help vendors to create and deliver on performance plans, and develop a mutually beneficial relationship with all vendors INTERNAL RESOURCE MANAGEMENT : Drive platform improvements, outline and enhance data reporting, and collaborate with media department STAFF DEVELOPMENT: Responsible for multiple direct reports that will require development and guidance REQUIRED SKILLS Minimum of 5 years of call center experience Call center experience should include Account Management as well as Operations Management experience Familiarity with CRM systems such as Salesforce.com is a plus

Experience managing and developing staff members Excellent written and verbal communication skills Strong strategic thinking skills Flexibility to travel as often as once a month Still interested. If so, here's what's in it for you: a competitive salary plus an incentive and benefits package; a close-knit team who likes what they do and has fun doing it; and, if that's not enough, there's free all-you-can-drink soda, and free bagels on Fridays.

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