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Call Center Order Processing Jobs in Chicago, IL

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... Process customer orders and facilitate payment transactions through company-approved systems.

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

... processes * Strong understanding of and experience implementing AI strategies and automation ... call center efficiencies and customer experience * Strong analytical and decision-making skills ...

Sralab

Call Center Representative - Scheduler

Chicago, IL · On-site

$17.05 - $27.45/hr

Summary The Call Center Representative will serve as the first point of contact for patients ... Register and schedules new patients for therapy and physician services based on orders received ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

This individual will answer incoming calls from customers to take orders, answer inquiries and ... General knowledge of sales and marketing processes and techniques to drive sales. * General ...

Paisans Pizzeria

Restaurant Call Center Agent

Berwyn, IL · On-site

$14 - $18/hr

Restaurant Call Center Agent (5pm-midnight)Berwyn, IL, 60402 We are seeking highly motivated and ... Responsibilities: * Answer incoming calls from customers and take orders * Provide excellent ...

Ascensus, LLC.

Call Center Representative

Chicago, IL · On-site

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

Relay critical information to the internal and external teams to expedite the any process. Succeed ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

ASCENSUS

Call Center Representative

Chicago, IL · Remote

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

Ascensus

Call Center Representative

Chicago, IL · On-site

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of ...

Ascensus

Call Center Representative

Elk Grove Village, IL · On-site

$19/hr

Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening ... For all virtual remote positions, in order to ensure associates can effectively perform their job ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

The call center nurse utilizes knowledge of the nursing process to assist callers make informed decisions regarding consumption of health care. In doing so, the call center nurse employs data ...

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All JobsCall Center Order Processing JobsCall Center Order Processing Jobs in Chicago, IL

Call Center Order Processing information

See Chicago, IL salary details

$10

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$26

How much do call center order processing jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center order processing in Chicago, IL is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.82 per hour, depending on experience, location, and employer.

What is the difference between Call Center Order Processing vs Customer Service Representative?

AspectCall Center Order ProcessingCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, providing information, and resolving issues
Required SkillsOrder entry, data accuracy, product knowledgeCommunication, problem-solving, product/service knowledge
Work EnvironmentCall center setting, focused on order managementCall center or retail environment, focused on customer interaction
Common CertificationsNone typically required, but familiarity with order management systems helpfulCustomer service certifications optional

While both roles involve communication with customers in a call center setting, Call Center Order Processing primarily focuses on managing and processing customer orders, ensuring accuracy and efficiency. Customer Service Representatives handle a broader range of customer inquiries and issues, emphasizing problem resolution and customer satisfaction. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

Can I apply for a call center order processing without experience?

Call center order processing roles often do not require prior experience, as employers typically provide training on order systems, customer service protocols, and company policies. Strong communication skills, basic computer literacy, and a customer-focused attitude are usually sufficient for entry-level applicants. Certifications or familiarity with CRM software can be advantageous but are not always mandatory.

What does a call center order processing job do?

A call center order processing job involves handling customer orders over the phone or through online systems, verifying order details, updating records, and ensuring accurate and timely fulfillment. It requires good communication skills, attention to detail, and familiarity with order management software. The role often involves working in a fast-paced environment with standard working hours.

What does the call center order processing team do?

The call center order processing team handles customer orders by taking calls, verifying order details, and entering information into the company's system. They ensure accurate and timely processing of orders, often using customer service skills and order management software to support efficient service delivery.
Infographic showing various Call Center Order Processing job openings in Chicago, IL as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,236 per year, or $18.9 per hour.

Call Center Agent

Palatine, IL • On-site

Addison Group
See more jobs at Addison Groupexternal

$20 - $21/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Job description

Job Title: Call Center Agent

Location: Palatine, IL

Industry: Logistics & Supply Chain

Pay: $20-$21/hour (based on experience)

Hours: Tuesday-Saturday | 7am-3:30pm OR 11:30am-8pm

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a rapidly growing logistics organization seeking call center agents to join their team. This is an excellent opportunity for individuals who enjoy customer interaction and thrive in a fast-paced environment.

Job Description:

The Call Center Agent serves as a primary point of contact for customers regarding deliveries, pickups, order status updates, scheduling requests, and issue resolution. This role requires strong communication skills, the ability to multitask efficiently, and a customer-first mindset while managing a high volume of inbound and outbound interactions.

Key Responsibilities:

  • Handle incoming and outgoing customer communications via phone, email, and chat.
  • Coordinate delivery and pickup schedules while providing timely updates and estimated arrival information.
  • Assist customers with shipment inquiries, service requests, disputes, and claims.
  • Process customer orders and facilitate payment transactions through company-approved systems.
  • Maintain accurate scheduling and customer information within internal databases.
  • Collaborate with internal teams, vendors, and service partners to resolve delivery-related issues.
  • Deliver professional, courteous service while managing a high-volume workload.
  • Identify customer needs and provide effective solutions in a timely manner.

Qualifications:

  • High school diploma or equivalent required.
  • Minimum of one year of call center experience in a fast-paced, high-volume environment.
  • Experience in industries such as banking, insurance, collections, fraud prevention, call centers, or similar customer-focused roles preferred.
  • Strong verbal and written communication skills.
  • Comfortable handling a large volume of customer interactions daily.
  • Ability to remain organized and adaptable while managing multiple priorities.
  • Proficiency with Microsoft Teams and other computer-based systems.
  • Positive attitude with a willingness to engage customers and build rapport.

Perks:

  • Opportunity to join a growing organization experiencing significant expansion.
  • Modern office environment with updated amenities.
  • Comprehensive onboarding and training program.
  • Supportive leadership team focused on employee development.
  • Internal promotion opportunities and career advancement pathways.
  • Collaborative and team-oriented workplace culture.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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