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Call Center Project Manager Jobs in Florida (NOW HIRING)

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group entities. This role supports ...

Catch Vibe Voice

Call Center Agent

Tampa, FL · On-site

$47K - $52K/yr

You will play a crucial role in enhancing customer satisfaction by resolving inquiries, managing ... Opportunity to develop valuable communication, marketing, customer engagement, and project ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Strong project management skills, with the ability to plan, organize, and execute initiatives on ...

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group entities. This role supports ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

... Manage inbound calls and live transfers from the Call Center team Overcome objections and address questions with confidence and professionalism Accurately document all interactions within company ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

Strong project management skills, with the ability to plan, organize, and execute initiatives on ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

RejuvenX

Call Center Representative

Port Charlotte, FL · On-site

$14.50 - $18/hr

Managing large amounts of inbound and outbound calls in a timely manner * Following call center "scripts" when handling different topics * Identifying patients' needs, clarify information, research ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

Strong project management skills, with the ability to plan, organize, and execute initiatives on ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

RejuvenX

Call Center Representative

Port Charlotte, FL · On-site

$14.50 - $18/hr

Managing large amounts of inbound and outbound calls in a timely manner * Following call center "scripts" when handling different topics * Identifying patients' needs, clarify information, research ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site

Strong project management skills, with the ability to plan, organize, and execute initiatives on ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

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Showing results 41-60

All JobsCall Center Project JobsCall Center Project Manager JobsCall Center Project Manager Jobs in Florida

Call Center Project Manager information

See Florida salary details

$22K

$47.7K

$81.8K

How much do call center project manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for call center project manager in Florida is $47,702.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $56,000.00 per year, depending on experience, location, and employer.

What does a call center project manager do?

A Call Center Project Manager oversees projects related to the operation and improvement of call centers. They coordinate teams, manage timelines, set objectives, and ensure that projects are completed within budget and meet quality standards. Their responsibilities often include implementing new technologies, optimizing processes, and ensuring that customer service goals are achieved. They work closely with other departments to align project outcomes with the organization's goals and may be involved in training and performance evaluation.

What are the key skills and qualifications needed to thrive as a call center project manager, and why are they important?

To thrive as a Call Center Project Manager, you need expertise in project management, process optimization, and workforce planning, typically supported by a bachelor's degree and experience in call center operations. Familiarity with CRM platforms, call center software, and project management tools like MS Project or Asana, as well as certifications such as PMP or Six Sigma, is often required. Strong leadership, problem-solving, and communication skills help you motivate teams and manage client expectations. These skills and qualifications are crucial for delivering projects on time, enhancing operational efficiency, and ensuring high customer satisfaction in a fast-paced environment.

What are some common challenges faced by call center project managers, and how can they be addressed?

Call Center Project Managers often encounter challenges such as managing large, diverse teams, ensuring consistent communication across shifts, and adapting quickly to changing client requirements. They must balance meeting KPIs with maintaining team morale, especially in high-pressure environments. To address these challenges, effective project managers foster transparent communication, leverage robust project management tools, and prioritize ongoing training and support for their teams. Building strong relationships with both front-line staff and upper management is also key to driving project success.

What is the difference between Call Center Project Manager vs Call Center Supervisor?

AspectCall Center Project ManagerCall Center Supervisor
ResponsibilitiesOversees multiple projects, manages teams, ensures project delivery, and coordinates resourcesManages daily operations, supervises agents, and handles customer issues
Required SkillsProject management, leadership, communication, and organizational skillsCustomer service, team management, problem-solving skills
CertificationsProject management certifications (PMP, CAPM) often preferredCustomer service or call center certifications beneficial
Work EnvironmentOffice-based, often involved in planning and coordinationFrontline, direct interaction with agents and customers

While both roles are vital in a call center, the Call Center Project Manager focuses on managing projects and strategic initiatives, whereas the Call Center Supervisor handles daily team supervision and customer interactions. The Project Manager typically requires project management certifications and oversees broader operational goals, while the Supervisor concentrates on team performance and customer satisfaction.

What cities in Florida are hiring for Call Center Project Manager jobs?

Cities in Florida with the most Call Center Project Manager job openings:

Infographic showing various Call Center Project Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $47,702 per year, or $22.9 per hour.

Call Center Representative

Boca Raton, FL • On-site

American Behavioral Research Instit
See more jobs at American Behavioral Research Institexternal

$15.25 - $19/hr

Other

Retirement, PTO

Re-posted 29 days ago

Job description

Benefits:

401(k)

Competitive salary

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information and provide solutions

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Must be a US Citizen and reside in the continental United States

Previous experience as a Call Center Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Multi-task on multiple programs at the same time

Requirements

  • Must have private, stable, reliable, high speed internet service
  • Must have your own computer or laptop with at least 8 gigs of usable RAM
  • No Chromebooks allowed
  • Must use compatible headset
  • Designated workspace free from noise and other distractions
  • You must have child care for your young children during work hours, you are not allowed to watch or care for them while on your shift.

Equipment Specifications

  • Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)
  • Speakers MUST work

Shift

  • Hiring for 11:30am- 8pm est 10:30am- 7pm cst 9:30am- 6pm pst

this also includes Saturday 10am- 6:30pm est 9am- 5:30pm cst 8am- 4:30pm pst

This is a remote position.

Apply