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Call Center Outbound Jobs in California (NOW HIRING)

Milan Institute

Call Center Agent

Visalia, CA · On-site

$15.25 - $20/hr

The ideal candidate will handle inbound and outbound calls, assist customers with inquiries ... Previous experience in a call center or customer service role preferred. * Excellent verbal and ...

CHOC

CALL CENTER REPRESENTATIVE

Vacaville, CA

$17/hr

The Call Center Representative will be responsible for managing high volumes of outbound calls to identify and assist income-eligible PG&E customers. This position supports CHOC's Energy Savings ...

Draftomat

Call Center Agent

Los Angeles, CA · On-site

$19 - $27/hr

Key Responsibilities * Handle inbound and outbound customer calls * Schedule and confirm ... Previous call center or customer service experience preferred * Excellent phone communication ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA · Remote

$16 - $21/hr

Handle inbound and outbound customer interactions professionally and efficiently * Assist customers ... Previous call center, customer service, or contact center experience preferred * Must have a ...

TAD PGS, Inc

Call Center Agent

El Segundo, CA

$21/hr

Handle inbound and outbound customer interactions professionally and efficiently * Assist customers ... Previous call center, customer service, or contact center experience preferred * Must have a ...

Legacy Staffing

Call Center Associate

Shafter, CA · On-site

$21/hr

Call Center Associate (Medical) Location: Shafter, CA Employment Type: Full-Time/Temp Assignment C ... Conduct outbound calls for appointment reminders, follow-ups, and new patient scheduling * Assist ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA

$25/hr

Handle inbound and outbound customer interactions professionally and efficiently * Assist customers ... Previous call center, customer service, or contact center experience preferred * Must have a ...

TARLANI Healthcare

Call Center Coordinator

Montrose, CA

$21 - $25/hr

Receive high volume of inbound calls as well as make outbound calls to existing patients. ? Ensure ... Ensure Call Center compliance with Tarlani policies and procedures. ? Ensure that all requests for ...

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

Previous experience working in a high-volume call center setting - managing inbound and outbound calls * A flexible attitude with respect to work assignments and new learning * Ability to work ...

Sky Resorts

Call Center Lead

Sky Valley, CA

$25 - $30/hr

Set goals around total reservations and revenue taken Inbound and outbound phone calls Call Center Management amp; Performance Optimization Oversee the daily operations of the call center, ensuring ...

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

Previous experience working in a high-volume call center setting - managing inbound and outbound calls * A flexible attitude with respect to work assignments and new learning * Ability to work ...

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Call Center Outbound information

What is a call center outbound?

A Call Center Outbound job involves making outgoing calls to customers or prospects on behalf of a company. These calls may be for sales, customer follow-ups, surveys, or appointment reminders. Agents follow scripts and targets while maintaining a professional and persuasive approach. Strong communication skills, persistence, and the ability to handle rejection are essential. The role often includes using CRM software to track interactions and outcomes.

What are the key skills and qualifications needed to thrive in the call center outbound position?

To thrive as a Call Center Outbound agent, you need strong communication, persuasive sales abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and predictive dialer systems is often required. Outstanding resilience, active listening, and adaptability help agents excel in high-pressure, goal-oriented environments. These competencies are critical for consistently meeting call targets, maintaining customer satisfaction, and achieving sales or outreach objectives.

What are some common challenges faced by outbound call center agents, and how can they handle them effectively?

Outbound call center agents often encounter challenges such as handling frequent rejections, staying motivated during repetitive tasks, and managing difficult conversations with prospects. Success in this role involves maintaining a positive attitude, following structured call scripts, and using strong problem-solving skills to overcome objections. Effective agents also take advantage of team support and coaching sessions to continuously refine their approach. Collaborating with teammates and supervisors can provide valuable feedback and keep morale high, making it easier to achieve targets and provide a professional experience for customers.

What does a call center outbound agent do?

A call center outbound agent makes calls to potential or existing customers to promote products, gather feedback, or conduct surveys. They use scripts and customer data to communicate effectively, often working with customer relationship management (CRM) tools and following specific sales or service protocols.

What are the most commonly searched types of Call Center Outbound jobs in California?

The most popular types of Call Center Outbound jobs in California are:

What are popular job titles related to Call Center Outbound jobs in California?

For Call Center Outbound jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center Outbound jobs in California look for?

The top searched job categories for Call Center Outbound jobs in California are:

What cities in California are hiring for Call Center Outbound jobs?

Cities in California with the most Call Center Outbound job openings:

Call Center Outbound jobs near you
Infographic showing various Call Center Outbound job openings in California as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Agent

Milan Institute

Visalia, CA • On-site

$15.25 - $20/hr

Full-time

Re-posted 7 days ago

Milan Institute rating

7.1

Company rating: 7.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

415th of 630 rated colleges and universities

Job description

Description:

We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent service. This role requires strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.

  • Answer incoming calls and respond to customer inquiries professionally.
  • Make outbound calls to follow up with customers, confirm appointments, or provide updates.
  • Provide accurate information regarding products, services, and company policies.
  • Resolve customer complaints efficiently and escalate complex issues when necessary.
  • Maintain a high level of customer satisfaction through positive interactions.
  • Update customer records and document call details in the system.
  • Meet or exceed key performance metrics such as call handling time and customer satisfaction scores.
  • Follow company guidelines and standard operating procedures.
Requirements:
  • Associates Degree or equivalent required. 
  • Previous experience in a call center or customer service role preferred.
  • Excellent verbal and written communication skills.
  • Ability to handle a high volume of calls efficiently.
  • Strong problem-solving and active listening skills.
  • Familiarity with CRM software and basic computer proficiency.
  • Ability to work in shifts, including weekends and holidays if required.
  • Patience, empathy, and a customer-first attitude.

This is an exciting opportunity for the right candidate as we offer a competitive salary and room for growth.


If you're interested, Apply Now! 


Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at www.milaninstitute.edu to learn more about Milan Institute. You may visit the Milan Institute website at www.milaninstitute.edu for information on campus crime statistics. 

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