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Call Center Order Processing Jobs in Chicago, IL

Johnstone Supply

HVAC Call Center Representative

Crestwood, IL · On-site

$15.75 - $20.25/hr

Position Overview The Call Center Representative is responsible for handling inbound and outbound customer interactions, providing product support, processing orders, and delivering best-in-class ...

MSGCU

PartTime Call Center

Plainfield, IL · On-site

$15.50 - $19.50/hr

Familiarity with basic computer skills in word processing and spreadsheet programs. * Required to have unrestricted use of a licensed and insured vehicle in good, safe operating condition that can be ...

InterPark

Call Center Foreman - CHC PT

Chicago, IL · On-site +1

$17.85/hr

... remotely processing parking fees and related transactions accurately. • Coordinates daily ... call center equipment as well as different revenue control systems to ensure a high level of ...

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All JobsCall Center Order Processing JobsCall Center Order Processing Jobs in Chicago, IL

Call Center Order Processing information

See Chicago, IL salary details

$10

$18

$26

How much do call center order processing jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center order processing in Chicago, IL is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.82 per hour, depending on experience, location, and employer.

What is the difference between Call Center Order Processing vs Customer Service Representative?

AspectCall Center Order ProcessingCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, providing information, and resolving issues
Required SkillsOrder entry, data accuracy, product knowledgeCommunication, problem-solving, product/service knowledge
Work EnvironmentCall center setting, focused on order managementCall center or retail environment, focused on customer interaction
Common CertificationsNone typically required, but familiarity with order management systems helpfulCustomer service certifications optional

While both roles involve communication with customers in a call center setting, Call Center Order Processing primarily focuses on managing and processing customer orders, ensuring accuracy and efficiency. Customer Service Representatives handle a broader range of customer inquiries and issues, emphasizing problem resolution and customer satisfaction. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

Can I apply for a call center order processing without experience?

Call center order processing roles often do not require prior experience, as employers typically provide training on order systems, customer service protocols, and company policies. Strong communication skills, basic computer literacy, and a customer-focused attitude are usually sufficient for entry-level applicants. Certifications or familiarity with CRM software can be advantageous but are not always mandatory.

What does a call center order processing job do?

A call center order processing job involves handling customer orders over the phone or through online systems, verifying order details, updating records, and ensuring accurate and timely fulfillment. It requires good communication skills, attention to detail, and familiarity with order management software. The role often involves working in a fast-paced environment with standard working hours.

What does the call center order processing team do?

The call center order processing team handles customer orders by taking calls, verifying order details, and entering information into the company's system. They ensure accurate and timely processing of orders, often using customer service skills and order management software to support efficient service delivery.
Infographic showing various Call Center Order Processing job openings in Chicago, IL as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,236 per year, or $18.9 per hour.

Claims Call Center Specialist

Bedford Park, IL • On-site

First Chicago Insurance Company
Insurance Services • 51 - 200 employees
Learn more about First Chicago Insurance Companyexternal

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

First Chicago Insurance rating

5.7

Company rating: 5.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Claims Call Center Specialist

First Chicago Insurance Company is seeking Claims Call Center Specialists to join our growing Claims team. This is an excellent opportunity for customer-focused professionals who are interested in building a long-term career in the insurance industry.

As a Claims Call Center Specialist, you will play a critical role in helping callers navigate the claims process following an accident or loss. You will serve as the first point of contact, gathering claim information, answering questions, and ensuring callers receive the guidance and support they need during what can often be a stressful time.

Whether you bring prior insurance experience or a strong customer service background, Warrior Insurance Network (WIN) offers the training, development, and career growth opportunities needed to build a successful future in claims and insurance operations.

What You'll Do

  • Provide excellent customer service to all callers
  • Serve as the first point of contact for insureds, claimants, attorneys, claimant carriers and other callers reporting new losses
  • Gather and document accidents and claim information accurately and efficiently
  • Verify policy information and identify potential coverage concerns for referral to the appropriate claims team
  • Guide callers through the claims process and answer claim-related questions
  • Refer callers for estimates when applicable
  • Assist claims adjusters by providing timely information and support to customers
  • Develop a working knowledge of insurance policies and claims procedures
  • Maintain productivity and service standards while handling incoming call volume
  • Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other administrative tasks
  • Participate in special projects and initiatives as assigned

What It's Like to Work in This Role

No two days are exactly alike. You'll interact with callers who need assistance after an accident or loss, helping them understand what comes next and ensuring they feel supported throughout the process.

You'll work alongside experienced claims professionals, gain valuable knowledge of insurance operations, and develop skills that can lead to future opportunities within the organization. This role offers a fast-paced environment, meaningful customer interactions, and a strong foundation for career growth.

Qualifications

Required

  • Prior customer service experience
  • Strong verbal communication and phone skills
  • Excellent organizational and interpersonal skills
  • Data entry and typing proficiency (minimum 30 WPM)
  • Basic PC and computer navigation skills
  • Ability to multitask and work effectively in a fast-paced environment

Preferred

  • Associate or bachelor's degree
  • Prior insurance, claims, or call center experience
  • Bilingual skills are a plus

First Chicago Insurance Company provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive:

  • Competitive Salaries
  • Commitment to your Training & Development
  • Medical, Dental and Vision Reimbursement
  • Short Term Disability/Long Term Disability
  • Life Insurance
  • Flexible Spending Account
  • Telemedicine Benefit
  • 401(k) with a generous company match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Wellness Program
  • Fun company sponsored events
  • And so much more!

Estimated Compensation Range: $16/hr.-$22/hr.*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.

What First Chicago Insurance employees say

Pay

Hours and flexibility

Workplace

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