Call Centre Manager
Miami, FL · On-site
Call Centre Manager Miami, FL, United States We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center ...
Call Centre Manager
Miami, FL · On-site
Call Centre Manager Miami, FL, United States We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center ...
Call Centre Manager
Miami, FL · On-site
Call Centre Manager Miami, FL, United States We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center ...
Call Centre Manager
Miami, FL · On-site
Call Centre Manager Miami, FL, United States We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center ...
Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...
Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...
Call Center Manager
Holliston, MA · On-site
$75K - $105K/yr
Scope The Call Center Manager is responsible for leading the daily operations of Rodenhiser Home ... Collaborate with leadership on workflow optimization, technology enhancements, and customer ...
Call Center Manager
Holliston, MA · On-site
$75K - $105K/yr
Scope The Call Center Manager is responsible for leading the daily operations of Rodenhiser Home ... Collaborate with leadership on workflow optimization, technology enhancements, and customer ...
Call Center Manager
Holliston, MA · On-site
$75K - $105K/yr
Scope The Call Center Manager is responsible for leading the daily operations of Rodenhiser Home ... Collaborate with leadership on workflow optimization, technology enhancements, and customer ...
Quick apply
Call Center Manager
Holliston, MA · On-site
$75K - $105K/yr
Scope The Call Center Manager is responsible for leading the daily operations of Rodenhiser Home ... Collaborate with leadership on workflow optimization, technology enhancements, and customer ...
Call Center Manager
Holliston, MA · On-site
$75K - $105K/yr
Scope The Call Center Manager is responsible for leading the daily operations of Rodenhiser Home ... Collaborate with leadership on workflow optimization, technology enhancements, and customer ...
Call Center Manager
Holliston, MA · On-site
$75K - $105K/yr
Scope The Call Center Manager is responsible for leading the daily operations of Rodenhiser Home ... Collaborate with leadership on workflow optimization, technology enhancements, and customer ...
Call Center Representative
Hinesville, GA · On-site
$14.75 - $18.25/hr
Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively ... drive optimal performance. MCI assists companies with business process outsourcing, staff ...
Call Center Representative
Hinesville, GA · On-site
$14.75 - $18.25/hr
Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively ... drive optimal performance. MCI assists companies with business process outsourcing, staff ...
Call Center Manager
Tukwila, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...
Call Center Manager
Tukwila, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...
Call Center Manager
Renton, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...
Call Center Manager
Renton, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...
Call Center Manager
Renton, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...
Quick apply
Call Center Manager
Renton, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...
Call Center Supervisor
Bell Gardens, CA · On-site
$59K - $65K/yr
Responsible for managing the day-to-day work functions of the Call Center Department. Ensures ... Optimal per-call transactions * Timely & non-discriminatory access to care * Reduced disruptions in ...
Call Center Supervisor
Bell Gardens, CA · On-site
$59K - $65K/yr
Responsible for managing the day-to-day work functions of the Call Center Department. Ensures ... Optimal per-call transactions * Timely & non-discriminatory access to care * Reduced disruptions in ...
Call Center Manager
$45K - $65K/yr
Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...
Quick apply
Call Center Manager
$45K - $65K/yr
Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...
Call Center Manager
San Rafael, CA · On-site
$75K - $89K/yr
Responsibilities MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV ...
Call Center Manager
San Rafael, CA · On-site
$75K - $89K/yr
Responsibilities MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV ...
Call Center Manager
Seattle, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...
Call Center Manager
Seattle, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...
Responsible for managing the day-to-day work functions of the Call Center Department. Ensures ... Optimal per-call transactions * Timely & non-discriminatory access to care * Reduced disruptions in ...
Responsible for managing the day-to-day work functions of the Call Center Department. Ensures ... Optimal per-call transactions * Timely & non-discriminatory access to care * Reduced disruptions in ...
Call Center Supervisor
Bell Gardens, CA · On-site
$59K - $65K/yr
Responsible for managing the day-to-day work functions of the Call Center Department. Ensures ... Optimal per-call transactions * Timely & non-discriminatory access to care * Reduced disruptions in ...
Call Center Supervisor
Bell Gardens, CA · On-site
$59K - $65K/yr
Responsible for managing the day-to-day work functions of the Call Center Department. Ensures ... Optimal per-call transactions * Timely & non-discriminatory access to care * Reduced disruptions in ...
Call Center Operations
Raritan, NJ · On-site
Call Center Operations Location: Raritan, NJ (Onsite) Job Type: Contract * Contact Center ... Management, IVR optimization, Training, work force management, etc. * Lead development and ...
Call Center Operations
Raritan, NJ · On-site
Call Center Operations Location: Raritan, NJ (Onsite) Job Type: Contract * Contact Center ... Management, IVR optimization, Training, work force management, etc. * Lead development and ...
... managing the day-to-day work functions of the Call Center Department. Ensures timely response of ... Optimal per-call transactions * Timely & non-discriminatory access to care * Reduced disruptions in ...
... managing the day-to-day work functions of the Call Center Department. Ensures timely response of ... Optimal per-call transactions * Timely & non-discriminatory access to care * Reduced disruptions in ...
Call Center Manager
Seattle, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...
Quick apply
Call Center Manager
Seattle, WA · On-site
$30 - $40/hr
Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...
Call Center Manager
New York, NY · On-site
Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule, Onsite Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible ...
Call Center Manager
New York, NY · On-site
Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule, Onsite Lead a High-Performing Customer Service Team The Call Center Manager oversees daily call center operations and supports a team responsible ...
Call Center Optimization Manager information
See salary details
$29.5K - $36.8K
5% of jobs
$36.8K - $44K
13% of jobs
$47.1K is the 25th percentile. Wages below this are outliers.
$44K - $51.3K
16% of jobs
The median wage is $58.3K / yr.
$51.3K - $58.6K
16% of jobs
$58.6K - $65.9K
15% of jobs
$70.8K is the 75th percentile. Wages above this are outliers.
$65.9K - $73.1K
14% of jobs
$73.1K - $80.4K
8% of jobs
$80.4K - $87.7K
6% of jobs
$87.7K - $95K
3% of jobs
$95K - $102.2K
2% of jobs
$102.2K - $109.5K
1% of jobs
$29.5K
$63.8K
$109.5K
How much do call center optimization manager jobs pay per year?
As of Sep 10, 2026, the average yearly pay for call center optimization manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.
What are popular job titles related to Call Center Optimization Manager jobs?
For Call Center Optimization Manager jobs, the most frequently searched job titles are:
Call Centre Manager
Miami, FL • On-site
The Hive Careers Ltd
Full-time
Posted 11 days ago
Job description
Call Centre Manager
Miami, FL, United States
We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.
To be a successful call center manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.
Call Center Manager Responsibilities:
- Hiring, training, coaching, and leading call center representatives as they provide support for customers.
- Answering representatives questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
- Assisting other management team members in identifying trends and establishing call center goals.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Authorizing replacements or refunds.
- Taking on other tasks or projects to support employees, other managers, and call center operations.
Call Center Manager Requirements:
- High school diploma or equivalent.
- More education or experience in a related field may be preferred.
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Knowledge of management principles and familiarity with company products, services, and policies.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
- Polite, professional phone voice.