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Call Center Project Manager Jobs in Athens, TX (NOW HIRING)

Pogue Construction

Special Projects Scheduler

Van, TX · On-site

This role will be embedded full-time on one data center project site and serve as a critical member of the project team, working closely with superintendents, project managers, owners, design teams ...

Pogue Construction

Special Projects Scheduler

Tyler, TX · On-site

This role will be embedded full-time on one data center project site and serve as a critical member of the project team, working closely with superintendents, project managers, owners, design teams ...

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All JobsCall Center Project JobsCall Center Project Manager JobsCall Center Project Manager Jobs in Athens, TX

Call Center Project Manager information

See Athens, TX salary details

$26.4K

$57.2K

$98.1K

How much do call center project manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center project manager in Athens, TX is $57,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $67,200.00 per year, depending on experience, location, and employer.

What does a call center project manager do?

A Call Center Project Manager oversees projects related to the operation and improvement of call centers. They coordinate teams, manage timelines, set objectives, and ensure that projects are completed within budget and meet quality standards. Their responsibilities often include implementing new technologies, optimizing processes, and ensuring that customer service goals are achieved. They work closely with other departments to align project outcomes with the organization's goals and may be involved in training and performance evaluation.

What are the key skills and qualifications needed to thrive as a call center project manager, and why are they important?

To thrive as a Call Center Project Manager, you need expertise in project management, process optimization, and workforce planning, typically supported by a bachelor's degree and experience in call center operations. Familiarity with CRM platforms, call center software, and project management tools like MS Project or Asana, as well as certifications such as PMP or Six Sigma, is often required. Strong leadership, problem-solving, and communication skills help you motivate teams and manage client expectations. These skills and qualifications are crucial for delivering projects on time, enhancing operational efficiency, and ensuring high customer satisfaction in a fast-paced environment.

What are some common challenges faced by call center project managers, and how can they be addressed?

Call Center Project Managers often encounter challenges such as managing large, diverse teams, ensuring consistent communication across shifts, and adapting quickly to changing client requirements. They must balance meeting KPIs with maintaining team morale, especially in high-pressure environments. To address these challenges, effective project managers foster transparent communication, leverage robust project management tools, and prioritize ongoing training and support for their teams. Building strong relationships with both front-line staff and upper management is also key to driving project success.

What is the difference between Call Center Project Manager vs Call Center Supervisor?

AspectCall Center Project ManagerCall Center Supervisor
ResponsibilitiesOversees multiple projects, manages teams, ensures project delivery, and coordinates resourcesManages daily operations, supervises agents, and handles customer issues
Required SkillsProject management, leadership, communication, and organizational skillsCustomer service, team management, problem-solving skills
CertificationsProject management certifications (PMP, CAPM) often preferredCustomer service or call center certifications beneficial
Work EnvironmentOffice-based, often involved in planning and coordinationFrontline, direct interaction with agents and customers

While both roles are vital in a call center, the Call Center Project Manager focuses on managing projects and strategic initiatives, whereas the Call Center Supervisor handles daily team supervision and customer interactions. The Project Manager typically requires project management certifications and oversees broader operational goals, while the Supervisor concentrates on team performance and customer satisfaction.

What cities near Athens, TX are hiring for Call Center Project Manager jobs?

Cities near Athens, TX with the most Call Center Project Manager job openings:

Infographic showing various Call Center Project Manager job openings in Athens, TX as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $57,215 per year, or $27.5 per hour.

Construction Project Manager (Mission-Critical)

Canton, TX

Pogue Construction
Construction • 51 - 200 employees
Learn more about Pogue Constructionexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted yesterday

Key responsibilities

  • Manage daily oversight of all assigned projects

  • Monitor job progress, subcontractor performance, and project costs

  • Prepare and conduct owner, architect, and contractor meetings

Job description

Construction Project Manager (Mission-Critical)

THIS IS A CONSTRUCTION POSITION — NOT A SOFTWARE/IT ENGINEERING ROLE. Candidates must have hands-on commercial construction experience with a General Contractor.

About Pogue Construction

Pogue Construction is a family-oriented, faith-based, employee-owned general contractor with offices in McKinney, Fort Worth, and Houston, Texas. For nearly 60 years, we have built a reputation for delivering exceptional projects while investing in our people, clients, and communities. As an Employee Stock Ownership Plan (ESOP) company, every team member has the opportunity to share in our success.

As we continue to expand our Mission Critical and Data Center portfolio, we are seeking a motivated Project Manager who is passionate about project management and eager to help deliver complex, fast-paced projects that demand the highest standards of safety, quality, and reliability.

PRIMARY RESPONSIBILITIES:

  • Manages daily oversight of all assigned projects
  • Active participation in new Project Pre-construction
  • Monitor job progress, Subcontractor performance & Project costs
  • Review Assistant Project Manager (Asst. PM) RFIs and Submittals
  • Working knowledge of project bids and issue contracts
  • Negotiate with Subcontractors & Suppliers
  • Prepare monthly billings and financial reports
  • Prepare/Conduct all Owner/Architect/Contractor (OAC) Meetings (Weekly)
  • Manage Owner & Architect expectations
  • Review Project Schedule and Subcontractor Pay Applications with assigned Superintendent and support Contract Completion Dates
  • Oversee timely project close out
  • Attend Owner-sponsored events
  • Train Asst. PM and Project Coordinator, if assigned
  • Knowledge of Owner and Subcontractor contracts

REQUIRED SKILLS & EXPECTATIONS:

  • Meet all assigned deadlines
  • Maintain Project Budget(s) and deliver projected profit(s)
  • Maintain all administrative responsibilities (internal & external deliverables)
  • Visit Jobsite twice per week
  • Learn and Grow under the leadership of management
  • Team Player – support all efforts towards on-time Project completion
  • Annually complete 20 hrs of Continued Education
  • Communicate – Openly, Honestly, and Frequently, with Pogue Superintendent
  • Update Senior Project Manager on all Project(s) milestone(s) and potential drawbacks
  • Mentor junior staff
  • Internal and external customer service

EDUCATION & EXPERIENCE:

  • Bachelor’s in construction science or commensurate experience
Preferred
  • Experience with data center, mission-critical, industrial, healthcare, or large commercial construction projects.
  • Exposure to MEP systems coordination and installation.
  • Experience utilizing Procore, Bluebeam, Autodesk Construction Cloud, or similar construction management software.
  • OSHA 30 Certification.
  • Bachelor's degree in construction management, Engineering, or related field, or equivalent field experience.
Why Pogue Construction?
  • Employee-Owned (ESOP)
  • Competitive compensation and bonus opportunities
  • Comprehensive health, dental, and vision benefits
  • 401(k) with company match
  • Professional development and career advancement opportunities
  • Family-oriented and faith-based company culture
  • Opportunity to help build and grow Pogue's Mission Critical and Data Center market sector