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Call Center Member Service Representative Jobs (NOW HIRING)

Subway

Call Center Representative

Columbus, IN · On-site

$9 - $10/hr

Administration Customer Service Representative will be asked to field all phone calls coming into the call center and transfer them to the appropriate staff member. They will place follow-up calls as ...

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How much do call center member service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for call center member service representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Is CSR a good entry level position?

A Call Center Member Service Representative (CSR) is typically considered a good entry-level position because it requires minimal prior experience and provides training in customer service skills. It offers opportunities to develop communication, problem-solving, and technical skills, often with flexible schedules and potential for advancement.

What is the role of a call center customer service representative?

A call center customer service representative, or member service representative, handles inbound and outbound calls to assist customers with inquiries, complaints, or support related to products or services. They provide information, resolve issues, and document interactions using customer management systems, often working in a fast-paced environment with a focus on communication skills and problem-solving.

What job makes $10,000 a month without a degree?

A Call Center Member Service Representative typically does not earn $10,000 a month without significant experience or bonuses; most roles in customer service pay lower wages. High earnings in this field usually require advanced skills, management positions, or specialized industries. Jobs that can reach such income levels without a degree are rare and often involve entrepreneurship, sales, or high-level sales roles like real estate or financial advising.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or team leaders, which can earn significantly higher salaries than entry-level customer service representatives. These positions often require leadership skills, experience, and sometimes specialized knowledge or certifications, and they may include additional responsibilities like training and performance management.
What cities are hiring for Call Center Member Service Representative jobs? Cities with the most Call Center Member Service Representative job openings:
What states have the most Call Center Member Service Representative jobs? States with the most job openings for Call Center Member Service Representative jobs include:
Infographic showing various Call Center Member Service Representative job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center - Member Experience Representative

Call Center - Member Experience Representative

Wright-Patt Credit Union

Beavercreek, OH • Remote

$14.75 - $18.50/hr

Other

Posted 10 days ago

Wright-Patt Credit Union rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Job Description
Member Experience Representatives I (MERs) deliver extraordinary service to WPCU member-owners in fast paced, high volume environment via remote delivery channels such as telephone and e-mail. MERs accurately and efficiently respond to member account inquiries and process a variety of electronic transactions for members. MERs comply with applicable policies and procedures; adhere to optimized schedule while exceeding call center monitoring expectations. MERs proactively suggest appropriate products and services to educate members to manage their financial needs and provide information about Wright-Patt Credit Union's mission and vision.
1) Provide extraordinary member service in a fast paced, high call volume environment by being knowledgeable, engaging with members, making members feel valued, and consistently applying defined service standards. Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. Actively listen to fully understand members' needs. Accurately process members' transactions while looking for opportunities to refer products/services that fit our members' financial needs. Resolve escalated member concerns while achieving first call resolution expectations. (40%)
2) Accurately respond to member account inquiries and process transactions. Transactions include, but are not limited to: processing payments, withdrawals in the form of cashier checks, processing internal transfers and withdrawals including revolving line of credit advances, credit/debit/ATM card transactions, etc. (40%)
3) Proactively identify and make appropriate qualified referrals for Members that will save member's time, money and/or provide peace of mind. Look for ways to enhance members' relationships with WPCU by building trust and confidence. (10%)
4) Balance teller totals daily. (5%)
5) Perform miscellaneous duties such as filing, maintaining supplies, software release testing, etc. (5%)
Required Skills
1) Must have a High School Diploma or equivalent or ten (10) years equivalent work experience.
2) Some post-secondary education is preferred.
3) Must be able to learn and apply a variety of software applications.
4) Must have accurate keyboarding skills.
5) Prior experience in a retail service environment
6) Some call center and member service experience is preferred.

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