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Call Center Operations Jobs in Kansas (NOW HIRING)

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

$60K/yr

Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...

MCI Careers

Call Center Sales Manager

Wichita, KS

Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...

MCI Careers

Call Center Sales Manager

Wichita, KS

Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...

MCI Careers

Call Center Sales Manager

Wichita, KS

$60K/yr

Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...

MCI Careers

Call Center Sales Manager

Wichita, KS

$60K/yr

Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...

MCI Careers

Call Center Director

Wichita, KS

$60K - $75K/yr

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...

MCI Careers

Call Center Director

Wichita, KS

$60K - $75K/yr

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Director

Wichita, KS

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Director

Wichita, KS · On-site

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall ...

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All JobsCall Center Operations JobsCall Center Operations Jobs in Kansas

Call Center Operations information

See Kansas salary details

$28.1K

$65.7K

$120.8K

How much do call center operations jobs pay per year?

As of May 28, 2026, the average yearly pay for call center operations in Kansas is $65,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $81,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Call Center Operations, and why are they important?

Success in Call Center Operations requires excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony tools is typically necessary. Outstanding interpersonal skills, patience, and resilience help professionals excel in managing high call volumes and diverse customer interactions. These competencies are crucial for delivering efficient service, maintaining customer satisfaction, and ensuring smooth daily operations.

What are some common challenges faced in a call center operations role, and how can they be managed effectively?

Call center operations professionals often encounter challenges such as high call volumes, managing customer expectations, and maintaining team morale under pressure. Effective time management and clear communication are crucial in handling these situations. Utilizing workforce management tools, regularly training staff, and fostering a supportive environment can help address these challenges. Additionally, collaboration with other departments, like IT and quality assurance, ensures smoother operations and improved customer service.

What are Call Center Operations?

Call Center Operations refer to the management and coordination of activities within a call center to ensure efficient customer service and support. This includes overseeing staff, implementing processes, monitoring performance metrics, and utilizing technology to handle incoming and outgoing calls. Effective call center operations aim to optimize customer satisfaction, reduce wait times, and improve overall productivity. Managers in this field are responsible for training agents, maintaining quality standards, and adapting to changing customer needs.

What is the difference between Call Center Operations vs Customer Service Representative?

AspectCall Center OperationsCustomer Service Representative
Primary RoleOversees call center processes, manages teams, and ensures operational efficiencyHandles customer inquiries, provides support, and resolves issues
Required SkillsLeadership, process management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, offices, team management settingsCall centers, customer support centers, retail or service locations
Common CertificationsCustomer Service certifications, management coursesCustomer service certifications, product training

While Call Center Operations focuses on managing call center processes and teams, Customer Service Representatives directly interact with customers to address their needs. Both roles require strong communication skills, but Call Center Operations involves more oversight and strategic planning, whereas Customer Service Representatives focus on customer interactions and issue resolution.

What are the most commonly searched types of Call Center Operations jobs in Kansas? The most popular types of Call Center Operations jobs in Kansas are:
What are popular job titles related to Call Center Operations jobs in Kansas? For Call Center Operations jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Call Center Operations jobs in Kansas look for? The top searched job categories for Call Center Operations jobs in Kansas are:
Call Center Operations jobs near you
Infographic showing various Call Center Operations job openings in Kansas as of May 2026, with employment types broken down into 2% As Needed, 72% Full Time, 21% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $65,718 per year, or $31.6 per hour.
Call Center Rep Lead

Call Center Rep Lead

The University of Kansas Health System

Kansas City, KS • On-site

$15.50 - $19.25/hr

Full-time

Posted 27 days ago

University Of Kansas Health System rating

7.4

Company rating: 7.4 out of 10

Based on 169 frontline employees who took The Breakroom Quiz

248th of 864 rated healthcare providers

Job description

Position Title
Call Center Rep Lead
Bell Hospital
Position Summary / Career Interest:
Ensures that Call Center Representatives are responding appropriately and in a timely manner to all communication methods including faxed referrals, group voice mail messages, individual voice mail, individual and group e-mail, Internet request for callbacks, and returned mail; ensures all of these transactions are documented in Call Center software; ensures that Call Center Representatives complete their assigned daily tasks. Serve as additional back-up to perform all daily tasks of Call Center Reps.
Responsibilities and Essential Job Functions
  • Ensures that Call Center Representatives are responding appropriately and in a timely manner to all communication methods including faxed referrals, group voice mail messages, individual voice mail, individual and group e-mail, Internet request for callbacks, and returned mail. Ensures all of these transactions are documented in Call Center software
  • Ensures that Call Center Representatives complete their assigned daily tasks. Serve as additional back-up to perform all daily tasks of Call Center Reps.
  • Ensures that Call Center Representatives performed outbound class reminder calls unless calls are being made by Voice Blast reminder system
  • Assist Supervisor in ensuring that Call Center Representatives follow the hospital policies and procedures as well as department policies, procedures and protocols.
  • Serve as a resource person for the call center representatives in the absence of the Supervisor.
  • Serve as a contact person for the Clinic Managers, Clinic Schedulers and Jayhawk Clinics in the absence of the Supervisor.
  • Adjust Call Center Representatives duties (if needed) in the absence of the Supervisor.
  • Ensures that there is adequate phone coverage during the day and maintaining great customer service in the absence of the Supervisor
  • Assists with irate callers in the absence of the Supervisor
  • Assists Supervisor with daily functions of the Call Center
  • Assists with distributing database work and other projects assigned to the Call Center
  • Serves as a liaison between the general calling public and all University of Kansas Hospital clinical professionals and staff.
  • Participates in the training and monitoring of progress of new call center representatives.
  • Assist with keeping Call Center Representatives informed of physician changes, scheduling number changes, new How Heard and Transfer codes, etc.
  • ADMINISTRATIVE
    • Administer Weekly and Monthly Call Center Incentive program/contest. Work with Supervisor and Manager on planning and development of weekly/monthly contest and criteria on which to focus
    • Assists Supervisors and Manager with panning, development and implementation of events in Call Center such as National Customer Service Week
    • Maintain/up-date scheduling contact spreadsheet/guide for fax referral processing
    • Maintain/update on call system department schedules as needed.
    • Maintain/up-date medical records contact spreadsheet/guide for fax referral processing
    • Check and document low patient satisfaction surveys in patient satisfaction survey log
    • Assist Supervisor on follow-up on fax referral update requests from referring physician inquiries
    • Provides administrative assistance in the maintenance of the call center's
    software and hardware.
    • Assures that medical records and insurance referrals are e-mailed to the appropriate clinic contacts in a timely manner
    • Assists with gathering and maintaining information for all databases
    • Polls Reps on topics needing to be addressed and bring list of topics to Supervisor prior to weekly/monthly meetings.
    • Assist with preparation and distribution of daily, weekly, monthly and quarterly reports regarding call volumes, referrals and other statistics
  • CALL CENTER OPERATIONS
    • Assists with maintaining and updating all departmental databases, including provider, caller, and insurance databases.
    • Assists with the preparation and distribution of daily, weekly, monthly, quarterly,
    • annual and ad hoc reports regarding call center volume, patient referrals,
    • appointments, physician usage and other statistics.
    • Assists with checking/verifying with weekly referral reports for accuracy and time guidelines for processing fax referrals
    • Assist with logging fax referrals and working purple folders as needed
    • Assists with gathering and inputting demographic information for internal and external physicians and staff to ensure that physician profiles are updated. Add and update physicians in the referring physician database. Add and update mid-level providers in the on-staff physician database
    • Assists with making changes to classes, fulfillment and lead ids in Call Center software and ensuring appropriately displayed on website
    • Performs outbound tele-services as needed.
    • This position may include any or all of the above listed duties as well as other duties as assigned.
    • Administer Voice Blast call reminder system on larger classes to perform class reminders to enrollees
    • Assists with operations of the call center for The University of Kansas Hospital to establish and enhance market-driven relationships
    • With the aid of the call center software and scheduling software, provides rapid and professional response to all physician and consumer inquiries and appointment requests.
    • Locate appropriate physicians/services for callers and facilitates the connection of the two. Pages physicians as needed.
    • Collects and inputs demographic information on all new callers and updates
    demographic information, as appropriate, on all repeat callers.
  • Performs routine back-up functions for the call center to ensure constant data
    Integrity.
  • Ensures accurate appointment scheduling according to template guidelines.
  • Distributes messages appropriately to departments and primary care health centers.
  • Communicates with departments and primary care health care centers for accurate and efficient scheduling.
  • Distributes calls accurately and appropriately to departments and primary care health centers.
  • Confirms next day appointments and updates computer to reflect confirmation.
  • Completes callbacks, provides follow-up materials, prepares written correspondence, generates faxes and electronic messages with accuracy and attention to detail.
  • Assists with gathering and maintaining up-to-date information hospital services and programs, including folder material, collaterals, binders, mailings, etc.
  • Act as relief for Shift Supervisor, Supervisor or Manager Coverage
  • Assist with Pager Programming
  • Mentor new hires through mentoring program
  • Manages the floor staff and acts as go to person for any questions.
  • Keep Call Center staff updated with day to day changes
  • Monitor Break/Lunches to ensure breaks and lunches are being taken during non peak hours.
  • Report policy /procedure issues to Supervisors and/or Managers
  • Manage the call que(s)
  • Prepare daily, weekly and monthly reports
  • Manage downtime process (s) as needed for computer, software, phone and/or paging outages.
  • Act as go to person for escalated calls.
  • Assist Call Center trainer with training as needed.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate or GED.
  • 4 or more years of experience as a Call Center or Customer Service Representative in a fast-paced environment with leadership abilities.

Preferred Education and Experience
  • Associates Degree in communications, business or health care administration.

Knowledge Requirements
  • Exceptional verbal and written communication skills.
  • Exceptional computer software skills. Ability to work with a wide variety of software needs.
  • Ability to interact and communicate with a diverse population using sensitivity, tact and discretion.
  • Ability to coordinate activities or tasks for diverse teams.
  • Ability to foster a positive and productive work environment, with ability to lead, build teams and motivate staff.
  • Ability to handle multiple projects and prioritize requests.
  • Ability to plan and make a decision by using logic to identify key facts, explore alternatives and propose quality solutions.

Time Type:
Full time
Job Requisition ID:
R-51417
Important information for you to know as you apply:
  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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What University Of Kansas Health System employees say

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About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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